River Oaks Apartments

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River Oaks Apartments

2299 River Oaks Drive, Columbus, OH 43228
(224 Reviews)
$1,105 - $5,193/mo

Reviews

(224)

3.1 rating

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224 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Teri_B684

Resident 2007 - 2022

12/9/2022

Wonderful place to live

I have lived in this complex for 11 years and I am very excited to tell everyone about how wonderful the new management team is here. There were many years with less than desirable management, but times have changed. This team has demonstrated the desire to maintain a safe and well kept complex. They genuinely care about their residents and want you to feel good about your home. These apartments are spacious, the complex is quiet and you are close to all the major interstates. If you looking for a great place to live, this is it! if you have read negative reviews, check the dates. This company took over last year (2021)and I have witnessed how great they are and continue to be. I am one very happy resident!!

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    Lauren_S645

    Resident 2021 - 2022

    9/6/2022

    Do not move here

    I lived here for a one year lease 21-22. There have been 3 total management companies who have run this place since I moved in. First my catalytic converter was saw off overnight in the parking lot. So basically the gate is BS and there were no cameras to help me. When i moved in, my washing machine did not work and there was a leak above my shower coming through the ceiling. My washer was “replaced” which means they went across the street and wheeled in the neighbors washer ( no one lived there) and switched it with my broken one. The shower ceiling leak was never addressed. I sent 4 requests to no avail. The second company took over and i told them about the leak showing then a video. They did eventually about a week later Come and “fix it”. A week after that, I had another leak in the same spot and part of the ceiling collapsed. Maintence came back about three days later and addresses the situation and replaced pipes that had rotted from upstairs. So the problem was never fixed the previous two times, they just added “mud” to the ceiling where the water… See More>
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      anonymous

      prospectiveVisited 2022

      8/30/2022

      River oaks

      It was a great experience, love the welcome I got, and the apartments was great & clean as well, property was clean , also was quiet & the people living here was friendly! I would highly recommend living at river oaks!

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        mary19smith99

        Resident 2021 - 2022

        1/23/2022

        The new management is so much better! I like the location and it is quiet which is nice since I work full time and fulltime college student so when I'm home I enjoy being able to relax peacefully. Price for location is doable

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          anonymous

          Resident 2021

          11/9/2021

          I can’t wait to move out of this place. The apartment is a nice size but that’s literally the only pro. Cons include needing to get things fixed regularly except no one from maintenance will come and actually fix it. Off leash dogs everywhere with owners that can not recall them. Which results also in poop everywhere with no one to pick it up. “Resident billing” costs a fortune but when signing your lease they tell you it costs next to nothing. Management doesn’t communicate and definitely don’t care if you’re happy in your home or not. I can’t move out until the summer but am already looking for my new place. Starting my countdown. Do yourself a favor and don’t even consider this place.

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            anonymous

            Resident 2021

            11/8/2021

            they dont fix anything unless you want to constantly email and request them about it, show up in person to ask for it fixed etc. When we moved in they were doing work in our yard, dug it up, made it muddy and didn't fix it until several emails, service requests, phone calls, and in person asks and 2 months later. they ignore service requests, so get ready to send multiple (like 5-7) for one issue. They will send their one handy man who will say it is fixed but it isnt. There was rotting food left in the common area fridge for several weeks that took many emails to get it removed. The staff here just doesnt seem to care. save yourself the headache and rent money. No one seems to care about the residents here. I regret moving here.

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              anonymous

              Resident 2018 - 2021

              10/14/2021

              would not recommend this community due to high costs & fees, shady practices and bad customer service. Move-in Deposit: $1200 for a 1bd/bath w/ a cat&dog; not refunded (see below). Move-out Fees: You’re essentially charged the cost to flip the apt for the next tenants. After 3 years of normal wear&tear and throughly cleaning the unit, I was nickel and dimed an extra $860 for reasons including: - “General Cleaning” fee - Painting of floor trim, nail holes and “wall smudges” - FULL replacement of white vertical blinds, window blinds and screen door because they were “dirty” Other recent reviews yield similar stories of bogus move out costs. When disputed, I was told “it’s recommended” you hire professional services to avoid these costs. Rent: Went up an avg of $1500/yr. You are strong armed into signing your renewal 5 months ahead of time or they will threaten to increase it another $50/month. Utilities: Avg $300/month, including mandatory $120 cable/internet bundle and $60 trash/recycle (cardboard only) fees. Staff: High manager turnover and shady sales practices. Refuse to put things in writing and will not provide their name on the phone. This leads to it being impossible to hold them accountable for… See More>
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                Paige_L

