I've lived here for a few years now and have enjoyed my rental on the whole. Service is really prompt, but they do shut off the water almost 2x / year (for one day each) it seems to fix something. They also let one of the doormen go right before the holidays which seemed a bit unprofessional since doormen get a lot of their bonus in year-end tips. The price is reasonable for a doorman building in the city (even if it is next to the gas station with cars pulling in and out all the time). But, they'll likely have to lower rates now that all landlords are lowering rates and/or offering free rent.
The low ratings on this building were understandable under the previous owner. Since they switched owners, the previous mgmt lady (who was just wicked) got kicked out and things have been much much better.