What is epIQ?

River Valley

1237 Watermark Drive, Lancaster, OH 43130
(16 Reviews)
$1,136 - $1,400/mo

Reviews

(16)

4 rating

See Details

16 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2022

4/26/2022

Just moved in

Just moved in a week ago and the staff was very helpful with working with me. The place looks great. We love it here already. Maintenance is on top of there work orders fixed it the same day I put one in

    Review Author Icon

    anonymous

    Resident 2020 - 2021

    5/17/2021

    The apartment was dirty when we moved in. The maintenance staff was too small to fix anything in an appropriate time frame. Random policies were always being introduced in an attempt to charge residents with fines. We were forced to jump through hoops to pay rent through an awkward and poorly designed third party website. I've rented from 5 different companies or individuals and never was paying rent anywhere near as big a hassle as it was at River Valley. When we moved out we left the apartment cleaner than when we moved in and they racked still up nearly $700 in random 'cleaning fees' on our move-out condition form. I tried to dispute these charges with the property manager who redirected me to corporate who are, according to me and even River Valley's own property manager, 'mean people' who are 'hard to deal with.' I had to speak with T&R Properties collection manager who quickly gave me the impression that they don't care about the quality of their products or services, or the people who are paying for them. T&R Properties is a huge land owning conglomorate in Ohio and they got that way by sucking every penny they… See More>
      Review Author Icon

      anonymous

      Resident 2021

      1/27/2021

      I completely understand the conditions of the apartments. You get what you pay for. What I don't understand is how rude, demeaning, and completely unprofessional the staff is. This has been the worst experience I have ever had.

        Review Author Icon

        Bayyyyb

        Resident 2018 - 2020

        5/2/2020

        This place is the definition of TRASH. I genuinely pray for all residents that live here and think they will be moving into a good place. Please do yourself the greatest favor and look elsewhere. These apartments are nasty, cheap, and problems do not get solved, and if they do you will be ripped off somehow someway every time. The units have bed bugs therefore whole buildings are infested with bugs. Bed bugs repeatedly kept coming back time after time after time. I had to replace ALL my furniture over 4 times, as they said that's the only way I will get rid of them. Remind you, EACH TIME they CHARGED ME OVER $300 for treatment that NEVER WORKED. they just kept coming right back, obviously because the UNIT was infested and they would only treat my apartment (that I myself had to pay for). On top of that they LIED about having to pay for treatment, literally saying that they never make residents pay more than ONCE for treatment and that they cover the rest. LIES. But then they charge my rent every time THEY treat my apt. Then change their mind and say oh actually yeah I do… See More>
          Review Author Icon

          anonymous

          Resident 2019

          5/10/2019

          This place really doesn't deserve a paragraph from me. The property Management is unprofessional and rude. Thin walls. Limited parking spaces. Theft on the back porches. ABSOLUTELY NO CONFLICT RESOLUTION. I think the manager is definitely unqualified because she has no problem raising her voice to her tenants, and has no care AT ALL for how much she can impact someone.(especially if they suffer from a mental illness) Can't trust these people to resolve issues by simply talking. I had an absolutely horrible experience here. I've got a mental illness that needs caution approaching but the property manager just raises her voice and talks over me with no regard of how it affects me. What she doesn't realize is how bad I shake after our encounters because of the amount of anxiety she causes me to have. And because I had raised my voice back at her I am no longer allowed in the office. I have taken the time to write her a VERY LONG explanation of how my mental illness works and how she can handle it better but I don't think she cares because she hasn't responded, which is sad. In fact, I feel very alienated here.… See More>
            Review Author Icon

            anonymous

            Resident 2016

            1/5/2017

            River Valley is very expensive for very little. I paid almost $700 a month for a one bedroom apartment that was outdated. I lived in a non smoking building and constantly could smell marijuana. I called ------------, the property manager about this on several occasions and nothing was ever done. They have a pool that they are oh so proud of and people constantly smoke and flick their cigarettes into the pool. Once again, I called ----- about this and nothing was done. On the several occasions that I spoke to ----- about the concerns or questions I had, she was very rude. She is not a nice person and all she cares about is getting to leave at 5pm, even though the office doesn't close until 6pm. Makes sense, right? As long as ------------ in the office manager, I would NOT live there. I lived there for 10 months and it was hell. You can constantly hear the neighbors, no one cleans up their dog poop, the big dumpster is never empty, the hedges are never trimmed so they smack you in the face as you walk by. The maintenance staff was nice; but they claim that have 24… See More>
              Manager