                Resident 2019 - 2021

                7/20/2021

                NOTE: I have called several times to try to come to some resolution and received horrible service. My Google Review is hidden so hopefully this one can be seen. I'm not the first person who has been nickled and dimed. I moved to River Oaks in Sept 2019. In April of 2020 (during the stay at home order), River Oaks staff started showing up at my door unannounced, and without a mask asking me to re-sign my lease even though I had until July to decide if we wanted to re-sign. They continued to show up and call me weekly until I provided an answer. I told them that I was job searching and most likely relocating out of state. They told me that they don't do month-month rent but my floor plan is the most popular and they would help me re-rent my apartment if I did move. I decided to re-sign my lease after my conversations with them and in January of 2021 ended up having to relocate. I have been forced to pay rent, utilities, internet, pet fees, and all costs for the apartment that I haven't lived in for the past 7 months and my lease… See More>
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                  KerriC

                  Resident 2019 - 2021

                  7/13/2021

                  If you have a choice, do not rent here. I’ve lived her for two years, and my AC has not functioned the entire time. Maintenance is a joke, and instead of fixing the issue, they do cheap fixes like charging the Freon. I’ve been without AC all summer, and it took me hounding them to even get a window unit. If you complain, they say they have too many residents to commit their time to one person. Our security gate also didn’t function for months, with no word from management. Contacting corporate did nothing. If management sees this and wants it removed, I’ll remove the review when my AC works properly.

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                    anonymous

                    Resident 2019 - 2021

                    2/17/2021

                    AWFUL costumer service. Overcharged me 500 dollars for internet and then only offered me a 100 dollar credit because they claimed it was my fault. They admitted to hiring and then of course firing a person who lied to their residents, but yet it was still my fault that she lied. They also after two years decided I owed them 200 more dollars on my pet deposit that is nonrefundable. When I tried to fight it they said,' We can bump it up to 500 dollars if you want'. Horrible service. Would not recommend ever moving here.

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                      anonymous

                      Resident 2020

                      6/15/2020

                      This whole environment is toxic. The management staff doesn't care about you or your problems. They are so unorganized that they were giving residents the incorrect emergency maintenance number and didn't correct it until we found their mistake when we tried to call them and tell them that our kitchen was flooding only to be answered by a young person who told me I had the wrong number. The place is older and has so many issues. There's no preventative world done and there's just no way they can respond to all the issues with only two main ten employees people. The Connor Group should be ashamed of this property. The worst is when I called corporate I left a message that was never returned so you can tell they really just don't give a ---- about you. Don't make the same mistake as I did. Move anywhere else.

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                        anonymous

                        Resident 2020

                        2/3/2020

                        Logged into app to pay my rent for 2/1/2020 which was on a Saturday. The app didn't work. Tried again Sunday app didn't work. I called them Monday as soon as they opened up to let them know. They said sorry you have to pay $150 late fee. Had meeting with manager to ask why she was reluctant to do the right thing. She just set there with no compassion. STAY AWAY from river oaks.

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                          anonymous

                          Resident 2018 - 2019

                          9/3/2019

                          I can't even begin to describe how disgusting and unprofessional this apartment complex is. The Connor Group should be ashamed of themselves. I lived here from August 2018 to June 2019 and I couldn't have left sooner. Everyone in management needs to be fired immediately, as they are incompetent and completely unhelpful. We had multiple instances where we had to call maintenance, and they would take months to solve the problem, if they did at all. Anytime we tried to get ahold of anyone at the office, they were oblivious to anything going on and couldn't answer any questions. If I could rate this place lower, I would. Highly recommend not living here.

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                            anonymous

                            Resident 2017 - 2019

                            8/8/2019

                            I lived at River Oaks for 2 years and recently moved out. To be honest, I really enjoyed my time here, but upon move-out I am very disappointed. The new management has zero communication and organizational skills causing for very inefficient customer service. Unfortunately, my move-out experience has tainted my whole opinion on this apartment complex. Upon move out, I thoroughly cleaned the apartment, even rented a carpet cleaner to clean, and in my opinion left it cleaner than I received it. However, you would have thought I got up one day and left the apartment without ever looking back the way they took my deposit and I was charged for additional "damages". They charged ME for carpet cleaning even though the carpets had not been professionally cleaned before I moved in, in addition to "excessive pet hair" but I never had a pet. Mind you, I have always received a majority of my deposit back from previous landlords. Bottom line: do not trust this company with your money. They do not care about their residences (except Dave, the maintenance guy, he's cool), and are bordering the line of extortion the way they are charging their "valued" residents. My tip… See More>
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                              anonymous

                              Resident 2018

                              8/4/2018

                              The quality of the apartments are top notch. Very spacious, everything was refurbished when we came in, and the community pool/gym def come in handy for leisure time. However...the maintance here is TERRIBLE!!! If something's broken in your apartment, expect to have it fixed within 2 weeks...

