Review History for anonymous

High Acres Apartments


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anonymous

Resident 2019 - 2020

3/5/2020

When I moved out to Syracuse I had to find a safe, well equipped apartment pretty quickly. I had one day to find a place and high acres had the most updated/spacious place...so I thought. I thought the office staff and property manager were great. Through my 9 months of staying there my views flipped upside down. I had a drug dealer in my apt bldg in the beginning and constantly smelled marijuana. (They moved in after I viewed my apt & signed the lease) After constant complaints, a letter was sent from mgmt and we kept being told to contact the police, that the office couldn't do anything. It took an armed robbery to see the light. I constantly felt unsafe, my neighbors included. Management constantly stated police were never there to speak on the situation when police stated otherwise. Management does not care about safety because they do not need to live in these situations. They send out grammatically incorrect/unprofessional letters as a sense that would help our mindful ease. As months progressed of me living there I was embarrassed, angry, frustrated, and scared that I had to call that my temporary home. Negligence, deterioration of buildings, safety issues - you ask the office to fix, it doesn't get done. A cracked gutter leak complaint made in November caused me to fall on my back in January sending me to the emergency room the next day. I couldn't imagine if that would have been one of my older neighbors. I filled out/signed an incident report and yet I was not allowed to have a copy? Only corporate could? I constantly asked for it and always received a round about of "let me talk to the property manager and get back to you." I never would receive an answer or the paperwork. I called corporate (Morgan Properties) 4 times, never received anything back. Due to job relocation, I needed to end my lease early. In January, the asst. manager told me I would need to pay 3,000 as a fee to end my lease. No mention of sub letting, or breakdown of month to month until middle of May compared to 3,000. February comes, after the fall, suddenly the early termination fee changes to 30 days, one month's base rent. I ask when did they know this was going to happen, their response was January. So here I am thinking "great, they tried to scam me out of even more money." I ask for proof of this, constantly asking why do I need to pay a whole month's rent & 30 days term. fee and they end on the same day? I signed a 30 day term. fee on 2/7/20, being told I would have to pay a prorated amount for 3/1-3/7 if I stayed for the full 30 days of my early termination of my lease. But I thought 30 days was my right?! These people will take whatever advantage they can, once asked about these "new rules" and proof that residents have to pay these amounts, I was threatened by the property manager "that if I want to complain or question these kind of things, that I can pay the 3,000 instead." Maintenance went into my apartment without consent from me on 2/28/20 throwing my things around, ready to take things out of it. I've had change stolen from my apt while they came to fix things before. Again, I had until 2/29/20 to remove the rest of my belongings, unacceptable. The office team is unprofessional, belittling, and clearly worry about their pay more than the well being/happiness of the paying resident. This is a corrupt management company with constant name change and owner change, so they say. I can't get my money back but if my story could save anyone the hassle of dealing with these people or even them not receiving a dime from another person, I'd be happy. Listen to these reviews, look at Morgan Properties reviews, don't make the same mistake that I did by ignoring them. Please don't let them take advantage and steal every dollar they can from you, like they did me.

    Review 9 out of 59

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    High Acres Apartments

    June 2024

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