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Luna LIC


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yufan920808@gmail.com

Resident 2018 - 2021

4/21/2021

I would give 0 star if possible. First even my apartment was south facing, there was this big building on the east and on the south blocking all the lights. It was very dark inside. Also the management never picked up the phone call. You can only call and leave a voice message and wait till they call you back. I have lived in the apartment for more than 3 years. Since I moved in I discover that the floor had weird blue spots but back then it was more of cosmetic issue rather than function issue. I reported to the management, and the manger back then told me he had to order floor from China and it will take 1 -2 months for the floors to arrive. I was so busy at work therefore I didn't follow up on this issue. Until recently I have to move out due to the poor floor condition. The floor was beyond repair. There were cracks everywhere, and holes on so many floors. Obviously they used defective floor at the beginning. Also there are a couple pieces that are crooked. And to be honest the only solution is to replace the whole floor. Also this floor problem is not only happening in my unit. I constantly suffered from construction noise since the building was fixing other units' floor. It was certainly disturbing since everyone is working from home now and management never gave you notice. And when Covid started I asked if management could give me some rent reduction or extra rent payment time and below was their response: "In response to your request we cannot provide you with an abatement. We remind you the terms, covenants and conditions of your Lease remain in full force and effect. Until such time any law is promulgated or becomes effective at the Federal, State or Local level providing for rental assistance, the Tenant is obligated to pay Landlord the monthly rent , plus any arrears or late fees due under the Lease. " - Lance Office Manager Very cold hearted management. Go for other buildings, totally not worth the rent.

Review 1 out of 1

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