Number of reviews in the past 365 days | 26 |
Percentage of reviews responded to | 96.15% |
Average time to respond to reviews | 60.54 days |
Contact Property
Echelon Apartments
4345 Glen Este-Withamsville Rd
Cincinnati, OH 45245
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 26 |
Percentage of reviews responded to | 96.15% |
Average time to respond to reviews | 60.54 days |
Hello, we are so happy to read such a great review about Echelon! Thanks for the recommendation, and have an amazing day!
Hi, thank you so much for your positive comments about Echelon! Feel free to reach out to us if you need anything. Have a wonderful day!
Hi, thank you so much for your positive comments about Echelon! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything and have a wonderful day.
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything and have a wonderful day.
Hi Verified Resident 838173, thank you so much for your positive comments about Echelon! We are always more than happy to assist you if anything else comes up. Take care!
Hi, we really appreciate your feedback! Thank you, and have a fantastic day!
Hi, we're glad you have such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hello, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know! Take care.
Thank you for letting our staff know how we did! Take care!
Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything and have a wonderful day.
We're happy you found our staff to be so supportive during your leasing experience here at Echelon. If you have any further needs or questions, please don't hesitate to reach out!
It is clear that your expectations have not been met and we are disappointed to hear of your dissatisfaction. We are sorry to hear that you feel that our hardworking team left you feeling less than special, as it is a rarity to receive this kind of feedback. While we know that we can't please everyone, we do our best to provide a welcoming and comfortable home experience for all, and in many cases we do hit the mark, as other reviews have indicated. We'd love to discuss your recommendations for viable solutions to the concerns that you raise and are open to suggestions. Please contact us directly at 513.551.5157 or via email at [email protected]
Thank you for this wonderful review of our staff and community!
Your wonderful feedback and rating mean a lot to us. It is great to hear you really love our community! Feel free to reach out to us if you need anything!
We're sorry to hear that you feel this way and invite you to speak with our Regional Manager, Sarah, as it seems that you are unsatisfied with communication up to this point. Please feel free to reach out at 513.561.5080.
We're happy to hear you have found our staff to be so helpful and that you are loving your home! Feel free to reach out to us if you need anything. Have a wonderful day.
Hello, thank you for your kind review and recommendation; we are happy to pass along your comments to Audrey and the team here at Echelon!
We are pleased to hear you are happy with your new home! Feel free to reach out to us if you need anything. Have a wonderful day.
Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
We are glad you are happy! Feel free to reach out to us if you need anything. Have a wonderful day.
We really appreciate all of your feedback. If you would like to further discuss your concerns, please give us a call. We're always happy to help!
Thank you for recognizing Amber's outstanding service! Please let us know if there is anything else we can do for you; we are more than happy to help!
We are sorry that you feel this way and are genuinely concerned. This is not the common feedback that we receive and we are eager to speak with you to improve. Please reach out to our Regional Manager, Sarah, at 513. 497.7103, at your earliest convenience.
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Contact Property
Echelon Apartments
4345 Glen Este-Withamsville Rd
Cincinnati, OH 45245