Resident • 2015 - 2020
Let me preface my review by saying that I have lived in Silver Towers since April 2015 and barring a few complaints here and there, I was generally happy. Accordingly, in October 2019, when my boyfriend was looking into moving in, we upgraded to a bigger apartment in the same building. I have been so disappointed with the services and quality since moving, that I am now considering legal action to get out of the building for the following reasons: 1) Quality of appliances and finishings: All the appliances provided to me were old and of poor quality. my washing machine was leaking within a week of my move, the heating panel in the living room was not working (and the maintenance staff couldn't figure out how to fix it for over 5 days during the coldest week in January and both the refrigerator and dishwasher broke down over the course of the following months and had to be replaced (the dishwasher taking over 10 days to replace). The finishing in the apartment are also subpar - for example the bathroom shows inconsistent patches of a botched job. 2) Noise: the building has continued with internal construction through the pandemic leading to intolerable noise in the apartments. I am working from home and was unable to conduct my calls on several occasions. 3) COVID Precautionary Procedures: Given the aforementioned noise, I tried accessing the resident lounge on one occasion and was shocked to see that nobody was conducting a temperature check (i thought this was mandatory). There are also no temperature checks for taking the building shuttle either. 4) Building shuttle: While this was advertised to me as being every 20-30 minutes (and continues to be advertised as such on the building website), they have decreased the frequency to hourly during rush hour. They also turn away people making it impossible for my boyfriend to catch it to get to work. 5) Lost packages: The building has lost packages on multiple occasions over the last year. This has been extremely inconvenient over the course of the pandemic when we have been relying on deliveries. The building is certainly no longer offering the level of service and quality to match with its 'luxury' standard. NYC habitability is breached when promised services are not rendered by the building !