The current staff are heartless, unprofessional and inconsiderate pieces of human garbage. Particularly the office manager Joe, and one of the girls in the office. My mom was in town for 2 days visiting The James because she has brain cancer and they were so rude to her and made her cry all because she called and asked to have the toilet fixed in my apartment. The girl that answered the phone badgered her, even after my mom explained she was not in good health. She also told my mom that she was going to be considered an occupant and they would raise my rent. All over a 2 day visit. When I addressed all of this with Joe, he essentially called my mom a liar, said the whole thing was just a "misunderstanding" and wouldn't apologize for the insensitive, cold-hearted piece of ----, girl's behavior. I have lived here for 7 years and I'm appalled by their callous behavior. I mean, who makes a woman with brain cancer cry, and then doesn't feel bad or apologize for it. Nothing but -------s in the leasing office right now. I sincerely hope they all get what's coming to them.