What are noise levels like at Brook Hill Village?

The community is rated 4.5/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Brook Hill Village?

The community is rated 5/5 stars, signifying extreme satisfaction on average.

How safe is Brook Hill Village?

The community is rated 5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 5.5 days to their community reviews in the past year.

What is the pet policy at Brook Hill Village?

Cats Allowed Comments: Call for Details (585) 381-0860 Dogs Allowed Restrictions: Breed restrictions apply. Comments: Call for Details (585) 381-0860

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1.5 Baths

Ratings & Prices for Brook Hill Village, Rochester, NY

Renter Ratings

Noise	N/A
Grounds	5
Safety	5
Office Staff	5
Maintenance	5
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	5.5 days

Ratings & Reviews (82 Reviews)

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Resident • 2005 - 2020

12/18/2020

I have lived at Brook Hill Village for 10+ years. The staff have always been friendly, courteous, and responsive. The apartments are very spacious and well maintained. I had lived in other apartment complexes in the past, and have found that this complex seems much more… See More

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Brook Hill Village Manager

12/23/2020

It is always encouraging to receive outstanding reviews from satisfied long-term residents such as yourself! We are glad to know that you feel right at home in our community and that our spacious apartments, friendly atmosphere, and convenient location have been a great fit for you. We appreciate you!

I Love Honey • Resident • 2016 - 2020

12/17/2020

I love living in this community. The office and maintenance staff have always been kind, professional and promptly attentive to all of our needs. The grounds are well maintained. This is a pet friendly place to live, although I don't have any animals. It's quiet, safe… See More

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Brook Hill Village Manager

12/23/2020

We are delighted to hear that you love being a part of our peaceful community and that both our office and maintenance teams have left you impressed with their exceptional service. Thank you for taking the time to share your review!

Resident • 2015 - 2020

01/24/2020

Moved into Brook hill right out of college with my girlfriend, married a few years later, and have been living here for 5 years now. Lots to love about this place: having the view of nature from our back balcony, very dog friendly (met lots of… See More

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Resident • 1999 - 2019

09/11/2019

I love this community for many reasons: the friendly, caring office staff and excellent maintenance service. The landscaping is beautiful and kept up meticulously and in June they generously have a plant give-away to help the residents decorate their own outside area. In winter, there isn't… See More

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Former Resident • 2016 - 2018

11/18/2018

I lived in Brookhill Village in a one bedroom and a two bedroom. I especially enjoyed my two bedroom apartment because it was spacious and had its own washer and dryer. During my time at Brookhill Village I had a great experience with the maintenance and… See More

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Brook Hill Village Manager

11/20/2018

This is so wonderful to hear! Thank you very much for taking the time to share your experience at Brook Hill Village. We greatly appreciated your residency and are wishing you well in your future endeavors. If you are ever looking to move back into this area, please let us know!

Resident • 2018

09/07/2018

I just moved in and have nothing but great things to say about both the apartment and the overall experience. Kim in the main office was very easy to work with and responded to all of my questions quickly and with endless patience. I know that… See More

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Brook Hill Village Manager

09/12/2018

The satisfaction of our residents is a top priority for our team, so it's fantastic to hear you've been enjoying your experience here at Brook Hill Village Apartments. We look forward to having you as a resident for many years to come. Thank you and welcome home!

Resident • 2018

09/06/2018

I have been at Brook Hill since June 2018. We absolutely love it here! The layouts of the apartments are unique and meets our needs, especially having the option of having a dining room area. Additionally, the lighter hardwoods bring brightness to the apartments. Maintenance is… See More

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Brook Hill Village Manager

09/07/2018

It's so wonderful to hear you've been enjoying a five-star experience here at Brook Hill Village Apartments! Your satisfaction is important to us, so we're thrilled you're happy with your home and the service you've received from our team. Thank you so much for your feedback and we'll be sure to keep up the great work!

Resident • 2016 - 2018

06/18/2018

My husband and I love living in Brook Hill Village. The management is helpful and friendly. The neighbors are friendly and courteous. We have plenty of privacy. We love that it is animal friendly and although it is a dog friendly complex the neighborhood is quiet… See More

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Brook Hill Village Manager

07/02/2018

We are so pleased to see that you and your husband are loving our community! Thank you for calling Brook Hill Village home! We will be sure to keep in mind your feedback moving forward and work to keep up this stellar level of service.

Resident • 2017 - 2018

06/10/2018

I lived at Brook Hill Village 5 years previously and absolutely loved living here but we were on the third floor , which was a wonderful apartment ( had the washer and dryer in our apartment). Had to move out due to health problems could not… See More

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Brook Hill Village Manager

06/14/2018

Thank you so much for providing us with such wonderful feedback! We are so pleased that we have been able to serve you well, and we are even more pleased to see you return. We will continue to strive towards excellence in our community and customer service for all our residents!

Jessica Minicucci • Resident • 2016 - 2018

01/22/2018

My husband and I have lived at Brook Hill Village since June 2016 and we love the community and apartment that we live in! We are so happy we are able to have our cat and dog here and are so thankful for the convenience of… See More

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Brook Hill Village Manager

01/23/2018

Hello Jessica! It's wonderful to hear that you, your husband, and your furry family members have found a home here! Thank you so much for the 5-star rating and review! We pride ourselves on creating a convenient and welcoming community for all our residents. We appreciate how your recommendations have helped our Brook Hill community grow and will continue to serve all our community members with stellar customer service!

