Review History for Vered bakri

The Apex at 290 Apartments


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Vered bakri

Resident 2018

4/14/2018

Renters beware!!! Moving into The Apex at 290 was the worst mistake that I have ever made. The walls are paper thin and the insulation is cheap, (we got noise complaints for the baby crying). It makes perfect sense because we can hear EVERYTHING! The cars on the street, the neighbors conversations , the music they play, the arguments..... it's been 11 month since we moved in, and they have already changed management 3 times.... The management team is rude and offensive. They constantly lie to us (I have recorded conversations of that). The leasing manager Mel has constantly broken the law by signing for my certified mail, refusing delivery for my packages in my name, and numerous other atrocious acts. The management team fails to provide proper customer service as well as living conditions. My husband and I pay for a 2 bedroom and 2 bathroom apartment but we can only use one of each due to HVAC and plumbing issues. We have a 15 month old son and a 4 month old daughter. The HVAC has not been working for the last 11 months in the babies room. The room was hot all summer and freezing all winter. This has forced us to move the crib and bassinet into our master bedroom. At first the management would send the super to adjust vents and change the filters. When that failed to resolve the issue, management sent an HVAC company by to assess the situation. The technician explained that a new zone with a separate thermostat would be required. Management refused to approve such a costly fix, so they chose to not fix it at all. This is when our Emails and work orders started getting ignored. Aside from that there has been a bunch of other issues to date. The bath tub stopper hasn't been working for over 6 months. Our dishwasher wasn't working for 7 months when we moved in. The management finally ordered a new one for us at the end of my second pregnancy. The super of the building Johnnie who tried many times to repair the problem, finally admitted that it was beyond repair. The management just wanted to stall getting a new unit. It's at a point now that whenever we put in a work order for the HVAC or plumbing, management closes out the work order without even attempting to fix it. In addition to the problems in our apartment, there are also major issues in the building itself. The package concierge wasn't working for 3 months. The packages were literally left all over the floor as a trip hazard. Finally the management had the brilliant idea of storing the boxes in the leasing office after numerous packages were reported stolen. The management then implemented a new policy of returning packages not picked up within 24 hours. Mind you, this was during Christmas time!!! To top it all off the elevators are out of service every couple of days! For me as a Mother of 2, this has become a major issue. Obviously I am not able to carry the 2 children with the stroller down 4 flights of steps. This leaves me stranded with the children at the house. I can't wait for the day we can finally move out of here. I have supporting documentation (recorded conversations, Emails, pictures...) for all I listed above and I'd love to share it with you if you contact me on Facebook.

    Review 14 out of 30

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    The Apex at 290 Apartments

    March 2024

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