Review History for MauPame

Stetson Square


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MauPame

Resident ā€¢ 2015 - 2017

5/18/2017

We moved in almost three years ago, at that time the property was very nice, the mainteinance of the common areas, included the pool area was very good. When we moved in the apartment was clean and pretty new, the carpet was new and the walls newly painted. With time things changed a lot. The common areas are not well mainteined at all, it's very noisy and pretty dirty, and the price of our apartment was also increased. The garage gate was constantly broken, and the service at the reception not good at all, all the staff changed. We decided to move to a two bedroom, from the one bedroom, we had to pay a high transfer few, and the new apartment we chose was not ready in time, the day we were supposed to move in they did not even star cleaning and painting, so we had to move to another one. It was not clean, the carpet was probably new, but the walls were not newly painted. We had tiles falling from the shower wall and even if we called the mainteinance multiple times they never came. We decided to move out, and the fee we had to pay was more then two times our montly rent, really too high. I would not suggest to move to Stetson Square. It's a very nice building, but the mainteinance is terrible, and the price is too high for the apartments, for the amenitis and the services they offer.
    Manager

    5/22/2017

    Stetson Square
    Hello, and thank you for sharing your feedback with Village at Stetson Square. We sincerely apologize for the experience you have had with our community. We do apologize the original apartment home intended for your transfer was not ready. This was due to an unforeseen sprinkler line break. We truly appreciated your patience during that time, and for allowing our team to work with you and move you into another apartment of the same style. It is our community policy to only move residents into apartment homes that are move-in ready, and we do apologize if this was not your experience. Per the lease at The Village at Stetson Square, residents are required to pay a fee should they decide to break their lease before the lease-term has expired, and the lease-termination terms outlined in the lease must be adhered to in order to remain compliant with Fair Housing laws. We would like to take this opportunity to thank you for sharing your thoughts with us, as we value your feedback and will use it to improve our community. If there is anything more we can do for you, or if you have any additional questions or concerns we can help address, please, reach out to us at the office. We are available at your convenience at 513-961-2609 or stspropmgr@villagegreen.com. Thank you, Heather W., Property Manager

    Review 6 out of 38

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    Stetson Square

    March 2024

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