              2/27/2017

              River Valley
              We appreciate you taking the time to leave this very detailed review. The staff at River Valley take our reviews very seriously. We are sorry about this experience and will look at ways to better our team, and wish you the best.
              Review Author Icon

              mrznoel94

              Resident 2016

              12/16/2016

              I highly Recommend River Valley apartments! the staff is friendly and very helpful! Its a good environment for kids! Me, My boyfriend and our 2 kids love it here , never had any problems. weve been living here since the June 2016 so weve been here 7 months and so far its been incredible.! beautiful pool , always have activities and are friendly to everyone including the children!

                Manager

                12/19/2016

                River Valley
                Thank you very much for sharing these comments! We love to hear comments from our incredible residents! We hope you are staying warm out there!
                Review Author Icon

                gibby45

                Resident 2014 - 2016

                12/10/2016

                been here two years. apartments are nice and it is very nice and quiet here. the staff is top notch always willing to help with any problems that come up. recommend to anyone looking in the Lancaster ohio area for a apartment to give this place a try.

                  Manager

                  12/19/2016

                  River Valley
                  Thank you very much for sharing these comments! We hope that you continue to enjoy calling River Valley your home!
                  Review Author Icon

                  Barb Williams

                  Resident 2016

                  12/10/2016

                  I love it here. I would def recommend River Valley Apartments to anyone.

                    Manager

                    12/19/2016

                    River Valley
                    Thanks for the feedback, Barb. We strive to provide excellent service to our customers at River Valley. We love to hear when are residents love to recommend us to family and friends! We wish you a very happy holiday season!
                    Review Author Icon

                    tammiecarroll

                    Resident 2016

                    12/10/2016

                    I just moved here about a month ago. It is a very friendly and quiet community. The staff is very friendly and helpful.

                      Manager

                      12/19/2016

                      River Valley
                      Thanks for the feedback. We strive to provide excellent service to our customers at River Valley. We hope you continue to enjoy your new home!
                      Review Author Icon

                      anonymous

                      Resident 2016

                      12/9/2016

                      River valley has a friendly vibe. I feel it is priced accordingly. I like that is convenient to 33 and lots of businesses. It is safe and there is a walking path right behind the complex. Saundra in the office is so nice. She always makes a point to say hello. She also was so sweet in organizing a community Halloween party.

                        Manager

                        12/19/2016

                        River Valley
                        We love community events! We are glad that you enjoyed the party as much as we did! We hope to see you at all of our events and functions!
                        Review Author Icon

                        BonnieK222

                        Resident 2012 - 2016

                        12/8/2016

                        I have lived at River Valley Apartments for almost 5 years and just signed my 6th year lease. I am quite content and I love my home. The staff is friendly and very helpful and the maintenance guys are on their toes. It's quiet and clean. I intend to live here forever.

                          Manager

                          12/19/2016

                          River Valley
                          Wow! Five years, going on six! This is what makes our jobs so great! We love to hear from happy residents like yourself! Please let us know if there's anything we can do for you!
                          Review Author Icon

                          anonymous

                          Resident 2014 - 2016

                          12/5/2016

                          We highly recommend River Valley Apartments. The maintenence guys Matt and Steve are always working hard to keep things going great, plus if u have any issues then they get to you right away. Tammy and Saundra made things so easy and they know what their doing. SUCH A AWESOME TEAM ALL OF THEM TOGETHER. The apartments are all nice plus the grounds are kept immaculate. YES YES YES YES. If your looking to move I Def recommend RIVER VALLEY APARTMENTS.

                            Manager

                            12/19/2016

                            River Valley
                            Thank you for leaving this detailed feedback about your experience with River Valley. We are so happy to hear you'd recommend our beautiful property to family and friends!
                            Review Author Icon

                            Karlie12

                            prospectiveVisited 2016

                            12/2/2016

                            Very nice community. We are thinking of moving there and the staff and maintenance are very nice. Just waiting to get a few things together.

