Mills Run Apartments

Mills Run Apartments

(112 Reviews)
11755 Norbourne Drive, Cincinnati, OH 45240
$1,053 - $1,188/mo

Floor Plans & Pricing

1 Bedroom

1 Bedroom 1 Bath

1 Bed, 1 Bath | 673 sq. ft.

$1,156 - $1,188

5 Available Units

1 Bedroom 1 Bath

1 Bed, 1 Bath | 551 sq. ft.

$1,056

1 Available Unit

2 Bedrooms

2 Bedroom 2 Bath

2 Beds, 2 Baths | 975 sq. ft.

$1,139 - $1,161

2 Available Units

2 Bedroom 1 Bath

2 Beds, 1 Bath | 833 sq. ft.

$1,053

2 Available Units

2 Bedroom 2 Bath

2 Beds, 2 Baths | 975 sq. ft.

$1,109

1 Available Unit

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D

Noise

3.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

3.0

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

A+

Average time to respond to reviews

0 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(112)

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
  • Original Date
Avatar

anonymous

Resident 2019 - 2021

7/15/2021

Worst place ever. No maintenance they just let things fall apart and don't answer calls or answer the door to the office. Stuff still not fixed since I moved in almost 2 years ago. Lie straight to your face about everything. Make up bs feesSee More >
Manager

7/15/2021

Mills Run Apartments
Hello, We appreciate you taking the time to share your experience. Our entire staff here from management to maintenance works hard to ensure our pristine community grounds and amenities remain in top-notch condition while ensuring residents have the highest living experience possible. We would love the opportunity to review these charges in greater detail and take the appropriate steps to find a solution. At your earliest convenience, please contact us directly or stop by our office in person. We look forward to speaking with you.
Avatar

anonymous

Resident 2019

12/9/2019

I have road kill in my apartment I've had to run out my home barefoot twice because there are mice in my home and other animals coming through the vents maintenance lies to me and told me it was a piece of hair and saidSee More >

Updated Review

Avatar

anonymous

Resident 2019

8/1/2019

I currently live here now and I more than convinced they do not care about your safety. The main door to the building do not even lock and they always say we are working on that or I'll send this up to the management. ISee More >
Avatar

Verified Resident 530837

VRP 2016 - 2019

5/25/2019

Safe and at times clean. Quiet and at times since moving to new residence. convenient to all areas surrounding forest park. School district sucks but overall not bad area . Great area to grocery shop and compare and save .

Manager

5/28/2019

Mills Run Apartments
Greetings, thank you for taking the time to leave your review. We are glad that your overall experience is positive! We did hire new landscapers this year, in hopes to improve the grounds. Please let us know if there is anything that we can do for you in the future.
Avatar

Verified Resident 644612

VRP 2011 - 2019

5/25/2019

When I first moved into the community it was based off of the recommendation of a friend. The community was well kept and I felt safe. Now the common door doesn't even lock and anyone can enter. My husband and I were sleep and heardSee More >
Manager

5/28/2019

Mills Run Apartments
Greetings, thank you for taking the time to leave your review. We are sorry that you feel the community has not changed for the better. The common doors are something that we are currently working on building by building, when we get to your building you will be notified, as you will be issued new keys. Concerning the gun shots - this has not been reported to the office, if you would kindly call in and give us more information on this, like the day/time, so that we may follow-up with the police, it would be appreciated. Thank you.
Avatar

Verified Resident 643127

VRP 2018 - 2019

5/21/2019

I have had an overall positive experience living in Mills Run Apartments. The staff is very friendly and helpful and anytime I have a service issue (not very often) it is take care of within the next 1-3 days. The community could be improved, butSee More >
Manager

5/21/2019

Mills Run Apartments
Greetings, thank you for your review, we appreciate your time. We're glad to hear that maintenance is overall satisfactory for you, and that the office team has met your needs thus far. Should you need anything in the future please contact the office so that we can be of assistance. We hope to continue making improvements and for you to continue to enjoy your home.
Avatar

Verified Resident 640435

VRP 2019

5/14/2019

I personally have not had any experiances with other people that live there yet. Except for walking into and out of the building. There are some of our neighbors that will play music on their speakers, but not too late. And the maintenance crew needsSee More >
Manager

