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Merchants Commons


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anonymous

Resident 2015

9/28/2015

The location really makes this apartment. It's near Armory Square and Clinton Square where a few of restaurants are located. The downfall of this building lies with the office staff and management. It took over a month to get a lighbulb changed. Would have changed it ourselves but the lease prohibits that. The problem isn't with the actual maintenance staff, the issue lies with the office staff who serve as intermediaries between the tenants and he maintenance guys. If there's something wrong, we are told to call the office and they, at least in theory, relay the message to maintenance. There is clearly a disconnect between the two groups. The general state of the apartment is also in question. Some of the cabinet handles in the kitchen and bathroom are popping off and the floors are damaged in some spots. When we lived there, one of the window locks was cracked and not functioning. You can really see the rushed work here. Security is great, though. You have to key in at least 3 times to get to your floor from outside the building. However, security kind of goes out the window during rooftop events, where people who don't even live here can simply take the stairs to each of the floors and wonder around (often making as much noise as possible, and often late at night when tenants are trying to sleep). There is also a big issue with the vents in the apartments. For some reason, odors simply waft from apartment to apartment through the vents. Almost every night while we lived there, we were constantly being 'smoked out' of our bathroom because of cigarette and Marijuana odors. Management responded to complaints about this by simply sending emails to all the tenants reminding them there is no smoking allowed in the building. That said, nothing changed. Further, the building's own staff have been known to smoke in the stairwells. During our time there, we spoke with other tenants who complained of flooding in their apartment and rodent problems. We did not experience anything like that. Overall, the apartment is livable, the problem is that it's just not worth living in a place where I had to constantly avoid the bathroom because of the strong stench of cigarettes and pot. It became clear early on that management really would not do anything to address the issues.

    Review 4 out of 4

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    Merchants Commons

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