Beachwood Apartments by Albion

Hello, Sandy, and thank you for sharing your feedback with Beachwood Apartments by Albion. We sincerely apologize for the concerns you experienced and would like the opportunity to speak with you personally regarding these matters. Unfortunately, we are unable to confirm you are a resident based on the user-name you provided with your review, and ask that you please, contact us directly at the office so we may assist. We are available at your convenience at [email protected] or 216-464-5519. We look forward to speaking with you and having the opportunity to serve you better. Thank you, Beachwood Apartments by Albion Team

Hello, Toni, and thank you for sharing your feedback with Deville Apartments. We sincerely apologize for the concerns and inconvenience your daughter has experienced while being a resident with us. We do want to assure you we are working diligently to improve our community and are undergoing renovations, and we appreciate the patience our residents have shown during this time of growth and change. The building your daughter is residing in did experience roof leaks, and those residents affected were temporarily relocated to different apartment homes. Your daughter's apartment was not affected by the leaks, which is why she was not moved. We did advise your daughter that the laundry room in the building she resides in did experience water damage, and we advised her to utilize the neighboring facility, which is one door over from her. We are happy to report the washer/dryer area is open for use and any minor repairs to the facility are scheduled to be completed within the week. As you are not a lease holder on the apartment home, we cannot discuss your daughter's private rental rate, lease terms, or any compensation provided, but we can share that our community renovations and the upcoming rental rates after renovation will be extremely competitive for the area. We hope sharing this information helps alleviate the concerns you've shared with us. We do welcome your daughter to visit us in the office to discuss any concerns she has, as our goal is to improve her experience and ensure her satisfaction. She is welcome to reach out to us directly at [email protected] or 216-464-5519. Thank you, Andee S., Executive Manager

Hello, Huseyin, and thank you for taking the time to share your feedback with Deville Apartments. We sincerely apologize for any inconveniences you have experienced while a resident within our community. Unfortunately, there was an unforeseen delay in the renovation schedule which did cause us to put your un-renovated unit back on the market. While our goal was not to mislead you, we wholeheartedly understand your frustration. The Deville team is committed to providing best-in-class customer service and an exceptional rental experience, and we'd like the opportunity to serve you better. Senior Area Director, Jennifer Billeter will be reaching out to you shortly to discuss further. In the interim, if you have any questions, comments, or concerns or it there is anything our team can do for you, please do not hesitate to contact the leasing office or stop in and visit us. Thank you, Deville Apartments Team

Hello, and thank you for taking the time to share your feedback with Deville Apartments. We sincerely apologize for any inconveniences you may have experienced with our community. Deville is currently undergoing a complete community renovation, and while our goal is to make this process as seamless as possible, we do understand that there will be resident concerns. Regarding unit pricing and utilities, unit costs will be increasing by $200-$500/monthly after renovations are complete. However, we are providing residents who have chosen to take renovated units with a monthly concession that will last through the end of January 2019. Additionally, residents will now be responsible for all utilities. Both utility and renovated unit costs are standard and competitive for the market where Deville is located. In reference to maintenance, all regular work requests are completed in a timely manner, and our service team communicates regularly with residents on work orders that may require a lengthier timeline. Regarding trash removal, due to construction, there are several new open-top dumpsters throughout the community, which will likely be here throughout the duration of the renovation. While renovations are occurring, we do our best to keep clutter and debris at a minimum. Lastly, in reference to extermination, our pest control team is at the community every Friday to address the concerns of our residents. The pest control team not only treats resident apartments but also the site trash rooms and community dumpsters. The Deville team is committed to providing best-in-class customer service and an exceptional rental experience, and we'd like the opportunity to serve you better. Should you wish to discuss your experiences further or if there is anything our new team can do for you, please, don't hesitate to call us at the office or stop in and visit us. Thank you, Deville Apartments Team