Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.5
Office Staff	4.3
Maintenance	4.6
Neighborhood	4.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.5/5
SatisFacts™ Maintenance	4.9/5
SatisFacts™ Renewal Survey	4/5

Review Count

Number of reviews in the past 365 days	35

Manager's Review Engagement

Percentage of reviews responded to	74.29%

Manager's Review Reply Time

Average time to respond to reviews	25.09 days

Ratings & Reviews (42 Reviews)

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Echelon Apartments Manager

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Verified Resident 749935 • 2020 Recommended

Updated 05/28/2020

Reviewed 03/05/2020

Satisfying and fulfilling! Beautiful apartment, great location at a fair price.Very happy with promptness and courteous work order completion. The office staff is always cordial and never make me feel foolish for calling.

Echelon Apartments Manager10/10/2020

We're really glad to hear that our team members have done such a great job of meeting your expectations! Going above and beyond for residents is our No. 1 priority, so we're glad you moved here, too. Please know that we're always here to assist with whatever you may need.

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Verified Resident 773209 • 2018 - 2020 Recommended

Updated 05/28/2020

Reviewed 05/28/2020

We continue to be happy living here. Everything is always clean. Our apt. Is on the 1st floor in the courtyard and near the front entry. We really like the grill stations and I use them frequently. We have also used the common area for family… See More

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Verified Resident 773208 • 2018 - 2020 Recommended

Updated 05/28/2020

Reviewed 05/28/2020

Great staff and great community, really you won't find a better staff than here at Echelon. Corporate needs to recognize the issues they cause for their own staff and residents as none of us in the community are happy with the way PLK handled the COVID-19… See More

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Verified Resident 771601 • 2020 Recommended

Updated 05/23/2020

Reviewed 05/23/2020

Amber Morris has been awesome. COVID19 made the move in process different but she made it work. She has gone out of her way to make sure all my questions are answered and safely. She knows the property well and made my move in easy.

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Verified Resident 758660 • 2019 - 2020 Not Recommended

Updated 04/09/2020

Reviewed 04/09/2020

This community is run like a Section 8 property with the inspections and the Apartment Manager having the maintenance staff spying on residents and giving there opinion. I do not feel safe living here. See More

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Verified Resident 755566 • 2018 - 2020 Not Recommended

Updated 03/26/2020

Reviewed 03/26/2020

Was excited to move into a brand new community in a great location but ultimately disappointed in the inability to find a manager that stays longer than a couple of months, the apartment has not been maintained to the standard that it should be, leasing violations… See More

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Verified Resident 742485 • 2018 - 2020 Recommended

Updated 02/06/2020

Reviewed 02/06/2020

I love my apartment and deck. Only complaint is that I think the dogs should only be allowed in one elevator and not go through the front lobby door. Always so much dog hair. Looks bad! I was embarrassed having company over during the holidays. I… See More

Echelon Apartments Manager10/10/2020

Thank you for your five-star review, especially your suggestions for improvement. We want everyone to be able to enjoy attractive, well-maintained facilities, so we'll take your comments into consideration; in the meantime, we'll work to increase our cleaning efforts in our common areas. If you have any further information to share, please contact our leasing office.

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Nicole Jackson-Haag • Resident • 2020 Recommended

Updated 01/31/2020

Reviewed 01/31/2020

I love it here at Echelon. The staff here is wonderful Audrey and Brad has taken care of me from the start . I appreciate them so much. The grounds are well taken of. It is very dog friendly. I love activities they have for residents.… See More

Echelon Apartments Manager05/05/2020

Hi Nicole, we sincerely appreciate you taking the time to offer such glowing praise of Audrey and Brad's customer service skills as well as our well-maintained grounds, desirable social events, and competitive pricing. You can certainly rest easy knowing we'll always be here to serve you - your satisfaction is our priority!

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Baer28 • Resident • 2020 Recommended

Updated 01/31/2020

Reviewed 01/31/2020

The staff and upkeep has kept me renewing my lease. I h I have been here from the very beginning and has been a very enjoyable place to live. It's a true community, extremely dog friendly, very quiet for the most part and the other residents… See More

Echelon Apartments Manager05/05/2020

Wow, we're thrilled to hear that our hard work has paid off so handsomely for you! Our team excels at making residents feel comfortable because they're passionate about the work they do and always looking for ways to improve their service. It's an honor to provide you with such a phenomenal home; we look forward to having you here for many more years to come.

