Resident • 2019 - 2020
I lived here for 4 years (started back when it was Gun Hill Residencies) and couldn't wait to leave once it became Auden Ithaca. The management is terrible and unwilling to work with residents in any circumstance (including charging $300 to stay an extra night past the lease end date in the midst of a global pandemic). The new management also changed multiple policies without informing the residents, then argued with us when we didn't know the new policies. Maintenance is terrible. They would schedule a time to come and then not show up at that time. Then they would come on a totally different day and complain they couldn't enter the apartment because my dog wasn't locked up. I started fixing things myself in order to avoid the hassle of having them come. The laundry room needs a major overhaul-washers barely clean your clothes and half of the dryers don't work. The shuttle doesn't run on time, especially in the evenings. The only plus is the grounds are nice and they are dog friendly, but those things don't outweigh all of the bad. Many long time residents have left due to how terrible the Auden management is.