I've just spent the last few minutes reading the reviews of Silver Towers posted here. After picking my jaw up off of the floor, I remembered that I'd already learned from experience that quiet people are happy people, while people who aren't happy generally do an awful lot of very loud complaining.
I think that's what's going on here - the review on this site regarding Silver Towers have been posted by a handful of people who like to gripe. I think it's a shame that these five or six reviews, mostly negative, is all people will see when they read about this complex, which I happen to love so far. So even though I've only been at Silver Towers for about a month now, I'm going to go ahead and post my review of this community - which I think is more typical of the 1200 people who live here than the reviews that have been posted on this website.
First of all, I'll just say that in 10 years of living in New York, I have never, EVER been so happy with any apartment I've rented. Currently, I'm in a one bedroom, 1.5 bath on a very, very high floor of the north tower. Everything about that apartment itself - from the jaw-dropping view to the flooring to the bathroom fixtures to the layout to the kitchen appliances to the floor-to-ceiling window treatments - is absolutely top-of-the-line, particularly when you consider that this is a rental unit.
Now, I want to address briefly the complaints I've read about Silver Towers one at a time:
First, I've read complaints about the noise and ventilation systems, but all of the apartments around me are occupied, and in the time I've been heard I haven't heard (or smelled) my neighbors even one time - and I'm picky about that.
Secondly, while no management is perfect, I think it is a gross characterization of things to say that management here is either non-existent or non-responsive. Case in point: I'm the first resident of this particular apartment. When my microwave was installed, the people who installed it forgot to install the carousel. I noticed this on a Saturday. It was repaired - perfectly - the following Monday, which was fine with me, because this wasn't a maintenance emergency.
Compare that to my last experience, when I noticed, about one day after moving into an apartment, that my bedroom closet wouldn't open without falling off the rails (the rails were warped). It took management two weeks of hounding to send a repairman to the apartment and another week to fix the problem. This is much more typical of the 'service' I've received at other apartments I've rented in New York, and I can say from experience that Silver Towers has, hands down, the most responsive management and maintenance staff I've ever seen.
As far as the valets, porters and concierges acting rudely, I have experienced just the opposite. Of course, I happen to respect these people and treat them with the respect that they deserve, and that's probably why they respond to me with such kindness and professionalism. I can't help but think that the people who have complained about these folks haven't been especially kind to them, particularly given the tones of the reviews they've written.
Club 7? Yes, it costs $750 a year. Yes, you have to pay for guests. News flash: that's because it costs a lot of money to maintain a facility of that size / quality (and both the size / quality of Club 7 are amazing - the best I've ever seen in an apartment community.) Complaining that Silver Towers charges you to allow your guests to use facilities that only you have paid to use is like having a season ticket to the Mets and then complaining that, because you paid for a season ticket, you can't bring your friends with you to the games for free. Please people. Be reasonable. This is New York, after all.
Several people have complained about the location of this community, about as far west as you can possibly get, with major transportation three long blocks away (and yes, in Times Square, tourist central). First of all, I don't understand why a person would sign a lease on an apartment in a location they didn't like. There's no shortage of apartments in NYC, after all.
Oh - wait. I remember now. It's because to get the apartment that I have at Silver Towers on CPW or in the West Village would cost, I don't know, three times what I'm paying for this apartment. See, that's how it works in New York. Unless you're really wealthy, you often must choose between space / amenities and location. I picked space / amenities in a location that, truthfully, is a little inconvenient (but not terrible - it's a ten minute walk to the 42nd st trains).
If you want to be able to roll out of your bed and into the train, you should rent at, for example, 1 Union Square, where a one bedroom apartment half the size of the unit I have now with no real amenities, no view to speak of, *and* a carpeted bedroom (awful!) costs what I'm paying for my huge and fabulous one bedroom at Silver Towers. To me, that's not a good deal.
If you agree, Silver Towers might be for you. If you disagree, rent a unit where you're paying for location rather than space. But if you choose Silver Towers after knowing where it's located, you have no right to complain. And frankly, if you're going to gripe about a 10 minute walk to the trains (or the presence of tourists when you live on 42nd st), you don't deserve to call yourself a New Yorker.
For the people who complained that the building was undergoing construction - for God's sake, in the lease is a construction waiver. You knew the building was under construction when you moved in. You moved in anyway. You don't now get to blame building management for your decision. That's your fault. Incidentally, the building is nearly complete now, and I haven't experienced any issues with construction. It was probably much worse a year ago. Everything's fine now.
Finally, I have to say something about the person who complained about the 'private park' being open to the public. First of all, as another poster pointed out, there is a HUGE sign on the park that says 'open to the public.' Secondly, if you'd rather live in a unit with a private park, you can always move to Gramercy, where certain apartments come with keys to (gated) Gramercy park. You'll pay a lot more for it, but if that's what you're looking for, go get it. Otherwise, learn to share. Seriously, what kind of person gets THAT worked up that some members of the public want to enjoy some outdoor space? There's plenty of park to go around at Silver Towers, isn't there?
In short, I can't say enough good things about Silver Towers, and in case you hadn't noticed, I find the complaints people have listed here to be petty, unfounded and uncharacteristic of people who know anything at all about this city and the lay of the land as far as rentals are concerned. My advice would be to see this community for yourself, keeping the above in mind, and then make the choice that you think is right for you. But don't let this handful of negative commentary discourage you at least from at least looking at these units. Mine is truly beautiful, and I wouldn't want to live anywhere else.