| Number of reviews in the past 365 days | 26 |
| Percentage of reviews responded to | 96.15% |
| Average time to respond to reviews | 60.54 days |
Echelon Apartments
4345 Glen Este-Withamsville Rd, Cincinnati, OH 45245
4345 Glen Este-Withamsville Rd, Cincinnati, OH 45245
Floor Plans
- $969+
- $1,355+
Contact Property
Echelon Apartments
4345 Glen Este-Withamsville Rd
Cincinnati, OH 45245
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (63 Reviews)
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Verified Resident • vrp • 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/25/2021
Love every bit of it. Would definitely recommend to friends and family. Couldn't wait to move in. Everyone has been very lovely and accommodating with my move. Please continue the excellent customer service See More
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Echelon Apartments Manager
02/26/2021
Hello, we are so happy to read such a great review about Echelon! Thanks for the recommendation, and have an amazing day!
Verified Resident • vrp • 2020 - 2021
Updated Review
Rating Breakdown
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Office Staff
01/28/2021
I have enjoyed living here. The building is nice and well-cleaned. The staff is quick to respond to messages and always very nice and welcoming. I am very glad I chose Echelon and recommend it to anyone looking for a place in this area! See More
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Echelon Apartments Manager
02/02/2021
Hi, thank you so much for your positive comments about Echelon! Feel free to reach out to us if you need anything. Have a wonderful day!
Previous Review· 09/10/2020
Verified Resident • vrp • 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/19/2021
Beautiful apartment and affordable! I would recommend this place to anyone who wants to live in a peaceful community that has everything they've dreamed of in a apartment. I love how i can walk into my apartment lobby and it feels like I'm in a hotel!… See More
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Echelon Apartments Manager
01/21/2021
Hi, thank you so much for your positive comments about Echelon! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
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Office Staff
12/31/2020
I love living in this community! My older daughter also lives here in another unit. This by far is the best place on the Eastside of Cincinnati. Everything you need nearby and in the building. I would recommend this community to everyone! See More
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Echelon Apartments Manager
01/04/2021
Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything and have a wonderful day.
Verified Resident 740657 • vrp • 2019 - 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/10/2020
The contract is needlessly punitive, for example, you will have to pay 3 times your rent to move out unless you move out when the contract expires (breaking the contract equals paying thrice the rent). Once you move into a space, they will only let you… See More
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Echelon Apartments Manager
12/16/2020
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything and have a wonderful day.
Lauren_C789 • Former Resident • 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/01/2020
Majority of these reviews are fake or purchased. Plk does not care about residents or their complaints about the manager of the complex as clearly there are many complaints against her and yet here she still is. Im very much looking forward to seeing them in… See More
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Verified Resident 838173 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/31/2020
Echelon is a great location. The staff is attentive and wonderful to work with. There seems to be very few problems and frankly I think the apartments speak for themselves. Of course there are always things that could be better, but overall it is a good,… See More
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Echelon Apartments Manager
11/02/2020
Hi Verified Resident 838173, thank you so much for your positive comments about Echelon! We are always more than happy to assist you if anything else comes up. Take care!
Verified Resident 835352 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/22/2020
I've only been here a month but so far I love it! The building and grounds are kept clean, management responds quickly to issues and are always friendly and professional. The maintenance team is friendly, professional and efficient! The location and amenities are also a big… See More
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Echelon Apartments Manager
10/29/2020
Hi, we really appreciate your feedback! Thank you, and have a fantastic day!
Verified Resident 835351 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
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Office Staff
10/22/2020
So impressed with everything at Echelon. The front office staff is incredible and welcoming, the maintenance is professional and prompt. , the amenities are awesome! We are so happy here! Thanks for everything. See More
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Echelon Apartments Manager
10/29/2020
Hi, we're glad you have such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Verified Resident 823818 • vrp • 2020
Rating Breakdown
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Maintenance
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Office Staff
09/26/2020
Beautiful place and a very easy move in process. Everything was ready when I arrived and easy to navigate. One thing I wish happened during move in was an explanation of the amenities including operating hours and access. However the staff and all the residents I… See More
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Echelon Apartments Manager
09/28/2020
Hello, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know! Take care.
