Resident • 2013 - 2014
I am a graduate student who does not own a car and does not have time to deal with the horrible TCAT bus schedule. This is the only reason I chose to live here despite the high rent - walkable location to campus but removed from the undergrad noise in collegetown.
As other reviews have pointed out, this is the only positive thing about the apartment.
Quality is very low. Tiles cracking, door hinges coming loose, kitchen sink leaking within the first month of moving in. Fire alarms are always malfunctioning, and absolutely no advance notification of maintenance staff visits. Not only do they refuse to send out a simple email, but maintenance staff have no qualms about simply using their master keys and barging in. Funny though, they do send out many emails promoting their similarly overpriced pilates and personal training classes.
Maintenance staff not only barge in, but leave your house in a mess so that when you return to your apartment you are in panic thinking somebody broke into the apartment. They leave a tiny note saying they were repairing the tile and will have to return the next day, but then never do so that your tile is half-fixed.
Walls are extremely thin. I hear everyone's everything.
Smoking is allowed in the apartments, and the ventilation system is structured such that you get horrible smoke filling your entire bathroom if anyone in the entire building smokes.
All of this would be bearable and forgivable if it weren't for the staff attitude - utter lack of professionalism and basic courtesy.
Construction started at 6 am almost 80% of the days out of the school year, and after contacting the management office was simply told to call the cops. I do not want to call the cops at 6 in the morning every day, I want to be not woken up at 6 in the morning with banging and construction workers yelling at each other and playing music. With continued complaints, the response was that they have checked with construction workers and they claim not to have started construction before 8 am, ever, which is a blatant lie. When I offered to provide video evidence, I was ignored by management office.
Due to these very unpleasant experiences with management office, I try to minimize any contact with them. During times when I am forced to contact them, for example, to inquire about changing my credit card for next month's rent or inquiring about parking permit, I am treated with the utmost disrespect (short, curt answers without any detailed information, lots of exasperated sighing in between). It's amazing how rude these people are to paying customers, but in a place like Ithaca where housing options are extremely limited they get away with anything. I cannot wait for my lease to end. This apartment has actually changed my mind about purchasing a car here. The everyday nuisances at the apartment (sound, people coming into your apartment unannounced) are horrible enough that I would rather buy a car and look for a different place to live next year, even if it's farther away from campus.