Westbrooke Commons

Westbrooke Commons

(153 Reviews)
6 Loden Lane, Rochester, NY 14623
$770 - $1,415/mo

Floor Plans & Pricing

Studio

Studio

Studio, 1 Bath | 520 sq. ft.

$770 - $935

Not Available

1 Bedroom

Large one bedroom apartment

1 Bed, 1 Bath | 780 sq. ft.

$930 - $1,095

Not Available

small one bedroom apartment

1 Bed, 1 Bath | 560 sq. ft.

$850 - $1,015

Not Available

2 Bedrooms

two bedroom townhome

2 Beds, 1.5 Baths | 1,115 sq. ft.

$1,095 - $1,260

Not Available

two bedroom apartment

2 Beds, 1 Bath | 980 sq. ft.

$1,020 - $1,185

Not Available

3 Bedrooms

three bedroom townhome

3 Beds, 1.5 Baths | 1,215 sq. ft.

$1,250 - $1,415

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

A-

Noise

3.5

Grounds

4.0

Safety

3.5

Office Staff

5.0

Maintenance

5.0

Neighborhood

3.5

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D+

Number of reviews in the past 365 days

2

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B

Average time to respond to reviews

17 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(153)

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criticstar

Resident 2000 - 2002

5/15/2005

First year that I moved in, one of my roomate's bike got stolen when left outside our back door. Later, we saw one of the maintence workers riding my roommate's bike with his kids! What a way to be a good role model! He definitelySee More >
Manager

10/2/2006

Westbrooke Commons
Dear Resident:<br><br>Thank you for providing us with your feedback, your opinions are very valuable to us as they help us improve our service policies. All of our employees are covered by a fidelity bond and carefully screened before being offered employment. Employee theft is not tolerated. There is no record in our files of this incidence. We are terribly sorry that your roommate’s bike was stolen and if you believe one of our staff members is responsible, please contact us directly at 344-9280.<br><br>We are sorry you didn’t enjoy all aspects of the apartment in which you resided. <br><br>We stock our apartments with commercial grade GE appliances. We wished you had notified our service department if you were experiencing difficulties with the dishwasher. They would gladly have repaired or replaced it.<br><br>People live within close proximity to one another in an apartment community. Therefore, residents must be courteous to one another. Our noise policy requests that our residents observe quiet hours between 10 PM and 8 AM. At times, some residents have mistakenly interpreted this to mean that you can be as loud as you wish outside of those hours. <br><br>Our employees conduct themselves in a professional manner at all times. Unprofessional conduct is not tolerated without exception. Our staff is very pleasant, outgoing and devoted to delivering exception customer service. We would not tolerate anything less. Again, we wish you had notified us if you felt one of our staff was behaving inappropriately. Bad behavior is not condoned and would have been dealt with immediately. <br><br>Our parking policy permits two spaces per apartment and is strictly enforced. We’re sorry if this inconvenienced you.<br><br>Security deposits are fully refundable at the end of the lease term provided there are no damages beyond normal wear and tear. <br><br>Thank you again for your comments. <br>
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anonymous

Resident 2001 - 2005

3/25/2005

I have lived at Westbrooke Commons for quite some time. I have recently read through the comments of some and figured why not give my opinion? I have just received new windows in my townhouse and they are great! They look nice and I amSee More >
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anonymous

Resident 1999 - 2001

2/10/2005

Now having lived in an *actual* city for several years, I look back to my apartment at Westbrook Commons fondly. It was big, cheap, easy, and in good shape.<br><br>Four of us lived there in a 3-bedroom, and like most college kids, we had people overSee More >
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anonymous

Resident 1997 - 2004

11/3/2004

First off, I've lived at Westbrook for over 7 years in several different townhouses on both sides of the complex. I've been an RIT student, graduated, moved on to full time work, and still live here.<br><br>Many of the negative feedbacks I've read are fromSee More >
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anonymous

Resident 2004

9/17/2004

Maintenance is awesome.

