Clarendon Heights
#18,796 #4 #316

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Clarendon Heights

508 Ivy Ridge Road, Syracuse, NY 13210
(132 Reviews)
$1,058 - $1,300/mo

Reviews

(132)

4.2 rating

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132 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Lon_W

Resident 2022 - 2024

1/7/2024

Absolutely horrible.

We moved in April of 2022. In our first apartment we had to completely clean when we moved in because the maintenance people are too busy putting bandaids all over the property. The neighbors above were very loud. Walking in heels, having parties, playing loud music, the works. (Woodesqe paper thin floors) The neighbors graduated and moved out, eventually we got a quiet new neighbor and then a vacant apartment in connecting building caught fire (vacant but apparently not CH’s fault) and we had to move to a different apartment. The second apartment had to be completely cleaned as well because maintenance is too busy bandaging the property. Immediately we smelled weed smoke coming from the first floor, us being on the third floor. It was rare but tolerable. Our across the hall neighbor smoked weed so much it was leaking from the front door. She was a problem tenant that had her window shot out and her boyfriend’s vehicle shot. Her 2 yr old was up all night running around crazy. You can feel the floor from the apartment next to you on the second and third floors. She had all sorts of visitors that seemed very much like… See More>
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    anonymous

    Resident 2020 - 2021

    2/24/2021

    I currently live here, this is the loudest complex I could have imagined. I live under 15-20 people, in a 2 bedroom apartment and it doesn’t matter how much noise they make because there is no actual solution for the issue. You will be told to deal with it or move, but when you move they try to extend your lease for a full year and increase the rent by a few hundred a month, as well as charging 250 processing fees. Don’t worry, you will be told this is only fair to everyone and that everyone would have to pay this but not everyone has to live under 15-20 people, and not everyone can make as much noise as they want without consequence as it’s in the lease, but apparently some can. Im assuming just their favorites so there is a bit of an unclear definition of fair :)

      Review Author Icon

      anonymous

      Resident 2019 - 2020

      6/1/2020

      PLEASE TAKE MY ADVICE! This place is great, but don't forget one thing - noise. If you are moving in here, ask the staff to give you a full, honest review of the apartment you are moving into (especially for noise!). Also, ask them to contact the people who lived in that apartment previously, as well as the neighbors to your prospective apartment. If you ask them about the noise level, you will manage to get an actual, honest answer about the apartment that the leasing office may not know about. When the leasing office asked my choice of apartments, I asked for something quiet (because I'm a student), and they reassured me "don't worry, you won't have any noise problems here." My apartment was the most ridiculously noisy apartment on the freaking block and the staff is incapable of controlling it, despite the fact that the lease clearly states that the leasing office should deal with these issues if they occur continually. My neighbors are atrocious, they listen to crazy loud music all day and smoke weed on the premises (which isn't allowed, as per the lease). My apartment actually shakes by how loud their bass-ey music is, and… See More>
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        Erin_L

        Resident 2016 - 2018

        2/4/2018

        I'm a graduate student at SU, and the summer before I started my program, I only looked at Clarendon Heights apartments due to it's proximity to my department. I'm so glad I did! The property manager at the time, Amanda, was pleasant, helpful and accommodating. When I moved in, she personally took time to welcome me, walk me through the apartment again before I moved in my things, and gave me a very sweet welcome gift package. I have only had good experiences with all front office staff. For the price of rent, this complex is a steal. Each apartment is deep-cleaned, repainted, and refreshed before new tenants move in (mine had new windows, blinds, bathroom sink/vanity). Parking is included in the cost of rent, and I am always able to park right in from of my unit. During the heave Syracuse snows, lots are plowed throughout the day. There is small gym, nice pool, and courier service for parcels (front desk texts you when you get a package). Maintenance works very hard to keep the grounds spotless, and are quick to help when you need anything. I have never felt unsafe here, as a young woman living by herself.… See More>
          Manager

          2/9/2018

          Clarendon Heights
          Dear Erin, Thank you for taking the time to express your thoughts about Clarendon Heights Apartment Homes. We pride ourselves with ensuring all residents are taken care of. If there are any suggestions or additional thoughts that you would like to share with us, feel free to contact us in the leasing office at your convenience. Sincerely, A. Edwards
          Review Author Icon

          wangjue9489

          Resident 2018

          1/31/2018

          This is a very nice apartment, and my apartment has a separate washer and dryer. Home facilities are also good, there is no damage problem. Rent office staff are very warm, usually the courier will be sent to the office and notify the residents to receive. Claredon is better than my place of residence in another city. The location of the community is safe and there are often deer activities in the surroundings. In short, this is a very cost-effective apartment, it is recommended.

