Rustic Village Apartments
#8,877 #10 #116

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Rustic Village Apartments

999 East Henrietta Road, Rochester, NY 14623
(329 Reviews)
$1,290 - $1,545/mo
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Floor Plans & Pricing

1 Bedroom

1 Bedroom Plan A

1 Bed, 1 Bath | 750 sq. ft.

$1,290 - $1,310

See Floor Plan Details

1 Bedroom Plan D

1 Bed, 1 Bath | 800 sq. ft.

$1,315

See Floor Plan Details

2 Bedrooms

2 Bedroom Plan B

2 Beds, 1 Bath | 890 - 900 sq. ft.

$1,385 - $1,420

See Floor Plan Details

2 Bedroom Plan C

2 Beds, 1 Bath | 950 sq. ft.

$1,420

See Floor Plan Details

2 Bedroom Plan E

2 Beds, 2 Baths | 1,040 sq. ft.

$1,505 - $1,535

See Floor Plan Details

2 Bedroom Plan F

2 Beds, 2 Baths | 1,110 sq. ft.

$1,545

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B-
B-

Renter Ratings

A

Review Ratings

Noise

5.0

Grounds

4.7

Safety

4.3

Office Staff

4.3

Maintenance

4.7

Neighborhood

4.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

3

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.67 days

View Community Timeline
View Community Timeline

Rustic Village Apartments Reviews

(328)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2023

12/7/2023

Great location. Great community. Excellent maintenance. Great Price.

Surrounded by so many restaurants and activity locations, there's always something to do nearby (usually within walking distance). Bus routes are plentiful. There's an army of maintenance staff, so requests are handled very quickly and with impressive proficiency. Dog parks, playground, and facilities are kept… See More >
    Manager

    12/13/2023

    Rustic Village Apartments
    We are thrilled to receive your detailed 5-star review, and we appreciate the time you took to share your experience. It is fantastic to hear you enjoy the vibrant community, quick maintenance response, and well-kept amenities. We are honored to have you as a resident and look forward to many more years together!
    Review Author Icon

    anonymous

    Resident 2023

    11/26/2023

    Perfectly fine experience.

    I've lived in Rustic Village for all of 2019 and from March 2023-present, and for the most part, it has been perfectly fine. The plan D apartment has been plenty spacious and of good value rent-wise, and the residents of the floor all have a… See More >
      Manager

      11/30/2023

      Rustic Village Apartments
      We appreciate your detailed feedback on your experience in our community. It is wonderful to hear that you have enjoyed our spacious apartments and competitive value, and we are pleased to know that you have enjoyed a positive rapport with fellow residents and appreciated our well-kept grounds and festive decorations. We understand that our location may not be the best fit for your current lifestyle, and we will use the insight you have provided about public transportation to further educate our team. Thank you for choosing us as your home, and please let us know if there is anything we can do to be of service.
      Review Author Icon

      Char_F

      Resident 2023

      7/25/2023

      Patience pays off

      So the application process is very long and tedious- especially if you have an ESA. But rightly so as so many people have fake ESA’s and service animals. Iris and Lauren were the main people who helped me and my room mate through the process… See More >
        Manager

        8/1/2023

        Rustic Village Apartments
        We are fortunate to have such fantastic residents and are excited to count you among them, Char! Thank you for your recognition of our terrific service, wide variety of amenities, and pet-friendly atmosphere, and please let us know if there is anything else we can do for you as you get settled in.
        Review Author Icon

        anonymous

        Resident 2022

        9/30/2022

        Lovely place to live and super nice service

        The entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise . The grounds and facilities are kept clean every day by friendly courteous workers. The workout rooms are open… See More >
          Manager

          10/5/2022

          Rustic Village Apartments
          We are so glad to hear you have been well served by our team and that you enjoy our wide range of amenities! Thank you for brightening our day with your 5-star feedback.
          Review Author Icon

          yxx

          Resident 2022

          9/5/2022

          Yosra and Jessica are amazing! They helped me through my application and they were super helpful and professional during the entire process. I am impressed by how responsive they were and how efficiently they worked. Most of all you could tell they do care! I… See More >
            Manager

            9/9/2022

            Rustic Village Apartments
            You are quite welcome! We are thrilled to hear that Yosra and Jessica took great care of you throughout your application process, and we will be sure to pass along your compliments to them and our maintenance team for their helpful service. If there is anything we can do for you as you get settled in, please do not hesitate to reach out. Thank you for your 5-star review, and welcome to the community.
            Review Author Icon

            anonymous

            Resident 2020 - 2022

            8/25/2022

            BE WARNED - Avoid this place and the money hungry Landlord ----

            Turns out having an incremental increasing lease isnt enough to get this vulture ---- ------ off your back. She'll find any excuse she can to kick you out for even more rent from new tenants. Even in difficult financial times she doesn't have a care… See More >
              Review Author Icon

              Preethi_R126

              Resident 2019 - 2022

              4/12/2022

              Affordable, spacious and pet friendly apartments!