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Verified Resident 657807 • 2019 - 2020 Recommended

Updated 01/31/2020

Reviewed 06/27/2019

Not only are the staff members amazing and helpful but the neighbors are incredible too! The staff especially go out of their way to help you, they even know my dogs name! I feel comfortable going to them at any time and it's a wonderful place… See More

Echelon Apartments Manager02/02/2019

We're so happy to hear that our community has been such a wonderful home for you! Our team members take a lot of pride in their work, and your encouragement is honestly the best reward we could receive. Thank you so much for sharing! We hope we can provide a lovely living environment to you for many more years to come.

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Verified Resident 740657 • 2018 - 2020 Not Recommended

Updated 01/30/2020

Reviewed 01/30/2020

The facilities are great and clean and maintained. The pool is just a wading pool. The leasing agent is a snake and lies, but the site managers have been good. The noise from the North side is awful around 4 am and at 1 am from… See More

Echelon Apartments Manager04/04/2020

We're sorry to hear you feel this way about a member of our leasing team. We want to provide the best possible service you can find, so I want to address any concerns you may have about this matter as well as noise levels here as soon as possible. At your earliest convenience, please call me directly at 513-497-7103. Thank you in advance.

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Verified Resident 737190 • 2019 - 2020 Recommended

Updated 01/18/2020

Reviewed 01/18/2020

The apartment complex is very nice and clean, the people are very easy to talk to. It's easy to get along with your neighbors and very easy to make new friends, it's a pet friendly if you have a pet. I'm very happy with the place… See More

Echelon Apartments Manager21/21/2020

We're delighted to hear that your experiences here have been so satisfying so far! Our team takes great pride in their ability to provide the best possible living environment for our residents, so please know we're always here to help if you have questions or concerns, no matter how big or small.

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Verified Resident 736729 • 2019 - 2020 Recommended

Updated 01/16/2020

Reviewed 01/16/2020

I have been living here for a week and it's a really nice place to love so far. I love the security of the building. The apartment is beautiful and has a new smell to it still. The courtyard view apartments feel like resort living.

Echelon Apartments Manager21/21/2020

Thank you so much for reviewing our community as a new resident! We aim to offer an exceptional combination of services and amenities that allow people from all walks of life to enjoy their ideal version of home. With that said, it's wonderful to know that we're succeeding at meeting all of your expectations.

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Verified Resident 721841 • 2019 Recommended

Updated 11/28/2019

Reviewed 11/28/2019

You get what you pay for. Their facility is extremely nice. There is never a time you can't reach an employee/rep. You'll live among decent people. The floor layouts are unique and everything is up to date. It's worth giving it a shot.

Echelon Apartments Manager03/03/2019

Wow, thank you so much for your spectacular five-star review of our community and service! We are passionate about providing first-rate living experiences to everyone here, and it's great to know what we've succeeded at meeting all of your expectations. Please know we're always just a short walk or call away if you ever need anything.

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Resident • 2018 - 2019 Not Recommended

Updated 11/14/2019

Reviewed 11/14/2019

dont be fooled by the ascetics. your neighbors and their guests will be loud at all hours everyday of the week as it is poorly built and you can hear every single noise from a foot step to toilet flush, folks leave their panties in the… See More

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Verified Resident 715677 • 2019 Recommended

Updated 11/09/2019

Reviewed 11/09/2019

I just moved in and so far the community is amazing. The office staff is amazing and helpful with anything that I need with my move-in. My neighbors are friendly. It's a quiet area and feels like home, not to mention close to anything shopping you… See More

Echelon Apartments Manager12/12/2019

Welcome to your new home! It's a pleasure to see that you're enjoying everything our community has to offer. Our peaceful, friendly atmosphere, easy accessibility, and top-notch service help us stand apart from other communities in the area and we take pride in our ability to give you the fantastic living experience you deserve.

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Verified Resident 703248 • 2019 Recommended

Updated 10/05/2019

Reviewed 10/05/2019

The best experience ever. Audrey was amazing and was extremely helpful. She made everything easy. The pool is awesome! Apartment was like it was brand new very clean and all appliances were in great condition See More

Echelon Apartments Manager08/08/2019

Wow, we're absolutely thrilled to know that Audrey has left such a great impression on you! We're really proud of all our exceptional team members because they genuinely enjoy going the extra mile for our residents. Please continue to take advantage of all of the amazing things your new home has to offer, and let us know if we can be of any further assistance.

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Verified Resident 702638 • 2019 Recommended

Updated 10/03/2019

Reviewed 10/03/2019

It's been great. Everyone is really friendly and the entire community is well kept. The appliances and amenities are great and I love the design and layout of my new apartment. I'm excited to use the pool next summer.