            Manager

            2/9/2018

            Clarendon Heights
            Dear Resident, We appreciate you taking the time to share your thoughts about Clarendon Heights Apartment Homes. If there is anything that we can do for you to enhance your living experience at Clarendon Heights, feel free to contact us in the leasing office at your convenience. Regards, A. Edwards
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            Syrgrad2018

            Resident 2017 - 2018

            1/28/2018

            I feel so lucky to have found Clarendon Heights. I signed a lease before ever coming to Syracuse and therefore didn't get to see the community beforehand - and it was even better than I could've hoped for. The community is quiet and very safe, and the presence of maintenance staff all day adds to the overall feelings of safety. There is a free gym for residents and, even though it is very small, it has all the essentials to get a great workout.

              Manager

              2/9/2018

              Clarendon Heights
              Dear Resident, Thank you for the feedback concerning your moving experience at Clarendon Heights Apartment Homes. We are please to know that you are happy with your apartment home and the community. We look forward to continuing to serve you during your tenancy here. Best regards, A. Edwards
              Review Author Icon

              marlenewong21

              Resident 2013 - 2018

              1/24/2018

              The only negative to this place is they allow tenants to smoke inside their apartments. So the smell travels to other apartments in the building, which is very unfortunate. They accept packages for their residents, which is nice.

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                B-P

                Resident 2017 - 2018

                1/24/2018

                I am so glad I moved into this apartment complex. My last place was horrible but the staff at Clarendon were so helpful through the entire process. They made everything very clear and easy. The complex is beautiful and my apartment was well kept when I moved in. The few matinance issues i I had were solved very quickly.

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                  Trishna_T

                  Resident 2017 - 2018

                  1/24/2018

                  I moved in during the winter of Jan 2017. The apartment has been a warm place since then. Management, gym, pool, other facilities have all been well-maintained. Concerns were met with and cleared immediately. A safe place to be in and a cozy nest to call home :)

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                    Laura Anne_H

                    Resident 2017

                    12/19/2017

                    My husband and I have lived at Clarendon since 2015 and every little problem we've had has been solved quickly by the maintenance team. The staff in the office are friendly and available. Decent rent and good service!

                      Manager

                      12/22/2017

                      Clarendon Heights
                      Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our maintenance and management staff have been able to make your time at Clarendon Heights enjoyable. If there is anything we can do to improve your experience don't hesitate to reach out to us. Thank you again and Happy Holidays!
                      Review Author Icon

                      Felicia.W.

                      Resident 2017 - 2018

                      1/24/2018

                      I love this community because they are very warm and welcoming.The property manager is absolutely incredible,and understanding.The rent is extremely reasonable and the gym and pool is included.If your looking for an amazing apt with respectable tenants.Apply now!!! :) You won't be disappointed.

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                        Harvey2247

                        Resident 2017

                        5/7/2017

                        The office team was very helpful the location is perfect very welcoming I'm very happy with my move

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                          Lib85

                          Resident 2017

                          5/5/2017

                          Experience here has been great! Apartment is very large and completely renovated. Staff is friendly and takes great care of tenants. Been an awesome place to live.

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                            anonymous

                            Resident 2017

                            5/5/2017

                            I just moved in last month in a renovated one bedroom and I immediately fell in love with the place. It's absolutely beautiful. The staff is great. Maintenance responds quickly. Clarendon Heights does an amazing job to make you feel welcome. I've lived at other DLH properties before and this one is by far the best. Both property managers are great. They really care about your happiness and satisfaction. I've really enjoyed living here and look forward to the rest of the year living here. I highly recommend anyone looking for an apartment to look no further and move to Clarendon Heights.