              If you are looking for an affordable and comfortable place to stay in Rochester, Rustic Village is 'the one'. The place is amazing with a lot of amenities and community facilities which are all within walkable distance. The bus service even goes through the apartment… See More >
                Manager

                4/15/2022

                Rustic Village Apartments
                Preethi, we are grateful for your 5-star review as a former resident of our community and appreciate your recognition of our team's professional service. Thank you for sharing your experience, and we wish you all the best in your new home.
                Review Author Icon

                whoami?

                prospectiveVisited 2022

                4/8/2022

                Yosra was amazing!

                I worked with Yosra and she was amazingly attentive, patient and responsive. Not once did she become frustrated with me and my many questions. She worked quickly to process paperwork and was very organized and on top of her game. The cherry on top was… See More >
                  Manager

                  4/13/2022

                  Rustic Village Apartments
                  We are pleased to hear that you were impressed by Yosra's thoughtfulness and appreciate you taking the time to share your 5-star review with us. Please keep us in mind should your circumstances change, as we would love to welcome you to our community.
                  Review Author Icon

                  vd083982@gmail.com

                  Resident 2019 - 2022

                  4/5/2022

                  Rustic Village - A great place to call "home"

                  I would recommend these apartments to anyone looking for a nice & decent place to live in and near Rochester. This community meets all my needs with a fitness center, entertaining center, pool, tennis, volleyball, basketball, playground, and plenty of walkways. The maintenance and property… See More >
                    Manager

                    4/9/2022

                    Rustic Village Apartments
                    We are thrilled to hear that Yosra and the rest of our team ensured you had a smooth move-in experience and that you were impressed with the high level of service you received. Thank you for sharing your 5-star review and recommendation of our community.
                    Review Author Icon

                    gabbygarcy3

                    Resident 2021 - 2022

                    1/26/2022

                    This is a good first apartment to have as a young adult! While it can be noisy due to the apartment doors not blocking out sound (I can hear everything people say in the hallway which can be distracting) the staff is amazing. All of… See More >
                      Manager

                      1/29/2022

                      Rustic Village Apartments
                      Gabby, we are grateful for your compliments of our team's exceptional service and are glad that our well-maintained community and personal touches have left you impressed. Thank you for sharing your experience with us, and please do not hesitate to reach out if there is ever anything we can do for you.
                      5.0(1 rating)
                      Review Author Icon

                      sushpaul

                      Resident 2021

                      12/20/2021

                      It is very wonderful place to live. Monthly housing rent is very reasonable compared to other housing apartments. Lush geen lawn infront of apartment is very beautiful. 24 hours security patrolling make us feel secure and safe.

                        Manager

                        12/27/2021

                        Rustic Village Apartments
                        Thank you for sharing your review! It is always encouraging to hear from satisfied residents such as yourself. We appreciate your recognition of our competitive value and beautiful landscaping and are glad that our community has provided you with peace of mind. Please do not hesitate to reach out if we can ever be of service.
                        Review Author Icon

                        anonymous

                        Resident 2021

                        12/15/2021

                        My roommate and I have been here since July 2021, and it has been delightful! Everyone that I've spoken to in the office has been very professional and has gotten back to me pretty quickly. The landscaping is beautiful, and the location places it in… See More >
                          Manager

                          12/20/2021

                          Rustic Village Apartments
                          We are proud to have earned your 5-star rating of our community! Thank you for sharing your appreciation of our convenient location, well-maintained amenities, and stellar service. If there is ever anything we can do for you, please reach out to us in the office.
                          Review Author Icon

                          anonymous

                          Resident 2021

                          12/14/2021

                          Amazing service We were looking for a one bedroom in the area. I contacted the office talked to Liz. She help us out showed us a very nice unit that was just becoming available. Walk us through the unit and the whole rental process. This… See More >
                            Manager

                            12/20/2021

                            Rustic Village Apartments
                            We are proud to have earned your 5-star review and appreciate your compliments for Liz's exceptional service. Thank you for sharing your experience with us.
                            Review Author Icon

                            anonymous

                            Resident 2021

                            12/13/2021

                            It is a great first single apartment. I love the access to the seasonal pool, gym, extensive side walks, and proximity to Jefferson Road businesses and downtown Rochester. The staff are prompt in resolving concerns or problems should they arise.

