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Brook Manor

313-321 Schaffer Avenue, Syracuse, NY 13206
(14 Reviews)
$1,146 - $1,219/mo

Reviews

(14)

3.2 rating

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14 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Not happy1

Resident 2016

9/27/2016

I won't one review but would like to elaborate.. you will be told things you think you want to hear about the complex...all lies!!! I've been here three months..I've had to call the rude lying property manager at least 23 times so far!!! She's a rude lying beast!! I've had..maybe? Three nights of sleep in three months..do not move here!!!! Go Else where!! The owners need to know the truth and no doubt..they do not!!

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    anonymous

    Resident 2007 - 2014

    10/5/2014

    I don't know where to begin. The place has so many down sides, it's hard to pick a starting point. I guess the reasonable place is with the office staff. Childishly rude and unprofessional. When you call the office, they all but refuse to give you their name. So, when you call to complain about the person that you had an issue with, you don't know who you're complaining about. I guess it really doesn't matter, because they are all equally unpleasant to deal with. The owner/ manager is as unpleasant and unhelpful as anyone I've dealt with in 25 years of reviewing Customer Service. Instead of being appreciative of the residents that are paying rent to her, she is confrontational and argumentative. The buildings do have laundry facilities, but they are not maintained by the management. They are leased and when you call to tell the office staff about an issue with the washer or dryer - like a potential fire hazard, for instance - the staff tells you that it isn't their responsibility and that the residents are responsible to call the laundry service company to report it. Unbelievable.… See More>
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      anonymous

      Resident 2012 - 2013

      3/21/2013

      I've been here about six months. It's a pretty nice place and I'd recommend it. Unlike some other reviewers, the two women in the office have always been nice to me and the automatic withdrawal rent payment option is nice. I've only had one maintenance issue and they sent someone to my apartment within an hour to fix it, even though it wasn't an emergency. My only complaint is about the other tenants. My neighbors are all obnoxious. Next door they let their kids (toddlers) run wild in the hallways, knocking on doors, pounding walls, etc. Downstairs they blast the TV (my ground was vibrating) and yell/sing (I can't figure out which) all the time, including at 5am, and despite asking them to please turn down the TV they're still loud. I have no idea what's going on upstairs but they pace around for hours, literally hours, at time which makes it sound like a herd of elephants lives above me. Other than the other tenants, it's a great place and heating/electric bill is very reasonable, usually between $40-60 per month in a 2 bedroom apartment. Never had an issue with parking.

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        mrszjess

        Resident 2012 - 2013

        1/28/2013

        Brook manor are very well kept apartments theyre safe, quiet, and not that expensive id recommend it

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          anonymous

          Resident 2011 - 2012

          11/27/2012

          It's a good place to live as a single or couples but not as a family. the apartment was fine, they could do better. the office girls doesn't even give you a respectful look when you talk to them, its like they are giving you a favor or charity when you go give them the rent. when you try to explain or discus any matter they say its our rules and policy and they lie about some policy they say its a law but its NOT. I hope one day the owners will read this comments and do something about the leasing office girls, unless they are happy with the income and do not care about tenants.

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            anonymous

            Resident 2012

            11/27/2012

            THE OFFICE GIRLS are rude liers unprofessional horrible every word u can find on the book they are.. i don't care how tired you are u never treated any person like she does she is sick and has issues and she thinks she is all that for what!!!! i hope the owners wake up and see how she is losing tenets ,, even if you are perfect and pay rent on time, and never bring any problems they will make you feel like garbage...the apartment are great clean and maintenance are super .... but the office girls are horrible rudest attitude people u ever deal with, they never make u feel comfortable at ur own house.... OWNERS WAKE UP PLEASE FIRE THEM GET NEW PEOPLE FOR UR OFFICE UR BULIDINGS NEEDS BETTER.......

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              dewttiy1245

              Resident 2010 - 2012

              7/19/2012

              The people that run the place are the rudest unprofessional people I have ever dealt with. The lady in management. -------, even told me she was the owner when I asked to speak with someone above her. Which is a lie. The owner is ----- -----. Ttthey refused to go e me my security depo sit back even though there was nothing wrong with the apartment when I left other than a crack in one door. When I called to ask ------- about this she threatened to ask for more money if I took her to court. I will be taking them to court anyway of course. A.d am writing.g a letter to the true owner

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                Mell0068

                Resident 2007 - 2011

                6/21/2011

                Review for Brookmanor

                My name is Melissa and I have been a tenant of Brookmanor for over 4 years. I live with my child in a two bedroom. I can honestly say that I really enjoy staying here. My apartment is so large and the bedrooms are huge. I love the fact that there is an interior hallway before getting to my apartment door too, when it rains or snows it is so nice to run in the building and take my time getting into the apartment door. I can honestly say that the complex is well kept and the management staff are fast with repairs. I also had an issue with my neighbor leaving trash outside in the hallway and they were super fast at resolving the problem. The biggest thing is that all high school students are bused to Solvay and not the City of Syracuse, which I believe is a huge plus and made my daughter so happy. I can honestly say that I have suggested two of my friends here and one has already moved in. I would suggest Brookmanor to anyone considering an apartment. Melissa