Echelon Apartments Manager08/08/2019

We really appreciate your lovely words of encouragement for our welcoming atmosphere and well-appointed homes! Resident satisfaction is the goal of everything we do, so it's awesome to learn how satisfied you are with your living experience! Thank you for the great review.

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Verified Resident 702564 • 2019 Recommended

Updated 10/03/2019

Reviewed 10/03/2019

Great one so far. Happy me and my girlfriend chose this location. We love the location. It offers so many different things and great business all around, that make it such a convenience for us. Couldn't ask for a better apt community.

Echelon Apartments Manager08/08/2019

Thank you so much for your lovely five-star review of our community! It's been an absolute pleasure to welcome you and your girlfriend into your new home, and it's great to know that our efforts haven't gone unnoticed or unappreciated. Please don't hesitate to let us know if there's anything you need further assistance with as you continue settling in.

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Verified Resident 700081 • 2019 Recommended

Updated 09/26/2019

Reviewed 09/26/2019

The building is beautiful and well kept! Staff is very friendly and attentive, pets are welcome. The whole building is very clean and a great place to call home. I am very excited to become a member of this community

Echelon Apartments Manager01/01/2019

We loved reading your enthusiasm about your new home with us. Our team aims to provide a lovely environment, superb amenities, and exceptional service, and your acknowledgment means our efforts are fruitful. Have a wonderful day!

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Verified Resident 690773 • 2019 Recommended

Updated 09/06/2019

Reviewed 09/06/2019

i explained it on the previous page. Physically beautiful but the service needs a lot of help, no one seems to value the residents. No one answers the phone, returns e-mails or offers any customer service to assist with the moving process.

Echelon Apartments Manager10/10/2019

We sincerely appreciate your honest feedback. Our team works hard to maintain both a picturesque environment and consistently superior service. With that said, we're sorry to learn that our communication and customer service overall have not quite lived up to your expectations. Rest assured that we're committed to addressing any lingering concerns so you can get back to enjoying the exceptional home you deserve. At your earliest convenience, please give me a call at 513-497-7103 so I can help. Thank you.

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Verified Resident 676960 • 2019 Recommended

Updated 08/10/2019

Reviewed 08/10/2019

It has been excellent the best I have ever had at an apartment. I love it here. It feels like home I would highly recommend moving here. I am impressed with cleanliness beauty and staff helpfulness. Love it here! See More

Echelon Apartments Manager17/17/2019

Wow, we're absolutely thrilled to read your review! Our residents are like family to us, so naturally we want to make every effort to keep them happy. Thank you so much for offering your encouragement of all our hard work! It's an absolute pleasure to count you among our satisfied community members.

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Verified Resident 676103 • 2019 Recommended

Updated 08/08/2019

Reviewed 08/08/2019

This community is a dream! Super new, clean, friendly, fast response, and it's near so many restaurants and stores. Price is amazing too. The entry is key fob only so you have that extra security. They also allow in-unit washer/dryer, and are pet friendly. Everyone on… See More

Echelon Apartments Manager13/13/2019

It's great to know how much you appreciate our community and services! We're dedicated to providing superior value and quality unlike anything you could find elsewhere, and your wonderful feedback really validates all of our efforts. Thank you so much for letting us know what a great job we're doing.

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Verified Resident 672296 • 2019 Recommended

Updated 08/01/2019

Reviewed 08/01/2019

It is super great and all the staff are super friendly. The only drawbacks are after 5 the pool doesn't get much sun and there isn't a hot tub! Otherwise the coffee machine is bomb! In future plans they could also expand the gym.

Echelon Apartments Manager06/06/2019

Thank you for sharing both your praise and suggestions for improvement -- resident feedback means a lot to us because it helps us ensure that we're providing the best possible living experience we can. That said, we'd love to speak to you directly about possible enhancements to our pool area and fitness center. Just visit our leasing office or give us a call when you have a moment. We look forward to hearing from you!

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Resident • 2019 Recommended

Updated 08/01/2019

Reviewed 08/01/2019

I have lived over the course of my undergraduate and graduate level education, a total of 6 different apartment building/communities. Echelon is by far my favorite. My apartment was brand new and the kitchen has SO much storage! The light blue walls allow so much flexibility… See More

Echelon Apartments Manager06/06/2019

We couldn't be happier to learn that Echelon is your top choice for an apartment community! Our well-appointed homes, peaceful atmosphere, superior service, and luxurious amenities definitely help us stand apart, and we're so glad that you've been thoroughly enjoying yourself. Thank you so much for your enthusiastic recommendation as a loyal resident.

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Echelon Apartments

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Ratings & Reviews (42 Reviews)

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

2 Bedrooms, 2 Bathrooms

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