                              Manager

                              12/17/2021

                              Rustic Village Apartments
                              We appreciate you taking the time to share your positive review and recognition of our responsive service and convenient location. Please do not hesitate to reach out if there is ever anything we can do for you!
                              Review Author Icon

                              anonymous

                              Resident 2021

                              12/8/2021

                              I have enjoyed being at Rustic Village from the moment I moved in. When I got here, everything was clean and very well kept. These homes are conveniently located next to grocery stores, restaurants, shopping centers, medical facilities, and more. I feel at home in… See More >
                                Manager

                                12/13/2021

                                Rustic Village Apartments
                                Our team works hard to provide our residents with a community that they are proud to call home, and we are glad to hear that our convenient location and well-maintained environment have contributed to your exceptional experience. Thank you for taking the time to share your outstanding review with us!
                                Review Author Icon

                                anonymous

                                Resident 2021

                                11/24/2021

                                One of my upperclassmen buddies actually referred me to Rustic Village when I was apartment shopping. Once I toured it and spoke with the staff I feel in love with it. They were able to place in a great spot with a nice view that… See More >
                                  Manager

                                  11/30/2021

                                  Rustic Village Apartments
                                  Your outstanding feedback and review have made our day! We are thrilled to know that both our office and maintenance teams have left you impressed with their professional service and are glad that our convenient location has been beneficial to you. Thank you for sharing your experience and being a valued resident of our community.
                                  Review Author Icon

                                  BethP2023

                                  Resident 2021

                                  10/20/2021

                                  Everyone that we have worked with at Rustic Village has been very helpful and professional. My husband and I had several requests for accommodation's due to medical reasons and they were all met. Yosra was extremely helpful in assisting us through the rental process and… See More >
                                    Manager

                                    11/3/2021

                                    Rustic Village Apartments
                                    Beth, it is always our pleasure to assist our residents in any way we can, and we are happy to hear that our team met your needs so effectively. Please let us know if there is anything else we can do for you.
                                    Review Author Icon

                                    ravikanth4

                                    Resident 2021

                                    8/9/2021

                                    We are happy to be the current residents of Rustic Village apartments.Yosra Kelly was the leasing agent who guided us though the entire process effectively and it was hassle free to work with Yosra as she is very warm and welcoming !! She answered all… See More >
                                      Manager

                                      8/14/2021

                                      Rustic Village Apartments
                                      Thank you for your recognition of the exceptional service you received from Yosra. We are pleased to know that your experience has left you impressed and are proud to have earned your 5-star rating. If there is ever anything we can do to be of service, please do not hesitate to give us a call.
                                      Review Author Icon

                                      anonymous

                                      Resident 2021

                                      8/5/2021

                                      I am hard of hearing and currently moved in. This apartment is perfect for what I need! Simple things you need for your home and reasonable price. The friendly staff treats me really nice and helpful. They have resources for my ADA such as door… See More >
                                        Manager

                                        8/11/2021

                                        Rustic Village Apartments
                                        Thank you for sharing your outstanding review of our community. It is our pleasure to provide ADA accommodations for our residents, and we are grateful for your recognition of our friendly service. We appreciate you sharing your great experience and encourage you to reach out if there is ever anything we can do for you.
                                        Review Author Icon

                                        anonymous

                                        Resident 2021

                                        8/5/2021

                                        I have recently moved-in and I love it here! Wonderful staff from the front office to resident services and maintenance. Everyone very friendly and helpful. The apartment itself and the grounds are very well taken care of and especially everything is very very clean! The… See More >
                                          Manager

                                          8/11/2021

                                          Rustic Village Apartments
                                          We are pleased to hear that you are enjoying your experience in our community thus far and appreciate your recognition of our professional service and well-maintained environment. Thank you for sharing your terrific review, and welcome to the community!
                                          Review Author Icon

                                          Phillic

                                          Resident 2021

                                          7/31/2021

                                          Since I’ve lived here, everyone that works here has shown me nothing but kindness and patience. Very respectful and are always there for you when you need them in a pinch. Great community and I love living here!… See More >
                                            Manager

                                            8/3/2021

                                            Rustic Village Apartments
                                            Thank you for your recognition of our team's stellar service and for sharing your 5-star review with us. We appreciate you!
                                            Review Author Icon

                                            09corbinb

                                            Resident 2017 - 2021

                                            6/29/2021

                                            Rustic Village is an amazing place to live. They are super affordable, have great apartments, and very friendly staff. I lived there for 4 years and never had any major problems. If I was still in Rochester, I would continue to live there!! Highly recommend… See More >
                                              Manager

                                              7/10/2021

                                              Rustic Village Apartments
                                              Corbin, we are grateful for your 5-star review and recommendation as a former resident of our community! Thank you for your recognition of our competitive value and friendly service, and we wish you all the best.

