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Resident · 2014 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/31/2017
BEWARE: The new maintenance men came in my apartment without a 24 hour notice or not as an emergency. I was on my way to the door when he just unlocked my door and proceeded to walk in. When he saw me he was very suprised, he didn't expect me to be there. He began to tell me while stuttering "I wanted to see if something was wrong with your apartment, I'll be back later" and never returned. So people be careful because they go into people apartments when they think they aren't there. This happened to me a few times, and no one ever got inrouble. The next time it happens there WILL be a camera on, so I have proof and further action will be tooken. No privacy at all and it's very upsetting. Please when this happens, look into the situation and solve it because the new maintence men will think they can get away with it and keep doing it. I even hate to leave my house with a fear of them coming in. But I am getting a camera installed for that reason with the help of my father. Thank you.
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Rockport Apartments Manager

07/31/2017

We are sorry to hear about the experience you had, and we are eager to remedy the situation. We are aware that the maintenance technician entered your apartment without notice, but please know that this was purely an accident. We understand why you would like to have a camera set up in your apartment, and we encourage you to do so if that helps put your mind at ease. Again, we are very sorry for the misunderstanding and hope that you will rest easy knowing it was not intentional. We understand that the property manager, Donald, has already discussed the situation with you, and we can assure you that this kind of thing won't happen again. However, if you would like to discuss the matter further, you can reach the resident hotline by calling our corporate office at (561) 998-0700. Thank you for taking the time to provide your feedback. Sincerely, Rockport Apartments

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