Review History for anonymous

Hollingsworth

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anonymous

Resident 2018

12/27/2018

Noise. Noise. Noise! The apartments sound like a construction yard at all times of the day and even into the night. They're even drilling during the holidays. What's worse, the entire apartment shakes from the construction, our terrace is boarded off and inaccessible, and the rooftop has been closed since spring. Avoid this place at all costs. It's a huge rip off. We'll be leaving in January. I almost forgot to mention the hot water outages that plague this place. It has become a weekly event.
Manager

12/31/2018

Hollingsworth
Good morning, Thank you for your feedback. Unfortunately, the noise you are encountering is a byproduct of the needed renovation that our building is undergoing. We are sympathetic to your concerns, and we do ensure everyone is made aware of the ongoing construction prior to move-in. Please do know that the noise is temporary and construction hours are limited to Monday-Friday from 8:00 AM until 5:00 PM. I can certainly guarantee that the finished product after our renovation is complete will be well worth the wait! In regards to the hot water service disruptions, we have had a few isolated instances where our boiler system has unexpectedly required emergency maintenance. The cause of this is an unfortunate result of the former owners/managers of our building who did not provide the required routine maintenance on our boiler system. We have now implemented a rigorous maintenance program on these mechanical systems that we anticipate will ensure proper functioning moving forward. We do our best to ensure e-mails are sent to residents during any service disruptions so that everyone is aware of any unforeseen mishaps. Please always feel free to reach out to the Leasing & Management Office directly to discuss any concerns that you may have. You may reach us at 212.947.6200 or e-mail me directly at [email protected] King Regards, Blake L. Senior Community Manager

Review 26 out of 58

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