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Resident · 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/02/2017
I really wanted to enjoy living here. Unfortunately, the negatives significantly outweighed the positives. Due to space constraints, I will only present the negative aspects of living here. .There are an abundance of non-negotiable fees that are not made clear until you are signing the lease. These include: -"valet" recycling and trash ($60 per month!, see following bullet point) -common electric ( ~$15 per month, for heat/lightning in leasing office and clubhouse) -First Billing Service administrative fee ($9 per month) -various utility activation and termination fees (~$100 total) ."valet" recycling and trash allows you to set your trash just outside the door of your apartment and someone else will haul it to the dumpster for you. The longer we lived here, trash pickup days were missed increasing frequency. When we moved out, pickup was scheduled for three times per week (two for trash, one for recycling). There were many weeks where, we were lucky if they came around only once in a week to pick up trash or recycling which is unacceptable when you consider that you are paying $60 per month ($720 per year) for this service. . The apartment we were leased was not the same layout/floorplan as the demo unit we were shown (Our unit did not have an entryway closet/alcove nor a door leading directly from second bedroom to bathroom). . Upon move-in, the wood/laminate floor in our apartment was covered in a fine-dirt that required a thorough mopping to clean. Both toilets also had considerable mold build-up. . The leasing office staff, although friendly before signing lease, are completely unresponsive to residents' needs once moved in. I requested an electronic copy of our lease no fewer than four separate times and never ended up having one. . Leasing office staff will try to force you to post a prewritten online review for the complex (check out some of the stellar 5-star reviews praising Jessica, the community manager). Many of them use the same language and are obviously written by the leasing office to give their complex a falsely positive online presence and downplay the honest, but negative reviews. . AT&T is the only internet provider available with a maximum speed of 15 Mbps. Internet-only packages (without cable) include datacaps. Be prepared to spend about $90 per month to get semi-reasonable internet. . Walls and ceilings have poor sound insulation. Footsteps from floor above are clearly audible Rent at your own risk.
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