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ritclassof05

Resident 2004

8/11/2004

I just recently moved out of Westbrooke Commons. I had heard from other that they have a tendency of finding imaginary problems with your townhouse after you move out and keeping your security deposit. With this in mind I decided to get professionalSee More >
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anonymous

Resident 2003 - 2004

7/30/2004

I am going on my second year at Westbrooke. Since the begining it has been a nitemare! When we first moved in, they told us we were getting one apartment.. then a week later they said they promised it to someone else so we gotSee More >
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anonymous

Resident 2002 - 2003

6/27/2004

When I moved in to a one bed room apartment there was a strong smell of cat urine coming from the hall way closet. I notified them that day. Over the next five months of me calling them up every week it wasSee More >
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anonymous

Resident 2001 - 2002

6/26/2004

I lived here a couple of years ago while I was at RIT and the people there, as everyone has mentioned were not the best, what my roommate and I always did was tell them that we would report them to the Better Business BureauSee More >
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anonymous

Resident 1998 - 2003

6/8/2004

I lived in Westbrooke commons during my years at RIT and can honestly say it was the least enjoyable place I've ever lived. The only plus was the many parties that go on throughout the week. However if you want to get anySee More >
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anonymous

Resident 2002 - 2004

6/1/2004

Maybe it's because we live in such close proximity to five of the leading high technology junior colleges and four year colleges and universitys in the country -- not to mention Xerox, Kodak, Bausch & Lomb and Paychex. We all have opinions and we areSee More >
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anonymous

Resident 1987 - 1995

5/30/2004

The landlord was so wonderful and more firm. The neighborhood had NO parties on weekends. The tenants were most adult workers than students. The applicanes were installed during 1986 to 1987, and they were so beautiful. The maintanance service was good. <br> <br>ISee More >
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anonymous

Resident 1999 - 2004

5/11/2004

I've been living at Westbrooke for a little over 4 years now and I can tell you without a doubt the positive feedback listed here is from someone working for the complex. I've lived in two different sections of the complex and have asSee More >
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mumbo_jumbo

Resident 2003 - 2004

3/30/2004

I am a college student at RIT, and I´ve lived in Westbrooke Commons for about 6 months now. I really enjoy my time here, the quick drive/bike ride to school is enjoyable, and about 90% of my immediate neighbors are my classmates. Yes, it´s trueSee More >
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anonymous

Resident 2003 - 2004

3/21/2004

I want to publicly thank the maintenance staff for the excellent job they have done this winter handling snow removal. It seems like the snow has been non-stop, yet the sidewalks and parking areas have been kept remarkably clean. I placed a service request toSee More >
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anonymous

Resident 2001 - 2004

2/29/2004

I have lived at Westbrooke Commons for almost 3 years. I have been through some maintenance problems in the past that had not been properly handled. They had sent a notice around to us letting the residents know they had commited to this ´Service RequestSee More >
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anonymous

Resident 2004

2/29/2004

I have just moved into a townhouse here and I have had a great experience so far. I moved in February 1, 2004. It seems that the snow removal is good...the office staff is courteous and helpful...the maintenance staff seems very knowledgable. I moved inSee More >
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anonymous

Resident 1995 - 2004

2/24/2004

This has been a great place to raise our kids,and with our youngest soon off to college, we now have plans to convert her bedroom to a guest room and our basement recreation room to an office/TV room. We actually have more space than mySee More >
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anonymous

Resident 1995 - 2004

2/6/2004

I´ve read the recent negative reviews and must assume that they were written by disgruntled former employees. There may have been a few problems in the past but, overall, it´s a convenient and comfortable place to live. I know for a fact that theSee More >
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anonymous

Resident 2000 - 2003

12/31/2003

Bear with this review. It´s quite long, but I feel it´s my responsibility to give a full and accurate review. The other lousy reviews are dead on, too. Any good review was obviously posted by a representative. Ask any real residentSee More >
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anonymous