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                              ccg1394

                              Resident 2017

                              4/26/2017

                              After living in an outdated, run-down apartment with everything from leaky ceilings, faulty appliances, flaky management and neighbors who damaged our property, it was such a relief coming to Clarendon Heights. Amanda and Nekeia restored our faith in apartment living and welcomed us right away. They were so accommodating to us from the very start. Even the maintenance staff is friendly and always provides professional, timely service. Plus, we absolutely love our remodeled apartment. It features the latest appliances and everything is beautiful, clean and well-kept. We feel totally safe here and are looking forward to using all the amenities that Clarendon Heights has to offer, like the pool and fitness center. Not only that, but we really like how centrally located the apartment complex is. Overall all, I would recommend Clarendon Heights to anyone. My only regret is that I didn't apply sooner!

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                                mkielar

                                Resident 2016 - 2017

                                2/13/2017

                                Such great staff-and an enjoyable community to live in!

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                                  diradoma

                                  Resident 2014 - 2017

                                  2/7/2017

                                  The Clarendon Heights complexes have made me feel super comfortable in Syracuse. I haven't lived in many other apartment complexes before, but I have visited many of my friends complexes for comparison. I would have given all ratings 5 stars, but it isn't uncommon to hear the neighbors walking around and going in and out of their doors within the building. Management is very good about reaching out to loud neighbors. The complex is well situated in Syracuse. We are close enough to campus, Destiny USA, and downtown, and there is a bus stop right on site that will take you to these locations. Maintenance is super good at helping people fix problems with the apartments, and there is constant landscaping during the warmer months to make the complex look very nice. Everyone is very professional and management is extremely likable. I frequently stop in to talk with them every so often. Security and safety is no issue and we are far enough away from the "bad" neighborhoods of Syracuse. I'm happy we found this place.

                                    Review Author Icon

                                    Kaitlyn0214

                                    Resident 2017

                                    1/20/2017

                                    I've recently moved into Clarendon Heights, and so far its been nothing but a positive experience. From the moment I first called to seek an apartment back in November, to when we got our keys in the beginning of the month, everyone has been extremely helpful. The community here is very well kept, maintenance requests are answered in a timely manner, and the apartment is very spacious and beautiful. I couldn't be happier with our decision to rent an apartment here at Clarendon.

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                                      anonymous

                                      Resident 2016 - 2017

                                      1/14/2017

                                      ClarendonHeights is an excellent complex to live at if you want quiet, safety, friendly people, cleanliness, and managers that make signing a lease to making sure you are comfortable when you move in. Never had a winter in Syracuse, NY and WOW the snow! The guys plowing do an awesome job. My car was plowed out so I could get to work on time. I've been to the fitness center and pleased with the machines etc. A call to report a maintenance issue was rectified quickly too. Anyways ClarendonHeights has been great for me. I didn't have to write a review but I relied on reviews to help me find the safest, cleanest place in Syracuse. Check it out!

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                                        anonymous

                                        Resident 2017

                                        1/9/2017

                                        I felt welcome the second i arrived. The property managers are extremely nice and helpful and make you feel at home. My apartment was very clean when i arrived. I am overall very happy that i chose Clarendon Heights.

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                                          alexagreenberg

                                          Resident 2015 - 2016

                                          12/23/2016

                                          I've lived in Clarendon Heights for about a year and a half now and overall have had a great experience. My apartment was recently renovated right before I moved in and I loved how open the apartment feels. You can hear the neighbors at times, but for me, it doesn't bother me too much. I always feel safe, and the staff has been so professional and so willing to help from day one. I would truly recommend it for anyone looking to be close to downtown or near the SU hill.

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                                            ashleymenard222@gmail.com

                                            Resident 2014 - 2016

                                            12/20/2016

                                            Clarendon Heights is great! Well kept and great maintenance.

