Devon, We are sorry that your interaction with our company is not to your satisfaction. We set a high standard for ourselves and our properties. Our goal is to provide a welcoming home, positive experience, and the best service to our residents.
As you are aware, a former resident did not immediately notify us about an insect issue. Once we were aware, we immediately had our pest control contractor rectify the issue. We understand your frustration, as such, we contributed to the cost of alternative lodging while we sprayed your apartment.
Thankfully, the problem is resolved and a bi-monthly inspection of the building is in place. In a continued effort to help you be comfortable here, we offered: a rent credit, the ability to terminate your lease without penalty, as well as the ability to transfer you to another apartment in the community. We thankfully came to an agreement to transfer you to another apartment and were glad you decided to stay with us.
We wish for you to be happy living in your home. Our team has and is willing to continue to make your home with us a happy one. We have taken ownership of the maintenance issue and responded immediately to rectify it.
We do appreciate your business and we are sorry for the aggravation this event has caused you. We care deeply about our residents and apologize to all of the residents that were affected for the inconveniences during this process.