I don't agree with most of the reviews written here. They must be from past rental companies because I've had no issues. My apartment at the poinciana is beautiful. New granite countertops and stainless steel appliances in the kitchen, nice newer windows and light fixtures. The heat is included and other utilities are really affordable. I never hear my neighbors, so they are either entirely silent, or more likely, the walls are thick and solid. The few times I have had maintenance requests they have been handled quickly and efficiently. The neighborhood is wonderful. I run and bike a lot and have never felt unsafe. Same with parking my issues on the street. I have loved my time at the Poinciana and highly recommend it to all my friends. The price is right and the apartments are charming. I searched for a long time before deciding on this building. There are few as perfect as this one in cleveland. Another plus, you get the amenities of Lakewood without the taxes. ;t wait on signing a lease here before the secret gets out. (And no, I don't work for Windsor, nor was I paid to write this...I just really love where I live!)