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                                anonymous

                                Resident 2015 - 2018

                                7/16/2018

                                DON'T DO IT--apartment staff is NEVER on the same page with what's due. I rented for about 3 years--every time I was due to renew, sign a new lease for a larger apartment, or when I was ending my lease for good, nobody knew what my prorated rate was. I would get calls and emails that say I owe a certain amount, which differed from what online showed, and we could never get to the bottom of it. My last month was March 2018 and I got a call from collections July 2018 stating I owe $142--I sent the apartment manager a string of emails that stated "you owe nothing in March, you are paid up-to-date" and they did NOTHING. I can't stress the amount of times I tried to work with the employees to figure out what I owed--I was 100% willing to pay whatever I needed but everyone was on a different page, always. I have never been sent to collections but somehow this group managed to make it my first and last time. There is only 1 employee, out of multiple, who was competent enough to speak with--all the others, for lack of better terms, are "bimbos."… See More>
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                                  anonymous

                                  Resident 2018

                                  6/13/2018

                                  I've been living at River Oaks a few months now. I love the setup of my apartment, and the complex is nice and quiet. However, they never refill the dog waste bags and rarely empty the trashcans where people throw dog waste so that bags tend to overfill and go everywhere. The landscaping isn't well maintained and the pool has no lounge chairs. Finally, the gym has been out of paper towels in the workout areas and in the bathrooms and the trash hasn't been taken out in at least a week or 2. I hope they improve the overall apartment complex because I really do love my apartment itself.

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                                    kristen114

                                    Resident 2017 - 2018

                                    1/31/2018

                                    Out of every state I've lived in, every complex I've lived in, this is the worst. Far and away. There's garbage everywhere and management doesn't respond to emails. Communication is terrible. I've had the same pipe leak three times and then burst. Shoddy work. unprofessional. Stay away.

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                                      anonymous

                                      Resident 2017

                                      12/2/2017

                                      Poorly built. I live in a first floor apartment and my room mate and I have found just about every bug under the sun somehow getting inside. I've lived in a nearby apartment complex and never had these issues. There is barely any outdoor lighting, it's pretty much pitch black at night and is a little creepy for a girl walking alone. I have a fenced in yard for my dog, and when the landscaping crew mows, they leave the gate wide open, creating an opportunity for a pet to escape if someone isn't paying attention. The gate code was changed without notifying any residents. I went out one night and ubered Home; the driver attempted the old code but couldn't get in. Thankfully, he was nice enough to wait for another car to open the gate. Had he not been so kind, I would have had to walk through the poorly lit complex, alone, at 3 am. The complex is also kind of in the middle of no where. I used to live at the Quarry, nearby, and plan on moving back there when my lease is up. I would suggest doing the same; it's definitely worth the extra… See More>
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                                        Libby2032

                                        Resident 2017

                                        6/19/2017

                                        My experience with River Oaks has been great so far. The staff has been of great assistance and they are willing to answer any questions that come up. The pool area is great and the fitness area exceeded my expectations. The complex is well kept and extremely clean. The location is also great because it isn't far from downtown and it isn't super pricey. I would recommend this apartment complex to anyone looking in the area.

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                                          anonymous

                                          Resident 2015 - 2017

                                          6/6/2017

                                          Not worth the price. The pool is nice and doesn't get too crowded, the apartments are nice enough, the laundry rooms are great, there's plenty of parking (some apartments come with garages), and I love our balcony, but that's about it. The gate is constantly left open because it breaks, my car has been broken into multiple times (nothing stolen, but rooted through), the gym was closed for months because of a fire (!) with the office constantly saying it would be "a couple more days", our hallway is crawling with spiders despite the office saying they "took care of it" (weird, I know, but it's seriously like walking through a haunted house, I feel like one is always going to drop on my head), and the team at the office is professional in person but incredibly rude via phone, email, notes left on doors, etc. Tenants also leave dog poop around and instead of cleaning it up, the office just leave notes on everyone's door telling us to do better and threatening eviction to whoever is doing it, like they'll ever find out. The tenants are a mix of some college, mostly young professionals, and some adults/families. The location isn't… See More>
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                                            anonymous