                              Manager

                              12/15/2016

                              River Valley
                              Thank you for the kind response! We hope things come together and you can call our beautiful community home!
                              Review Author Icon

                              Bonnita&jim

                              Resident 2016

                              11/29/2016

                              River Valley is better than Muirwood. maintenance and staff are great and very friendly. Any problems they take care of it right away. I would highly recommend this place to anyone.

                                Review Author Icon

                                Nitnoy12

                                Resident 2014 - 2016

                                11/11/2016

                                We love living at River Valley. The staff is courteous, professional and friendly. The location is perfect - close to shopping and route 33. We love the management staff and the maintenance crew is always friendly. Problems are quickly taken care of! Our neighbors are great and we wouldn't want to live any place else.

                                  Manager

                                  11/15/2016

                                  River Valley
                                  Thank you for taking the time to leave this wonderful review! We love to hear detailed positive feedback about our residents' experiences! We hope you have a great rest of your day, and thank you for bringing a smile to our face!

                                  Floor Plans & Pricing

                                  1 Bedroom

                                  1 Bed, 1 Bath

                                  See Floor Plan Details

                                  2 Bedrooms

                                  2 Beds, 1.5 Baths

                                  See Floor Plan Details

                                  2 Beds, 2 Baths

                                  See Floor Plan Details

                                  Disclaimer: Special, prices and availabilities subject to change.

                                  epIQ Ratings

                                  What is epIQ?

                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                  epIQ Report Card

                                  In partnership with SatisFacts™

                                  Community epIQ Grade

                                  N/A
                                  N/A

                                  Renter Ratings

                                  N/A

                                  Review Ratings

                                  Noise

                                  0.0

                                  Grounds

                                  0.0

                                  Safety

                                  0.0

                                  Office Staff

                                  0.0

                                  Maintenance

                                  0.0

                                  Neighborhood

                                  0.0

                                  Survey Ratings

                                  SatisFacts™ Tour Survey

                                  SatisFacts™ Move-In Survey

                                  SatisFacts™ Maintenance Survey

                                  SatisFacts™ Renewal Survey

                                  Review Count

                                  N/A

                                  Number of reviews in the past 365 days

                                  N/A

                                  Manager’s Review Engagement

                                  N/A

                                  Percentage of reviews responded to

                                  N/A

                                  Manager’s Review Reply Time

                                  N/A

                                  Average time to respond to reviews

                                  N/A

                                  View Community Timeline
                                  View Community Timeline

                                  Features & Amenities

                                  Laundry
                                  • Laundry Connections in Unit
                                  • Laundry On-Site
                                  • Laundry in Units
                                  Pets
                                  • Dogs Allowed
                                    Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                    Less Info
                                    More Info
                                  • Cats Allowed
                                    Deposit: Required. Rent: Required
                                    Less Info
                                    More Info
                                  Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                  Questions & Answers (0)

                                  Frequently Asked

                                  Dogs Allowed
                                  Deposit: Required
                                  Rent: Required
                                  Restrictions: Breed restrictions apply.
                                  Cats Allowed
                                  Deposit: Required
                                  Rent: Required
                                  1 Bed, 1 Bath
                                  2 Beds, 1.5 Baths
                                  2 Beds, 2 Baths
                                  2 Beds, 2.5 Baths
                                  3 Beds, 2.5 Baths

                                  Check Availability

                                  River Valley

                                  July 2024

                                  Sun
                                  Mon
                                  Tue
                                  Wed
                                  Thu
                                  Fri
                                  Sat
                                  1
                                  2
                                  3
                                  4
                                  5
                                  6
                                  7
                                  8
                                  9
                                  10
                                  11
                                  12
                                  13
                                  14
                                  15
                                  16
                                  17
                                  18
                                  19
                                  20
                                  21
                                  22
                                  23
                                  24
                                  25
                                  26
                                  27
                                  28
                                  29
                                  30
                                  31
                                  Beds

                                  0

                                  Baths

                                  0

                                  Is this your community?

                                  Claim your community to update listing information, capture leads, and respond to reviews!

                                  River Valley is an apartment in Lancaster in zip code 43130. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,400. Nearby cities include Millersport, Baltimore, Pickerington, Canal Winchester, and Logan.

                                  Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.