Resident • 2019 - 2020
Pick anywhere else to live except Collegetown Terrace. Any perceived benefit or convenience is far outweighed by careless, incompetent management. A few of many negative experiences: -Management lost my recurring payments form, which I only discovered because they suddenly insisted my rent was late. -The "high-speed" internet is a cheap contract with Spectrum resulting in frequent internet outages (every 30 minutes for the past several months). They only acted to lobby Spectrum for service improvements after a massive number of complaints. They created a temporary fix, but service quickly returned to its former abysmal state. Management no longer wants to handle this issue and has told residents to contact Spectrum directly even though they own the policy. -Management nearly towed my car despite paying $900 for a parking pass because they failed to notify me that they created new parking passes. They have my plates and vehicle information but are too lazy to bother to check. -Despite the change in New York State policy around COVID-19 and fitness centers (two months ago as of writing this) management has continued to put off finding a solution to open their gyms. They continue to blame external factors and provide vague information when pressed for updates. -Maintenance workers have relentlessly pounded on my door in early morning hours and failed to identify themselves. One maintenance worker was wearing a shirt advocating for ownership of semi-automatic weapons (unprofessional and unacceptable in any workplace, regardless of your stance).