Review History for anonymous

The Vantage Apartments


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anonymous

Resident ā€¢ 2021

2/2/2021

READ ME! They never callback. They find every way to charge you ridiculous fees when you want to move out. Notified the complex in Dec. 2020 I was moving out so my official move out was by Feb 7th 2021. I was told that I would pay my normal rent for January (by Ashton in the office) and then about 300 for the first week in February. I also told them multiple times to remove the garage space charge for January and February. Jan 1&2nd I couldn't access the page to make a payment but I was able to submit the payment 3rd Jan. My balance then said 0.00. I go back to pick up the rest of my things on 23rd January and I see a paper posted to my door saying I owe 301.10 for January(with a print date of 21 January) I went online to check, and here they added additional rent, additional utilities, late fee for 100, late fee for 50, the parking space still charged, a $100 COVID-19 concession fee (like what?). The additional rent was timestamped with 1/1/21 but was not on my statement when I paid my rent in full on 1/3/2021. AND they never notified me by phone or email letting me know that I had outstanding charges AFTER I had paid my rent down to 0.00 on January 3rd. I have called multiple times and left messages, they refuse to return my calls, sometimes multiple calls to them in a day. They call unexpectedly when I am working and unavailable and the message they left was completely avoiding my messages I left for them. The sewage system is awful, the sink overflowed multiple times when I wasn't home, disgusting water residue on the floor, and I don't use the garbage disposal ever in my sink. They never ever attempted to notify me of any charges AFTER they saw that I paid my rent. They have my number and email and never formally notified me. They also covered their office doors/windows and locked it.
    Manager

    2/15/2021

    The Vantage Apartments
    Thank you for taking the time to provide us with your feedback. We are saddened to hear you've had a bad experience; our intentions are to always exceed the expectations for everyone who walks through our doors. I would like to use this unfortunate situation as an opportunity for us to learn how we do better. If you are willing, I would love to speak with you in more detail about your experience.Ā Please contact me directly at 2166665895.

    Review 241 out of 403

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    The Vantage Apartments

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