I'm very please to say i have been a resident here for more than 10 years and am very happy with my living situation. I do not agree that the office staff is horrid, i have had many interactions with the ladies in the office and they are very pleasant and helpful!! It's not anyones fault that the rent is raised if you have to blame someone blame our government!! I will be renewing another year here at Long Pond Shores! They have amazing staff and take very good care of their residents!!