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Fieldstone

4451 Love Lane

Beavercreek, OH 45430

 
 
 
 
 
 

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Prospective Resident 2019 Not Recommended
Reviewed 06/24/2019
I called to schedule a visit and gave all my information over the phone including what I'm looking for and when I need it. I was told apartments are available and I could see one. when I arrived I was rudely greeted and told to have a seat and wait for someone to be available. The manager is obnoxious, loud, and very hyper. I could not make sense of what she was saying and the disappointment just kept getting worse. I was then told no apartments are available and I cant see anything wow! she then acted like a sleazy used car salesman trying to take my money to hold a place several months from now when I stated on the phone I needed something asap. This place needs to train employs how to talk to people and be more professional.
Fieldstone Manager06/25/2019

Hello. I am sorry you were disappointed with us. When we chatted on the phone, we said we had nothing to show - we have not had any vacancies in months - but you were welcome to come and see our clubhouse, fitness center and our pool. I'm very sorry if that was not made clear to you. When you arrived, I was busy with maintenance and contractors. But you were greeted, and I asked you have a seat in the clubhouse for a few moments while I finished up. Then when I explained there were no apartments, I could see your disappointment and you expressed you were told we had apartments to show/rent only to find out we did not. I could see you were frustrated by the miscommunication, and for that I apologize. We are on a paid wait list for apartments, and we're taking a $50 application fee and a $99 holding fee for people who seriously want to rent with us. As soon as an apartment goes on notice we call the folks on our wait list and we pre-lease the upcoming apartments in a heartbeat. That's how we've stayed fully leased since February. At this writing, we have nothing available until August at the earliest. And that's why there is no availability showing on our website. There have been many times when people have changed their plans and decided to move later to wait for one of our apartments. That's why you were offered the opportunity to get on the list. Again, our apologies for the miscommunication!

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