Verified Resident 809465 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/30/2020
The staff at Echelon in Eastgate are very informative and welcoming. They will help you with the process from application to moving in. The area has great access to activities in downtown Cincinnati and other areas. See More
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Echelon Apartments Manager
09/09/2020
Thank you for letting our staff know how we did! Take care!
Verified Resident 808588 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
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Office Staff
08/27/2020
Although my lease has just begun, I have to say as I was looking for a new place and moving in everything was handled professionally. I love the community look everything is so clean and nice. Amber the property manager is very pleasant and so helpful.… See More
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Echelon Apartments Manager
09/09/2020
Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything and have a wonderful day.
Verified Resident 806072 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/20/2020
Management was extremely helpful throughout the entire process. I moved from out of town and had several questions because I was able to physically be there and they were nothing but helpful and got back to me with answers very fast! See More
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Echelon Apartments Manager
10/05/2020
We're happy you found our staff to be so supportive during your leasing experience here at Echelon. If you have any further needs or questions, please don't hesitate to reach out!
Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/28/2020
Echelon Apartments is far from being luxury outside of the façade they present to new tenants. While applying and touring, staff is eager to greet you with a smile and the apartments, upon first glance, are great steals for their prices. However, the staff and management… See More
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Echelon Apartments Manager
08/11/2020
It is clear that your expectations have not been met and we are disappointed to hear of your dissatisfaction. We are sorry to hear that you feel that our hardworking team left you feeling less than special, as it is a rarity to receive this kind of feedback. While we know that we can't please everyone, we do our best to provide a welcoming and comfortable home experience for all, and in many cases we do hit the mark, as other reviews have indicated. We'd love to discuss your recommendations for viable solutions to the concerns that you raise and are open to suggestions. Please contact us directly at 513.551.5157 or via email at [email protected]
Verified Resident 789860 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2020
Management seems extremely friendly and attentive. Building is well kept, feels safe and is extremely quiet In comparison to other departments despite reviews. The amenities are awesome from coffee to pool fire pit and two grills in the gorgeous courtyard. See More
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Echelon Apartments Manager
10/05/2020
Thank you for this wonderful review of our staff and community!
Verified Resident 787101 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/04/2020
Everyone is so extremely friendly! I moved 640 miles away so I wanted a true home like feeling with who I was surrounded by, and this gave me that exact feeling. The apartment managers are extremely nice and caring. They know everyone by names and even… See More
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Echelon Apartments Manager
10/05/2020
Your wonderful feedback and rating mean a lot to us. It is great to hear you really love our community! Feel free to reach out to us if you need anything!
JasonSaggar • Former Resident • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/02/2020
Absolutely Terrible!! Rude Property Manager!! Overpriced! Do not choose to live with these deceitful people. I was completely falsely charged over $230 and when I attempted to talk to the "property manager", she was completely rude to me and actually hung up the phone on me.… See More
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Echelon Apartments Manager
08/11/2020
We're sorry to hear that you feel this way and invite you to speak with our Regional Manager, Sarah, as it seems that you are unsatisfied with communication up to this point. Please feel free to reach out at 513.561.5080.
Verified Resident 782080 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/20/2020
It is nice! We love everything about it! The neighbors are super nice and the staff is really accommodating. We absolutely love the kitchen and the space in general and our experience here has been nothing but positive. See More
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Echelon Apartments Manager
10/05/2020
We're happy to hear you have found our staff to be so helpful and that you are loving your home! Feel free to reach out to us if you need anything. Have a wonderful day.
Former Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/19/2020
I have a lived in a lot of apartments and nothing even comes close to Echelon. Audrey has been absolutely amazing and is always welcoming everyone into the office with a smile. My dog even knows he gets a treat every time we are down in… See More
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Echelon Apartments Manager
10/05/2020
Hello, thank you for your kind review and recommendation; we are happy to pass along your comments to Audrey and the team here at Echelon!
