Review History for GinetteM14

Silver Towers

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GinetteM14

Resident 2011 - 2013

3/5/2013

Silver Towers is an awful place to live. Please please please don't move into this building. My list of complaints is long, so I will outline them at a high-level - Staff is awful and don't give a crap about you. My last maintenance issue (and trust me I have had MANY!) my heat unit was leaking water all over the floor right next to my media unit. I had to call 3 times before someone came to my door, and had to explain several times that there was water pouring out of my heater and I had no heat (in January). There are exactly 2 nice door staff - the rest are borderline rude. - Over the course of 2 years I've lived here, I've had... 6 heating units, 4 dishwashers, maintenance in 3 times to "seal" my apartment because I was getting horrible odors from other apartments leaking through my apartment, bulbs burst every month, my front door squeaks, I don't have any hot water in my bathroom sink (gave up on that one), my bathroom sink smells mildewy (they fixed that twice and still smells), and I actually lost count about how many times the chain on my blinds has broken (7?). Plan to have maintenance make many attempts before something actually gets resolved. - The management is awful. I actually had to send pictures of my dishwasher leaking all over the floor before they would believe me that it was leaking - they kept telling me that I wasn't closing it properly and sent me a copy of the manual so that I could figure that out. Then when they replaced it they gave me one that they had lying around in the basement and would stink up my apartment every time I opened it. Two months later I finally got them to replace that one too. - The amenities are very expensive, and not at all worth the expense. And after all these issues and problems, they had the nerve to raise my rent again this year, so I am moving out. Moving 3 avenues closer to the subway into a nicer newer apartment with more space for the same price. I wouldn't stay in this apartment if they paid me to. Update after manager response: I DID NOT GET A THERMOSTAT CONTROLLED HEAT/AIR CONDITIONING UNIT IN MY APARTMENT - THAT WAS NEVER EVER SUGGESTED AS A SOLUTION. THAT IS COMPLETE CRAP!
Manager

3/4/2013

Silver Towers
At Silver Towers, our primary concern is the safety and comfort of our residents. All maintenance requests are answered and resolved promptly. We are sorry if this individual was unsatisfied with the service she received, but we did respond to and resolve all her numerous work orders, even to the point of installing a new thermostat-controlled heating and cooling system in her unit. The vast majority of our residents choose to renew with us, citing the high-quality accommodations, amenities and attentive service as key factors in their decision. We always seek to develop and refine this service, though, and we encourage the reviewer to contact our corporate office at the phone number listed on her monthly statement.

Review 17 out of 88

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