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                  anonymous

                  Resident 2009 - 2011

                  1/7/2011

                  Review from Single Female, One-bedroom Apt

                  I lived in this complex for a year and a half and enjoyed it. I felt safe in my apartment and the surrounding neighborhood is nice. The parking is off street and free; there is laundry in each building. For the most part, it is very quiet in the apartments. Occasionally I could hear other neighbors, but it was never a bother, even when studying for school. The ground are well kept, even during the winter. Maintenance issues are fixed very quickly, and the issues do not come back from what I have experienced. The office staff are not the nicest, but I rarely needed to interact with them, so it was not a huge problem.

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                    anonymous

                    Resident 2007 - 2009

                    11/25/2009

                    News from a one bedroom

                    I lived at Brookmanor for about 2 years and really enjoyed it. I had to move due to a relationship break-up and moved to another apartment complex that Brookmanor has. I must say I really liked my apartment and I have never had a problem with the staff including maintence or the office ladies. They have all assisted with my requests and very quickly. I also love the apartments there because they were so spacious and clean. I would suggest Brookmanor to anyone looking out in this area. My goal is to move back once I have my debt paid down.

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                      anonymous

                      Resident 2007 - 2009

                      7/23/2009

                      Resident of 2 years

                      I am a single female, have lived here for almost 2 years and really enjoy it. I have never had an issue with any of my neighbors and the apartment is spacious and comfortable. The grounds are well maintained and sidewalks and parking area are kept clear of snow in the winter. They have been remodeling the interiors as people move out. New doors and cabinets, many have new appliances (mine does), and new berber carpet. Free heat and water is very nice in the winter, I never have to worry about my house being cold. There has never been an issue with noise (mine or others), and my neighbors keep to themselves. They recently installed verizon FiOs (which I do not use), but could be a positive for others. My one complaint would be about the office staff on James street. The girls who work down there are totally miserable to deal with and quite rude. I am always on time with rent and have given them no reason to treat my badly but they still do. Luckily I do not have to deal with them on a regular basis. On the other hand, the maintenance guys are great… See More>
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                        anonymous

                        Resident 2007 - 2009

                        6/16/2009

                        Affordable, convenient and spacious apartment unit

                        I am a single female and have lived at this community since 2007. I am very happy with my apartment. The quality is good, space is outstanding, even the room sizes are good. I have also had to deal with the office people on a few different repairs and even concerns and never once did I have a bad experience. The way I see it is if you treat people with respect then you will get respect. I have never asked for guidelines to be broken because they are for a reason. Quite frankly I like rules and I like to know that my neighbor is paying rent just like me and is not receiving special services that I am not. I have suggested this apartment complex to two other people and they have moved in and been here ever since. I have never heard them complain. I also noticed that they did a ton of work to the apartment complex since I originally moved in. New siding and new front doors on each of the building, landscape is cleaned up and looks a ton better and I heard that… See More>
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                          anonymous

                          prospectiveVisited 2008

                          12/29/2008

                          about staff

                          People in the office of 923 James st. are not nice at all. They have really bad attitude and they even yell at their residents. Always try to give resident fine as much as they can without warning and take away resident's deposit. They even said they are willing to take away resident's home. I think the apartment itself is okay, but the people working on 923 James st. are horrible.

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                            anonymous

                            Resident 2008

                            12/10/2008

                            ok, nothing special.

                              Floor Plans & Pricing

                              1 Bedroom

                              1 Bed, 1 Bath

                              See Floor Plan Details

                              2 Bedrooms

                              2 Beds, 1 Bath

                              See Floor Plan Details

                              Disclaimer: Special, prices and availabilities subject to change.

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                              Safety

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                              Neighborhood

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                              Features & Amenities

                              Laundry
                              • Laundry Connections in Unit
                              • Laundry On-Site
                              • Laundry in Units
                              Pets
                              • Dogs Allowed
                                Deposit: Required. Rent: Required. Weight Limit: 25lbs
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                              • Cats Allowed
                                Deposit: Required. Rent: Required
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                              Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                              Questions & Answers (1)

                              Anonymous
                              Asked on: 03/19/2018
                              Q: Are there surveillance cameras on site?

                              Frequently Asked

                              Dogs Allowed
                              Deposit: Required
                              Rent: Required
                              Weight Limit: 25lbs
                              Cats Allowed
                              Deposit: Required
                              Rent: Required
                              1 Bed, 1 Bath
                              2 Beds, 1 Bath

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                              Brook Manor

                              July 2024

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                              Brook Manor is an apartment in Syracuse in zip code 13206. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $1,219. Nearby cities include Mattydale, Baldwinsville, Jamesville, East Syracuse, and North Syracuse.

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