We moved eight move ago at 1RiverPlace. I suppose everyone experiences life differently. I would claim the opposite: the staff is always courteous; Iowa does a decent job at managing gym: clean, sufficient, friendly staff as well. The pool is a treat so is the outdoor space. The management is not really my concern as long as they hold their side of the bargain, which they do. Had no problems with keys, fees etc. In a city where all expect to be catered to, I found that issues (such as elevators needing repair) are done in a reasonable timing. The distance to the nearest subway is compensated by their shuttle, but taking a walk by the river makes it worth it. As for the apartments themselves, at least mine, the great closets are a plus, the views are spectacular, the kitchen is not a gourmet kitchen but it is proportionate to the size of the apartment. Heat is included, AC not and both work great.