5/21/2019

Mills Run Apartments
Greetings, thank you for taking the time to leave your review with Mills Run. We really appreciate your time. We are continuously seeking ways to improve as we grow as a community, and any input regarding maintenance would much appreciated. If you have anything specific that you would like to pass forward, please email: [email protected] We would appreciate it!
Avatar

Verified Resident 640411

VRP 2019

5/14/2019

Leasing staff was kind, but the apartment was frankly a disaster. I moved here from South Dakota, while I wasn't able to see the apartment ahead of time, I trusted that the updated photos and resources given to me were sufficient. I did what ISee More >
Manager

5/14/2019

Mills Run Apartments
Greetings - thank you for taking the time to leave your review. We wish you the best of luck moving forward and in your next home.
Avatar

Verified Resident 638959

VRP 2019

5/11/2019

I haven't lived here long enough yet, but so far I'm a little underwhelmed by the price. The landscaping needs updating, multiple things were wrong at move in due to quick turnover and there is often gathering of people, drinking and smoking right outside theSee More >
Manager

5/11/2019

Mills Run Apartments
Greetings, thank you for taking the time to leave your review, we do appreciate it! Our landscapers are new to this property, so we are currently working out what type of things we'd like to improve with them. We're glad that you like the apartment itself overall, but we would love a chance to address the entrance of your building. Could you please give the office a call when you have a moment - or e-mail: [email protected] so that we can address this for you? Thanks so much for the review, we hope to take your rating from a 3 to a 5!
Avatar

Verified Resident 632024

VRP 2019

4/27/2019

I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have noSee More >
Manager

4/29/2019

Mills Run Apartments
Thank you for your review, we apologize that you did not want to leave one. We have not had an issue with reviews being prompted before through Apartment Ratings, so please let us know if this occurred so that we can speak with them about this. Thank you!
Avatar

Verified Resident 625269

VRP 2016 - 2019

4/9/2019

At this complex the goals are always to accommodate the renters, with improvements of the grounds. Safety is a priority with management. Security is a concern also. It's quiet and peaceful.Would like to keep management consistent and stable.

Manager

4/9/2019

Mills Run Apartments
Thank you for your review of Mills Run. We appreciate you taking the time do leave this for us. We are glad to see that some of our recent improvements have been noticed. We look forward to continuing to make our improvements steadily with the new manager, and hope that we will continue to provide a great home in a great area. Please contact the office in the future if you have any questions or concerns. Thank you again!
Avatar

anonymous

Resident 2018 - 2019

3/29/2019

I have had a great year living here. I really like the fitness center and the location. It's very close to my job and close enough to downtown as well. The management changed again recently and I really like her, hope she sticks around.See More >
Manager

4/3/2019

Mills Run Apartments
Greetings, Thank you for taking the time to submit a survey with us. We are very glad to have you as a resident and we hope that we can continue to provide you with excellent service!
Avatar

Verified Resident 615746

VRP 2019

3/14/2019

Mills Run is a nicely and conviniently located apartment complex with everything you need in an apartment, number of rooms, anemnities, pool, gym, etc. The staff is very polite and friendly. Some of the most valuable characteristics for my decision to move in was theSee More >
Manager

4/3/2019

Mills Run Apartments
Greetings, Thank you so much for taking the time to leave us a review. We are glad that we are meeting your expectations and we hope to continue to do that throughout your future with us!
Avatar

Verified Resident 615650

VRP 2019

3/14/2019

The apartment is spacious and I love the layout. The huge balcony is wonderful and a huge plus. The location is alright close enough to grocery stores and a few restaurants. Easy access to the high way. However when I came in to look atSee More >
Manager

4/3/2019

Mills Run Apartments
Greetings, We are glad that you are pleased overall with your new home. We apologize for any inconveniences caused ahead of your move-in. We have done our best to prioritize your move-in and items that needed addressed, and to accommodate your schedule alongside of our maintenance schedule. We will reach out to you later this afternoon to see if there are any outstanding items, we would be happy to address anything that has been missed! Thank you for taking the time to leave your review.
Avatar

Verified Resident 614900

VRP 2019

3/12/2019

It is very soon to tell. Chauncey the maintenance man was very accommodating. Made several trips to connect my dryer. But I haven't got garage door handle after asking several times. The building hasn't been cleaned since I've been here. .