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                                              natalieazeez

                                              Resident 2016

                                              12/7/2016

                                              Clarendon Heights is the ideal apartment community for anyone. The staff within the office at Clarendon Heights is not only professional, but very welcoming and friendly as well. Maintenance is available whenever you need them and they are very responsive. Regardless of the extent of the issue you may be having, whether it be involving a dryer not working or you forgetting whether you locked your door or not before leaving for the day, the maintenance guys are readily available and very prompt in their work. In terms of features at Clarendon Heights that make your time here even more enjoyable, there is a laundry room within every building, a fitness center and a swimming pool. The apartment complex itself is clean and very well maintained. I would indubitably give Clarendon Heights 5 stars at any time, as it is truly a pleasant little community!

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                                                AdaM9514

                                                Resident 2016

                                                12/6/2016

                                                I am a college student and happy to call Clarendon Heights home! A very nice neighborhood that's tucked away out of the city. The apartments are very nice even the nonremodeled ones, which is what I have. The staff is very nice, this includes the maintenence personal as well as the woman at the leasing office. Repairs or issues you might have are taken care easily and fast, in 1 or 2 days usually. One unique feature that I didn't find at other places I looked at was how packages are received. They go to the front office and can be picked up there. It's nice knowing they're safe and not just left outside. This place was a little pricey than others but you get what you pay for, and this was well worth it.

                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2016

                                                  11/29/2016

                                                  Great community, relatively safe. Very good landscaping and maintenance assistance. Quality staffers and spacious apartment.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Beds, 1 Bath

                                                    See Floor Plan Details

                                                    2 Beds, 1.5 Baths

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    F
                                                    F

                                                    Renter Ratings

                                                    D

                                                    Review Ratings

                                                    Noise

                                                    2.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    1.0

                                                    Neighborhood

                                                    4.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    F

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Parking
                                                    Other
                                                    • Fitness Center
                                                    • On-Site Maintenance
                                                    • Pool
                                                    • Storage Space
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                                                    Leasing

                                                    It s Time to Come Home! Clarendon Heights We are not just apartment buildings we are a community. Minutes from downtown Syracuse and Syracuse University Spacious, updated apartments with gorgeous views surrounding the city of Syracuse Several different styles of 1 or 2 bedroom apartment floor plans Situated in a private location tucked away from the bustling city life Just minutes to the major hospitals Close to Armory Square, the OnCenter, Alliance Bank Stadium, the Carrier Dome & Destiny USA Pet Friendly (cats) Full-time maintenance with emergency service On-site Professional management 24-hour emergency maintenance
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    DLH Properties, Inc.

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                                                    Communities
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                                                    Questions & Answers (2)

                                                    Anonymous
                                                    Asked on: 07/05/2018
                                                    Q: Is there an in-unit washer and dryer in every apartment or just certain ones?
                                                    Manager

                                                    07/06/2018

                                                    Clarendon Heights
                                                    A: There is a laundry room with washers and dryers in each building, but they not inside the units. Let us know if you have any other questions!
                                                    Anonymous
                                                    Asked on: 02/15/2018
                                                    Q: For people who have lived here for more than one year, does your rent increase each time you renew your lease?
                                                    Manager

                                                    02/16/2018

                                                    Clarendon Heights
                                                    A: Hello, Thank you for your inquiry. Rents tend to increase based upon the market rent in the surrounding area. There have been times where rent has not increased upon renewal. Should you have any further questions, feel free to contact us in the leasing office at your convenience. Thank you. A. Edwards

                                                    Frequently Asked

                                                    Based on 132 number of votes by renters, Clarendon Heights is currently rated 4.2 out of 5 stars.
                                                    Clarendon Heights is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Clarendon Heights is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Clarendon Heights is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Clarendon Heights is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Clarendon Heights is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Clarendon Heights is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    DLH Properties, Inc.
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths

                                                    Check Availability

                                                    Clarendon Heights

                                                    July 2024

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                                                    Clarendon Heights is an apartment in Syracuse in zip code 13210. This community has a 1 - 2 Beds, 1 - 1.5 Baths, and is for rent for $1,300. Nearby cities include Mattydale, Baldwinsville, Jamesville, East Syracuse, and North Syracuse.

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