                                            Resident 2015 - 2017

                                            5/10/2017

                                            I lived here for about 2 years and had a terrible experience. Long story short, River Oaks wrongfully took money out of my bank account TWICE - They charged me for rent twice one month and charged me for rent after I had moved out. They refused to pay overdraft fees that I incurred because of this ($150 of fees). They also provided me with an eviction notice because my rent was not paid (it was- and on time- I was left a threatening note on my door due to a clerical error on their part), they told me I had violated the pet policy (I hadn't- it was ANOTHER clerical error on their part), allowed MICE to live in the apartments (besides this being gross, I am allergic to mice), they failed to fix a simple drain that needed snaked after multiple maintenance visits, phone calls, and emails. Oh yeah, and the entire complex is infested with huge spiders and is covered in dog poop. Trust me, don't live here. There are plenty of better places for the same or cheaper rent.

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                                              Karlcolumbus

                                              Resident 2016 - 2017

                                              5/3/2017

                                              The location of River Oaks is perfect for anyone living on the west side of Columbus and offers a beautiful community. That is if you have no regard for how you want to treated as a customer. Management in the office, has been less than ideal and ruined my overall experience with River Oaks. Accommodating or any concern for customer satisfaction is at an all time low and truly reflects.

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                                                mbrooks0313

                                                Resident 2016 - 2017

                                                4/12/2017

                                                I have lived at River Oaks for a year in the one bedroom with a den, it is a great apartment with great people! The staff and maintenance are always welcoming and timely. I am renewing my lease and can't wait to do so!

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                                                  Trusock.1

                                                  Resident 2016 - 2017

                                                  4/11/2017

                                                  I've lived at River Oaks for about a year now- this is my first time ever living in Ohio and River oaks has made that transition absolutely amazing. The complex is super well kept and the staff takes absolutely wonderful care of all of its tenants. Maintainence comes within 5 hours of you putting in your request rath3er than 5 days like other complexes. River Oaks also has done an amazing job hiring its staff team- they all have always been so professional and welcoming and are so willing to help you at anytime.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Oak

                                                    1 Bed, 1 Bath | 765 sq. ft.

                                                    $1,105 - $1,551

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    The Birch

                                                    1 Bed, 1 Bath | 998 sq. ft.

                                                    See Floor Plan Details

                                                    The Chestnut

                                                    1 Bed, 1 Bath | 901 sq. ft.

                                                    $1,240 - $1,661

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

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                                                    Survey Ratings

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                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $375. Rent: $50. Restrictions: Breed restrictions apply. Pet Limit: 2
                                                      Less Info
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                                                    • Cats Allowed
                                                      Fee: $375. Rent: $50. Restrictions: Breed restrictions apply. Pet Limit: 2
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                                                    Other
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Green Spaces Throughout Community
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Quality Landscaping
                                                    • Volleyball Court
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                                                    Leasing

                                                    River Oaks Apartments is a pet-friendly rental community of 1, 2, and 3-bedroom apartments for rent in Columbus, Ohio. Our apartments near Downtown Columbus and Ohio State University are perfect for professionals and students. Our floor plans are tastefully appointed with premium finishes and impressive amenities. Discover modern convenience and come home to River Oaks Apartment.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Saturday: 09:00 AM - 05:00 PM

                                                    Questions & Answers (3)

                                                    Anonymous
                                                    Asked on: 11/15/2017
                                                    Q: Can you use a debit card to pay rent (or what other rent payment options are there)?
                                                    Anonymous
                                                    Answered on: 02/01/2018
                                                    A: I always pay with the app. You can pay with a credit card or e-check
                                                    Anonymous
                                                    Answered on: 11/15/2017
                                                    A: You can use debit card/credit card/ or check
                                                    Anonymous
                                                    Asked on: 11/07/2017
                                                    Q: Can you hear your neighbors within your unit?
                                                    Anonymous
                                                    Answered on: 02/01/2018
                                                    A: No. I haven't had any issues.
                                                    Anonymous
                                                    Answered on: 11/07/2017
                                                    A: Yes
                                                    Anonymous
                                                    Asked on: 11/06/2017
                                                    Q: What is the estimated utility bill for one person?
                                                    Anonymous
                                                    Answered on: 11/06/2017
                                                    A: $75-$80

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Fee: $375
                                                    Rent: $50
                                                    Restrictions: Breed restrictions apply
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $375
                                                    Rent: $50
                                                    Restrictions: Breed restrictions apply
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    River Oaks Apartments

                                                    July 2024

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                                                    River Oaks Apartments is a 765 - 1,530 sq. ft. apartment in Columbus in zip code 43228. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,105 - $5,193. Nearby cities include Bexley, Upper Arlington, Whitehall, Gahanna, and Worthington.

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