Review History for anonymous

The Archer


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anonymous

Resident 2011 - 2014

1/30/2014

I have been living in this building for a little over three years. When I moved into the building I was lied to about many things from the leasing office on top of that the leasing office was a nightmare to deal with they never took responsibility for anything always pushed it to maintenance dept and corporate. About a year ago they started to change the staff and now the staff is completely changed out and professional and caring. The NEW building manager John Hendershot is remarkable he has changed this building for the better and actually cares for his tenants and does his best to resolve issues quickly and in a proper manner. At one point I am pretty sure John was running the entire leasing office by himself as his staff were all new and needed training on the building and procedures. Now when I come down to the leasing office I don't feel as if I am going to get yelled at or a door slammed in my face, as that has happened in the past with Rayshaun and Desmond! John's staff is fantastic and if there is a complaint against one of them he will address the issue he does not beat around the bush. I believe that having a building manager that LIVES in the building and sees what is happening around him on a day to day basis should be a requirement to be the manager in the building. National Terminal is a very large building with many different units, it is the best space for your money in downtown Cleveland, but do not lease in this building if you think there are getting any amenities ! We have a basic gym that will get the job done and that is about all the amenities you are going to get, but the walls in the apartments are solid so when you are in your unit you can not hear traffic in the hallways or above or below you unless your living in a really high traffic area in the building. I love my unit and plan on staying and renewing my lease. I cant imagine this building if john would have never came and took over. I would not be living here I was on my way out right before john came aboard. I remember when he first started he went to every apartment and introduced himself! I would recommend this building and have recommended this building to several of my friends since John and his staff have been here. John, Tina, Sal and Matt are GREAT and are always willing to help.

    Review 17 out of 97

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    The Archer

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