Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 5.5 days |
Contact Property
Brook Hill Village
18A Brook Hill Lane
Rochester, NY 14625
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 5.5 days |
It is always encouraging to receive outstanding reviews from satisfied long-term residents such as yourself! We are glad to know that you feel right at home in our community and that our spacious apartments, friendly atmosphere, and convenient location have been a great fit for you. We appreciate you!
We are delighted to hear that you love being a part of our peaceful community and that both our office and maintenance teams have left you impressed with their exceptional service. Thank you for taking the time to share your review!
This is so wonderful to hear! Thank you very much for taking the time to share your experience at Brook Hill Village. We greatly appreciated your residency and are wishing you well in your future endeavors. If you are ever looking to move back into this area, please let us know!
The satisfaction of our residents is a top priority for our team, so it's fantastic to hear you've been enjoying your experience here at Brook Hill Village Apartments. We look forward to having you as a resident for many years to come. Thank you and welcome home!
It's so wonderful to hear you've been enjoying a five-star experience here at Brook Hill Village Apartments! Your satisfaction is important to us, so we're thrilled you're happy with your home and the service you've received from our team. Thank you so much for your feedback and we'll be sure to keep up the great work!
We are so pleased to see that you and your husband are loving our community! Thank you for calling Brook Hill Village home! We will be sure to keep in mind your feedback moving forward and work to keep up this stellar level of service.
Thank you so much for providing us with such wonderful feedback! We are so pleased that we have been able to serve you well, and we are even more pleased to see you return. We will continue to strive towards excellence in our community and customer service for all our residents!
Hello Jessica! It's wonderful to hear that you, your husband, and your furry family members have found a home here! Thank you so much for the 5-star rating and review! We pride ourselves on creating a convenient and welcoming community for all our residents. We appreciate how your recommendations have helped our Brook Hill community grow and will continue to serve all our community members with stellar customer service!
Hi there! Thank you so much for the wonderful 5-star rating, review, and recommendations! We're always happy to hear that the efforts of our management and maintenance teams have been noticed - and that you were able to make it to work despite the snow! We're honored to have earned the recommendation of a valued long-time resident such as yourself and will continue to work hard for all our Brook Hill Village community members, both two and four-legged alike!
Wow, we are sincerely touched by your thoughtful review and cannot thank you enough for the recognition. It was such a pleasure having you as a member of Brook Hill Village and although we do our best to set the bar high, we hope you'll feel just as comfortable in your new home as you were at our community. If your path ever brings you back to the Rochester area, please do not hesitate to look us up. Thank you and best of luck on your next adventure!
Thank you so much for your review and recommendation. Here at Brook Hill we continually strive to provide the superior customer service that all our residents deserve. We are glad that you are enjoying the community and all of what Brook Hill has to offer. Thank you again and we look forward to having you as residents for years to come!
Thank you for taking the time to review your community. Receiving compliments like yours truly make our day! Here at Brook Hill Village, delivering unexpected customer service is our goal for all our residents. We are so happy to hear you enjoy calling Brook Hill "home" and we look forward to having you as a resident for many years to come. As always, please let us know if there is anything that we can help you with.
Thank you so much for your review. Here at Brook Hill Village Apartments we continually strive to provide the superior customer service that all our residents deserve. We are happy to hear that you are enjoying your home and community and we look forward to having you as a resident for many years to come. Thanks again for your recommendation.
$1,006 - $1,115
537 - 765
N/A
1B/1BA
$1,235 - $1,305
1,115
N/A
2B/1.5BA
$1,320 - $1,370
1,145
N/A
2B/1.5BA
Just minutes from everywhere. Conveniently located close to shopping, I-490 and downtown Rochester, yet secluded in lush surroundings, Brook Hill Village truly has the best of both worlds. With oversized apartments in Penfield, N.Y., beautiful scenery and elegant interiors, Brook Hill Village is your best choice!
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Contact Property
Brook Hill Village
18A Brook Hill Lane
Rochester, NY 14625