Resident 2002 - 2003

11/19/2003

west brook is a great place to live if you intend on throwing many parties and are a college student. If you are looking for a nice new looking place to live then search elseware. When I lived there we refered to theSee More >
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anonymous

Resident 2000 - 2002

10/10/2003

I´m not the kind of person who usually leaves bad comments or reviews of products or companies, but I felt it was my responsibility to warn people about this place. I lived at Westbrooke for 3 years because it was so close to RIT,See More >
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anonymous

Resident 2002 - 2003

9/8/2003

I have lived here for a year now and It hasnt been that bad. Granted there was some communication probelms with management and there have been some maintenance problems and such but They have always been taken care of. And I stnd bySee More >
Avatar

anonymous

Resident 2000 - 2003

9/4/2003

I have read many of the reviews on this site and I must say I am appalled. My husband and I have been in our 2 Bedroom Townhouse for 2 years now. Ants are a common thing in a apartment, townhome or house,See More >
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pixaranimator1

Resident 2003

9/2/2003

This apartment complex is staffed by morons who doesnt know how to run and maintain a good communication and maintenance in the filing of the clients´ lease information and signings. <br> <br>I requested them to have a lease termination papers ready by the day I wentSee More >

Features & Amenities

Laundry
  • Laundry On-Site
Parking
  • Private Garage
  • Uncovered Parking
Pets
  • Cats Allowed
    Comments: We allow only one dog per apartment home, however we do allow up to 2 pets. Dogs must be under 50 pounds and breed restrictions apply. Call for specific pet details.
    Less Info
    More Info
  • Dogs Allowed
    Restrictions: Breed restrictions apply.. Comments: We allow only one dog per apartment home, however we do allow up to 2 pets. Dogs must be under 50 pounds and breed restrictions apply. Call for specific pet details.
    Less Info
    More Info
Other
  • Community Center
  • Fitness Center
  • Pool
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Leasing

Spend your summer in the sun, at our newly renovated pool area! The brand new zero entry, heated kiddie pool will give you hours of family fun. After a day full of fun at our pool, you can barbeque dinner at our picnic area while the family plays on the playground. Does your family include small furry ones? We are pet friendly and our park like setting offers plenty of places to walk your furry family member. Open 24 hours; our state of the art fitness center and WIFI lounge gives our residents the opportunity to work out, and surf the internet at your convenience. Let us pamper you with our uniquely spacious floor plans and service that caters to your every need. Experience suburban living while being only minutes away from downtown Rochester. Henrietta offers a great school district, fine dining, entertainment and many shopping centers. We at Westbrooke Commons would like to invite you to tour our community!! Come enjoy the peaceful setting and find a place to call home.
This community is managed by

The Cabot Group

B
B
Communities
5

Questions & Answers (0)

Frequently Asked

What are noise levels like at Westbrooke Commons?
The community is rated 3.5/5 stars, which is considered having quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Westbrooke Commons?
The community is rated 4/5 stars, signifying much satisfaction on average.
How safe is Westbrooke Commons?
The community is rated 3.5/5 stars, which is considered being very safe on average.
How satisfied are residents with the neighborhood
The community is rated 3.5/5 stars, signifying much satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 17 days to their community reviews in the past year.
Who manages Westbrooke Commons?
The Cabot Group
What is the pet policy at Westbrooke Commons?
Cats Allowed
Comments: We allow only one dog per apartment home, however we do allow up to 2 pets. Dogs must be under 50 pounds and breed restrictions apply. Call for specific pet details.
Dogs Allowed
Restrictions: Breed restrictions apply.
Comments: We allow only one dog per apartment home, however we do allow up to 2 pets. Dogs must be under 50 pounds and breed restrictions apply. Call for specific pet details.
What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 1.5 Baths and Studio, 1 Bath

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Westbrooke Commons is a 520 - 1,215 sq. ft. apartment in Rochester in zip code 14623. This community has a 1 - 3 Beds, 1 - 1.5 Baths, and is for rent for $770 - $1,415. Nearby cities include Gates, Irondequoit, Pittsford, Greece, and East Rochester.