Verified Resident 781397 • vrp • 2020
Rating Breakdown
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Maintenance
Neighborhood
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Grounds
Office Staff
06/18/2020
Everyone here staff and residents are very friendly. Moving things in was so much easier then I thought it was going to be. I have the smaller one bedroom and it is amazing. Just right amount of space for one person. See More
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Echelon Apartments Manager
10/05/2020
We are pleased to hear you are happy with your new home! Feel free to reach out to us if you need anything. Have a wonderful day.
Verified Resident 749935 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/28/2020
Satisfying and fulfilling! Beautiful apartment, great location at a fair price.Very happy with promptness and courteous work order completion. The office staff is always cordial and never make me feel foolish for calling. See More
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Echelon Apartments Manager
10/05/2020
Your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Verified Resident 773209 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/28/2020
We continue to be happy living here. Everything is always clean. Our apt. Is on the 1st floor in the courtyard and near the front entry. We really like the grill stations and I use them frequently. We have also used the common area for family… See More
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Echelon Apartments Manager
10/05/2020
We are glad you are happy! Feel free to reach out to us if you need anything. Have a wonderful day.
Verified Resident 773208 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/28/2020
Great staff and great community, really you won't find a better staff than here at Echelon. Corporate needs to recognize the issues they cause for their own staff and residents as none of us in the community are happy with the way PLK handled the COVID-19… See More
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Echelon Apartments Manager
10/05/2020
We really appreciate all of your feedback. If you would like to further discuss your concerns, please give us a call. We're always happy to help!
Verified Resident 771601 • vrp • 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/23/2020
Amber Morris has been awesome. COVID19 made the move in process different but she made it work. She has gone out of her way to make sure all my questions are answered and safely. She knows the property well and made my move in easy. See More
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Echelon Apartments Manager
10/05/2020
Thank you for recognizing Amber's outstanding service! Please let us know if there is anything else we can do for you; we are more than happy to help!
Verified Resident 758660 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/09/2020
This community is run like a Section 8 property with the inspections and the Apartment Manager having the maintenance staff spying on residents and giving there opinion. I do not feel safe living here. See More
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Echelon Apartments Manager
08/26/2020
We are sorry that you feel this way and are genuinely concerned. This is not the common feedback that we receive and we are eager to speak with you to improve. Please reach out to our Regional Manager, Sarah, at 513. 497.7103, at your earliest convenience.
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Floor Plans & Pricing
1 Bedrooms, 1 Bathroom
- PricePrice
$969
- SQ. FT.
662
- AvailableAvail.
N/A
- Model
Pike
View Floor Plan
- PricePrice
$1,189
- SQ. FT.
747
- AvailableAvail.
1 Units
- Model
Pinnacle
View Floor Plan
2 Bedrooms, 2 Bathrooms
- PricePrice
$1,355
- SQ. FT.
1,031
- AvailableAvail.
1 Units
- Model
Apex
View Floor Plan
- PricePrice
$1,605 - $1,625
- SQ. FT.
1,274
- AvailableAvail.
4 Units
- Model
Summit
View Floor Plan
Disclaimer: Special, prices and availabilities subject to change.
Leasing:
Office Hours
- Sunday: Closed
- Monday - Friday: 10:00 AM - 06:00 PM
- Saturday: 10:00 AM - 04:00 PM
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Frequently Asked
What are noise levels like at Echelon Apartments?
The community is rated 4.1/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.1/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Echelon Apartments?
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.
How safe is Echelon Apartments?
The community is rated 4/5 stars, which is considered being very safe on average.
The community is rated 4/5 stars, which is considered being very safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 96.15% of their community reviews in the past year.
Managers have responded to 96.15% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 60.54 days to their community reviews in the past year.
Managers have replied within 60.54 days to their community reviews in the past year.
Who manages Echelon Apartments?
PLK Communities
PLK Communities
What is the pet policy at Echelon Apartments?
No pet policy available
No pet policy available
What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths
1 Bed, 1 Bath and 2 Beds, 2 Baths
Echelon Apartments Gallery
Floor Plans
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Echelon Apartments is a 662 - 1,274 sqft apartment in Cincinnati in zip code 45245. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $969 - $1,625. Nearby cities include Norwood, Dayton, Bellevue, Mount Airy, and Lakeside. 45103, 45255, 45244, 45102, and 45103 are nearby zip codes.