                                              Updated Review

                                              Review Author Icon

                                              emealer

                                              Resident 2015 - 2021

                                              4/30/2021

                                              Rustic Village is a great place to live. The staff is very responsive and rolls out the red carpet for residents. You can tell they are invested in creating a warm, inviting, engaging living experience for the families that live there. Barbara Murphy, especially, recently… See More >
                                                Manager

                                                5/5/2021

                                                Rustic Village Apartments
                                                We appreciate your outstanding rating and are thrilled that Barbara and the rest of our team have left you impressed with their stellar surface. Thanks for letting us know how we are doing and choosing to make your home in our community!
                                                Review Author Icon

                                                Apatil4

                                                Resident 2019 - 2021

                                                2/25/2021

                                                Affordable, quiet, safe, clean, and nice community for students as well as families. Resident services are quick, leasing office team is very helping and kind. They shovel the community time to time. Heating ixx as included in rent, so RGE bills are very low. Enjoyed… See More >
                                                  Manager

                                                  3/1/2021

                                                  Rustic Village Apartments
                                                  Thank you for your recognition of both our office and maintenance teams. We are pleased to know that you have had a positive experience in our peaceful community and appreciate your 5-star rating.
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2021

                                                  2/25/2021

                                                  I really enjoy living here, this is actually my second time. They are responsive to any issues, and really want you to have a good experience living here. I recommend this complex to anyone. I can’t wait to use the pool and the gym.… See More >
                                                    Manager

                                                    3/1/2021

                                                    Rustic Village Apartments
                                                    It is always encouraging to hear from satisfied residents such as yourself! We are delighted that our service has left you impressed and appreciate your recognition of our community. Many thanks to you!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Breed restrictions apply.. Comments: Call for details: 585-424-4380
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: Call for details: 585-424-4380
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Community Center
                                                    • Fitness Center
                                                    • Pool
                                                    Show Less
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                                                    Leasing

                                                    Our apartment community is conveniently located in Brighton, just minutes from Route 390, Rochester Center City, the University of Rochester and the Airport. Rustic Village Apartments offers one of the best locations you'll find anywhere in the area close to work, a wide array of cultural events, shopping of every kind, dining, entertainment, and year round sporting events. We are also just minutes from countless services and facilities that make life easier and more enjoyable, without the need to travel a great distance. We also offer a large array of indoor and outdoor amenities for all of our residents to enjoy. *Service and Emotional Support Animals Welcome. *Section 8 and Vouchers are accepted.
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                                                    This community is managed by

                                                    Tri City Rentals

                                                    B+
                                                    B+
                                                    Communities
                                                    46

                                                    Questions & Answers (1)

                                                    Joseph_L
                                                    Asked on: 06/19/2018
                                                    Q: Do you have any furnished 1-bedroom apartments for rent on a short-term basis? I'm coming to Strong Memorial Hospital for a kidney transplant in mid September and we'll need to stay until approximately the middle of November for twice-per week appointments at the hospital.

                                                    Frequently Asked

                                                    Based on 329 number of votes by renters, Rustic Village Apartments is currently rated 4 out of 5 stars.
                                                    Rustic Village Apartments is rated 4.7/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Rustic Village Apartments is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Rustic Village Apartments is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Rustic Village Apartments is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Rustic Village Apartments is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Rustic Village Apartments is rated 4.3/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5.67 days to their community reviews in the past year.
                                                    Tri City Rentals
                                                    Dogs Allowed
                                                    Restrictions: Breed restrictions apply.
                                                    Comments: Call for details: 585-424-4380
                                                    Cats Allowed
                                                    Comments: Call for details: 585-424-4380
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    March 2024

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                                                    Rustic Village Apartments is a 750 - 1,110 sq. ft. apartment in Rochester in zip code 14623. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,290 - $1,545. Nearby cities include Irondequoit, Gates, Pittsford, Greece, and East Rochester.

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