Manager

4/3/2019

Mills Run Apartments
Greetings, Thank you for taking the time to leave your review. I am unsure which home you are in, if you could please reach out to the office this week and let us know which apartment you are in so that we can repair your garage, we would be happy to do so. Additionally, we did switch cleaning companies the second week of February, as of 4/1 all buildings have now been cleaned twice. We apologize for any inconvenience caused by our switch in companies. Thanks again for your review!
Avatar

Verified Resident 611678

VRP 2018 - 2019

3/5/2019

Horrible management staff. When I first moved in, the staff was great. The new personnel made it a bad experience for me. No sense of urgency when I told them of my issues. There always seemed to be an attitude when I called about thingsSee More >
Manager

4/3/2019

Mills Run Apartments
Greetings, Thank you for taking the time to leave your review. We are sorry that we have fallen short of your expectations. A new manager was put in place in February and we hope that over the next few months you will see positive changes.
Avatar

Verified Resident 610345

VRP 2019

3/2/2019

The staff is really nice and the community is great!! ?? I love my apartment is high and very quiet then the other apartment I use to live in. The plus is the washer and dryer I never really had that it is aSee More >
Manager

4/3/2019

Mills Run Apartments
Greetings, Thank you for taking the time to leave your review. We are glad that we are meeting your expectations! Please let us know if you need any assistance in the future.
Avatar

Verified Resident 607703

VRP 2019

2/23/2019

So far.....not so good. Things in my apartment had to be fixed, cleaned and repair two days after my move-in.......Still had a slice of pizza in the oven. The indoor pool has been out of order for almost a year. the landscape of this complexSee More >
Manager

4/3/2019

Mills Run Apartments
Greetings, We are sorry to hear that we have fallen short of your expectations and your move-in experience. I am unsure which home you are in, so if you could please call the office and let us know which items still need addressed we would be happy to take care of this for you. Thank you for taking the time to leave your review.
Avatar

Verified Resident 605955

VRP 2019

2/19/2019

Need improvements in and outside the apartments. Also updated looks old. Maintenance are very poor and no fix the issues that needs work. The appliances are old. Remodeling the garage and all the exterior

Manager

4/3/2019

Mills Run Apartments
Greetings, We are sorry to hear that we have fallen short of your expectation. Our renovation that took place in 2018 replaced all cabinetry with new, new lighting, and updated flooring. Additionally, the appliances have all been purchased 2017 and newer. There was a new manager put in place in February. Since then the interior and exterior building lighting have all been replaced as well. If you feel that your home is not in standard with all of the new items mentioned above please contact the office so that we can see if there is any additional work or updating that needs performed in your home, and if so we would be happy to make that happen! Thank you for taking the time to leave your review.
Avatar

Verified Resident 601689

VRP 2018 - 2019

2/7/2019

I LOVE MY APARTMENT,JUST WANT THINGS THAT NEED BE CORRECTED,CORRECTED.I SPENP TOO MUCH RENT FOR THINGS TO GO NOT DONE.OVERALL I LIKE THE APARTMENT,THE AREA IT'S LOCATED AND SLL THE OTHER THINGS THE APARTMENT OFFERS

Manager

4/3/2019

Mills Run Apartments
Greetings, Thank you for taking the time to leave your review. I am unsure which home you are in. If you could please contact the office this week and let us know what needs to be completed in your home we would be happy to have this taken care of! Thanks again, we look forward to hearing form you.
Avatar

Verified Resident 598284

VRP 2019

1/29/2019

Very clean, maintenance comes right away if you need something fixed get spacious for one bedroom, just need to fix indoor pool and speaker entry system, office staff is very nice and andwers all your questions and fill your requests needs by the next day

Avatar

Verified Resident 589500

VRP 2018 - 2019

1/3/2019

poor service, pool was down all summer, no lights in hallway of buiilding, i requested on the day i moved in that i get screens for my windows and that was in february I moved out in december and still had not a single screenSee More >
Avatar

Verified Resident 586922

VRP 2018

12/25/2018

My experience at Mills Run has been absolutely faboulous! Morgan in the leasing office is very patient, understanding and gave me a warm and welcoming experience! Thank you Morgan and Mills Run staff for really setting the bar!

