The staff are receptive and want you to stay. I live in Simone Square; at first everything seemed great - clean apartment, a lot of room, etc. If you live facing into the court yard, expect noise - even on the 4th floor. The noise is really my only issue; I hate having to hear other people shout and have it sound like they are in my apartment. Even when they are just talking outside, you can hear them. I can't do homework, watch tv, play games, or anything, because of the noise. My neighbors are relatively quiet, though. I hear talking once in awhile, and just recently one has been playing their tv a bit too loud (but not often). Main noise problem is from outside.