Review History for Verified Resident 874362

River House


Updated Review

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Resident 874362

Verified Resident 2020 - 2021

8/17/2021

I am disappointed with the overall experience at River House. I feel the communication is rather poor and the price for the apartment seems exceedingly high compared to the updates done to the facilities, and the frequency that the amenities are down and not usable.
    Manager

    8/17/2021

    River House
    Hi, thank you for taking the time to leave us a review. We are sorry you feel this way but hope we can better your experience here at River House. Please contact the leasing office and let us know your concerns, we are more than happy to help.
    1 Previous Review

    Previous Review

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    Resident 874362

    Verified Resident 2020 - 2021

    2/19/2021

    River house is a decent apartment complex but it is hard to justify the cost. The amenities are pretty, but limited. There are relatively frequent breakdowns of things like intercoms and gym equipment. The parking is horrible if you ever want to have guests over. The location is great though, and the staff/employees are always friendly and professional. If you really want to be in Harrison West and don't mind paying more for that, it's a god choice.
      Manager

      3/4/2021

      River House
      Hi! Thank you for taking the time to leave us a positive review. Unfortunately there was an account issue when we took over the property which caused the call boxes to stop working we do not foresee any issues moving forward! All of the gym equipment is working properly, we just have a couple of the machines closed to create space for social distancing while COVID is still a concern. We did remove the quest parking to ensure all of our residents have a parking space when they arrive at their homes later in the evenings. Please know we only did this because we were receiving numerous complaints that this was an issue. We are hoping to bring back some assigned guest parking if we feel that is what is best for our residents. I am glad you enjoy the location and the new staff!

      Review 92 out of 164

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      River House

      March 2024

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