Avatar

Verified Resident 586837

VRP 2016 - 2018

12/25/2018

It really has been terrible we have yet in our almost 4 years gotten to use the indoor pool because of maintenance. We have also been through at least 5 different management groups. I would move just cannot afford right now but hopefully soon!!

Avatar

Verified Resident 586321

VRP 2018

12/23/2018

The staff cancelled two appointments to sign a lease, so we have not yet signed a lease or done a walk through. Several repairs still have not be done despite request. Over all the apartment is nice but it's hard to get things done.

Features & Amenities

Pets
  • Dogs Allowed
    Fee: $200. Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.. Pet Limit: 2
    Less Info
    More Info
  • Cats Allowed
    Fee: $200. Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.. Pet Limit: 2
    Less Info
    More Info
Other
  • Business Center
  • Clubhouse with Coffee Bar
  • Fitness Center
  • Indoor Swimming Pool
  • Pool
  • Theater Room
Show Less
Show More

Leasing

An irresistible blend of residential comfort, convenience, and quality, Mills Run is an undeniable gem among Cincinnati apartments. Our community offers spacious one- and two-bedroom apartment homes and an ideal location in the heart of the city. Just moments from the intersection of Mill Rd. and Interstate 275, Mills Run provides luxury floor plans, resort-style amenities, and quick access to anywhere in the city. Each home is pet-friendly and includes spacious walk-in closets, plush carpeting, a separate dining area, and a private entrance. Storage is effortless as floor plans offer an abundance of space, and our two-tone paint schemes add an attractive pop of color to every home. For resident customization, select apartments feature ceiling fans, steep vaulted ceilings, cozy wood burning fireplaces, wrap-around patios or balconies, and fully equipped kitchens with dishwasher, pantry, and an above range microwave. Detached garages and carports are also available upon request, and open parking is available to residents and guests. Community amenities at Mills Run are also more than inviting. We are one of the few Cincinnati, Ohio apartments offering a yoga/barre studio, and our sparkling indoor pool with spa is a definite resident favorite when paired with our brand new 24-hour fitness center. The community clubhouse is available for private party rental, and complimentary WiFi can be found in all common areas. On-site laundry facilities are accessible to each resident, and for ease of living, mail rooms are located in every building. The landscape at Mills Run is beautifully and professionally manicured, and in addition to an indoor pool, the community houses an outdoor pool with sparkling waterfall. Home to the most coveted apartments Cincinnati, OH has to offer, Mills Run is your only choice when searching for a new place to live, work, and play. To tour the community, contact a member of our award-winning sales team today!

Office Hours

  • Sunday: Closed
  • Monday - Friday: 09:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM
This community is managed by

Birge & Held Asset Management

B-
B-
Communities
61

Questions & Answers (0)

Frequently Asked

What are noise levels like at Mills Run Apartments?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Mills Run Apartments?
The community is rated 1/5 stars, signifying no satisfaction on average.
How safe is Mills Run Apartments?
The community is rated 1/5 stars, which is considered being not safe on average.
How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 0 days to their community reviews in the past year.
Who manages Mills Run Apartments?
Birge & Held Asset Management
What is the pet policy at Mills Run Apartments?
Dogs Allowed
Fee: $200
Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.
Pet Limit: 2
Cats Allowed
Fee: $200
Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.
Pet Limit: 2
What types of floor plans are available?
1 Bed, 1 Bath
2 Beds, 1 Bath
2 Beds, 2 Baths

Contact Property

Mills Run Apartments

July 2021

Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Beds

0

Baths

0

Mills Run Apartments is a 551 - 975 sq. ft. apartment in Cincinnati in zip code 45240. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,053 - $1,188. Nearby cities include Norwood, Dayton, Bellevue, Lakeside, and Mount Airy. 45240, 45014, 45251, 45231, and 45246 are nearby zips.