prospective • Visited 2011
I tried to rent an apartment in Harborside Manor in July of 2011. During the process the staff was very nice and on top of things. For reasons out of my control the apartment was denied after they had already approved me and deposited my security deposit. After it was denied and I had a little over 2 weeks to find a new place to live and the property manager Danyelle had told me she was going to get right on top of the finance department so she could get my deposit overnightted to me so I could have it to move into my new place and then after that...NOTHING!!!! I called her for a week leaving SEVERAL messages and never once did she call back. The poor girls (rental agents) had to get of my frustrations leaving them with only the responce of there is nothing they can do. Never once did I yell or curse while dealing with this very frustrating situation. I asked several times to get a number to home office and the only person who could give it to me was the woman who would NEVER return my calls. So after a week and a half of messages, then even a written letter telling how unprofessional it was of her not to return my calls I FINALLY get a call back to give me home offices number, no apology, no explanation, nothing! So after calling home office and leaving a message I received a call back from a lady who was VERY RUDE TO ME! Told me I was ignorant and I yelled and cursed at the staff! (Once again I NEVER RAISED my voice or even slipped out a curse word) I couldn't get more than a few words out without her interrupting me again telling me how ignorant I was acting towards the situation. I do not feel as though I handled the situation badly. I was just expecting what I was told was going to happen to happen and that was to get the check overnighted back to me as soon as it was processed. The check cleared from my account on 7-15 and still now on 8-1 I have not gotten my money back!!!! Myself or anyone I know WILL NEVER RENT FROM ANY PROPERTY RAN BY THIS COMPANY!!!!!!