Carter_Family • Resident • 2015 - 2018

01/19/2018

I have lived at Brook Hill for 2.5 years now and absolutely love it! It is a great location tucked away in our own little valley and is PET FRIENDLY! The staff is very kind and always working to provide the best service possible for the… See More

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Brook Hill Village Manager

01/22/2018

Hi there! Thank you so much for the wonderful 5-star rating, review, and recommendations! We're always happy to hear that the efforts of our management and maintenance teams have been noticed - and that you were able to make it to work despite the snow! We're honored to have earned the recommendation of a valued long-time resident such as yourself and will continue to work hard for all our Brook Hill Village community members, both two and four-legged alike!

Lori1151 • Resident • 2013 - 2017

10/15/2017

I have lived here for 4 years. The layout feels three dimensional with the split level design. The bedrooms are huge. The cathedral ceiling makes it feel very open and spacious. I love the fact that it has a washer/dryer IN the apartment (especially being on… See More

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Brook Hill Village Manager

10/16/2017

Wow, we are sincerely touched by your thoughtful review and cannot thank you enough for the recognition. It was such a pleasure having you as a member of Brook Hill Village and although we do our best to set the bar high, we hope you'll feel just as comfortable in your new home as you were at our community. If your path ever brings you back to the Rochester area, please do not hesitate to look us up. Thank you and best of luck on your next adventure!

Resident • 2009 - 2011

08/31/2017

Great place to live in Penfield. The location is very convenient to so much of the city. Nice open floorplan, the vaulted ceilings in the two bedroom upper is especially nice. Very nice, clean work out room (not usually too crowded). The staff is exceptional. In… See More

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dw14625 • Resident • 2016 - 2017

02/27/2017

I love Brook Hill Village. The apartments and the grounds are well maintained. Lots of storage, and it is a quiet pleasant place to call home. The staff is professional and personable. Kim is awesome! We are very happy living here!

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Resident • 2015 - 2016

02/21/2017

I've lived in other apartment buildings, including in the South, and Brook Hill was by far the worst in terms of bugs, bad management, poor screening of neighbors, noise, and other issues. Here are some of the "highlights" from when I lived there: - Huge stink… See More

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Resident • 2010 - 2017

02/17/2017

My wife and I moved to Brook Hill in 2010 after we sold our house. It was to be a short stay while we looked for a condo. We have been so pleased with the apartment and what we get for what we pay that we… See More

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Brook Hill Village Manager

02/20/2017

Thank you so much for your review and recommendation. Here at Brook Hill we continually strive to provide the superior customer service that all our residents deserve. We are glad that you are enjoying the community and all of what Brook Hill has to offer. Thank you again and we look forward to having you as residents for years to come!

Resident • 2009 - 2017

02/14/2017

I have lived at Brook Hill for 7 1/2 years and consider it home. The staff are conscientious and friendly and promptly meet all of my needs. The grounds and interiors are exceptionally well-maintained, including snow removal in the winter. Extra touches include a resident picnic… See More

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Resident • 2012 - 2017

02/13/2017

We've been living at Brook Hill Village for over four years now. We planned on spending one year here (in a single bedroom apartment) while finding our footing in Rochester (here for grad school!), but we fell in love with the place and stayed until now.… See More

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Brook Hill Village Manager

02/15/2017

Thank you for taking the time to review your community. Receiving compliments like yours truly make our day! Here at Brook Hill Village, delivering unexpected customer service is our goal for all our residents. We are so happy to hear you enjoy calling Brook Hill "home" and we look forward to having you as a resident for many years to come. As always, please let us know if there is anything that we can help you with.

mpburden16 • Resident • 2009 - 2017

02/06/2017

I have lived here almost 10 years and I feel spoiled. The grounds are maintained beautifully and each year there is Flower Day where residents pick flowers for their patio"s, free of charge. In winter, my sidewalk is shoveled and salted and the parking lot plowed,… See More

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Brook Hill Village Manager

02/06/2017

Thank you so much for your review. Here at Brook Hill Village Apartments we continually strive to provide the superior customer service that all our residents deserve. We are happy to hear that you are enjoying your home and community and we look forward to having you as a resident for many years to come. Thanks again for your recommendation.

Resident • 2014 - 2015

01/12/2017

The apartment below me was painted and they apparently used waayyy too much thinner for whatever job they were doing. The smell elevated to my apartment and was so strong I couldn't stay in my apt. It was January and 20 degrees out but the offices… See More

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Terry O • Resident • 2015 - 2016

09/30/2016

Brook Hill Village is a wonderful place. I stayed there for a year between houses and really enjoyed it. The grounds are well maintained in a park like setting and the staff are very personable to speak with. The management ran several community events while I… See More

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Resident • 2014 - 2016

03/10/2016

I have lived at BrookHill for a couple of years, and thoroughly enjoyed my time there. I had an upper 2 bedroom apt, which had beautiful vaulted ceilings. It felt more like a town house than an apartment, and I was proud to call it my… See More

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boatlovers • Resident • 2004 - 2016

01/28/2016

As I sign my 12 year lease I would say I am happy to live at Brook Hill Village.

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Resident • 2014 - 2016

01/24/2016

I've lived here for a year and am basing this review on my own experiences, and after living in a few other apartments throughout the years, I can honestly say that my apartment here is the worst that I've ever been in due to the following… See More

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NDriscoll1 • Resident • 2013 - 2015

10/26/2015

My Fiance' and I lived in Brook Hill Village for the better part of two years before buying our first home together. The apartment was great. Had great location and easy access to the city or suberbs as well as convenient to get to restaurants, Wegmans… See More

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Updated Review