Twin Fountains Apartments
#13,904 #1 #350

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Twin Fountains Apartments

7402 Twin Fountains Blvd., Mason, OH 45040
(89 Reviews)
$1,430 - $2,279/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D+
D+

Renter Ratings

B-

Review Ratings

Noise

3.5

Grounds

2.5

Safety

3.0

Office Staff

3.0

Maintenance

2.5

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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Twin Fountains Apartments Reviews

(89)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2023 - 2024

3/3/2024

Enjoyed living at Twin Fountains

I very much enjoyed my stay at Twin Fountains. The grounds are beautiful, the apartment was very nice, had an open floor plan, and a lot of natural light. The neighbors are very friendly and I always felt safe. This is an apartment area whereā€¦Ā See More >
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    anonymous

    Resident ā€¢ 2023

    12/22/2023

    Worst apartment in mason

    This is the worst apartment in mason. Old appliances, damaged cabinets , broken tiles and bugs and dirty floors. Thin walls. Worst maintenance ever. They will take forever to repair or replace. Don't move.ā€¦Ā See More >
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      anonymous

      Resident ā€¢ 2021 - 2022

      2/20/2023

      lost all security deposit and pay for all carpet replacement

      We used to live at Twin Fountain Apartments in Mason, OH. We rented two beds apartment. the carpet only covers two bedrooms, not large area. the carpet was dirty and worn when we moved in, we did not make damage. after we moved out, weā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2022 - 2023

        2/4/2023

        I donā€™t even know where to begin. I requested a walk through before signing a lease. I was relocating and had never seen the unit in person and they denied my request stating it couldnā€™t be shown due to vendors being in there until moveā€¦Ā See More >
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          anonymous

          Resident ā€¢ 2020 - 2021

          12/26/2021

          Do not rent from here. We were charged hundreds of dollars for carpet replacement, for carpet damage that wasn't even done by us. It's obvious we did not have new carpeting among move-in. Carpet was also not graded at move-in, as required. Leasing office doesā€¦Ā See More >
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            Cheryl_C245

            Resident ā€¢ 2014 - 2018

            12/22/2018

            Recent upgrades to the floors are awful. You will hear everything from upstairs even just the routine walking. Very frustrating and not worth the monthly rent if you can't enjoy a quiet evening in your own home.ā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2018

              12/14/2018

              There is a mouse issue. And they close workorders without completing the work . The day we moved in we found mouse droppings on the sink and human feces in /around the toilet . They set up traps and caught another mouse today. The staffā€¦Ā See More >
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                TwinF1

                prospective ā€¢ Visited 2018

                1/17/2018

                Twin Fountains Apts strives to handle case by case issues at the very best. Twin Fountains valves each resident and appreciates residents who understand the pressures in tough situations. Working together is always the goal as well as leading with positivity and patience. Twin Fountainsā€¦Ā See More >
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                  adamlamb0278

                  Resident ā€¢ 2017

                  11/3/2017

                  I have just moved in and been here for about a month. I sold my house to downsize and move closer to work. I am renting a 2 bed/2 bath with 2 car garage. I could not ask for a better apartment and community. It'sā€¦Ā See More >
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                    Tina_newid

                    Resident ā€¢ 2016 - 2017

                    10/29/2017

                    We had moved to Twin fountains more than a year ago and so we are into our 2 nd year of lease and extremely happy with all aspects of in including management, support, cleanliness, maintenance to name a few. We are a family of 5ā€¦Ā See More >
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                      Ohio Resident

                      Resident ā€¢ 2016 - 2017

                      10/26/2017

                      I had the worst experience when I rented this apartment. Not only is the management extremely rude and unhelpful, the manager is extremely greedy and dishonest. They would do everything to squeeze money out of your pocket. Here are the few examples: (1) My neighbor,ā€¦Ā See More >
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                        anonymous

                        Resident ā€¢ 2016 - 2017

                        6/3/2017

                        If you are a single person or a couple without kids and are looking for a place that is not too noisy then this is NOT the place for you. I will say that without a doubt, this is the worst complex when it comesā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2012 - 2017

                          5/9/2017

                          Great place to live! Love the amenities and the staff has always been wonderful.

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                            ManInMason

                            Resident ā€¢ 2012 - 2017

                            4/6/2017

                            I'm in my 5th year living at Twin Fountains and couldn't be happier. My apartment is 2BR/2Baths, has 4 walk-in closets and a 1-car attached garage. My apartment is large compared to the many I had looked at before moving here. It has a veryā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2014 - 2017

                              4/6/2017

                              Poorly insulated with heat bills in the winter near $300. You can hear neighbors easily through the walls. Every slight thud sounds like it is in your apartment. The gates rarely work right and people do shoot around you when they are working to getā€¦Ā See More >
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                                gaurav_khatri@yahoo.com

                                Resident ā€¢ 2017

                                4/2/2017

                                We recently moved in this place, the community is nice and the staff is friendly. We had certain things that were missing in our apartment for which we highlighted in move in checklist to the Leasing office, and their response was quick. The staff alsoā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2014 - 2017

                                  3/30/2017

                                  Gates do not work properly and people sneak in behind other vehicles all the time. This creates a security issue and as others have stated here the property manager does not seem to care. The office used to be very helpful with issuesā€¦Ā See More >
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                                    Als1989

                                    Resident ā€¢ 2016 - 2017

                                    3/27/2017

                                    Great place! Friendly staff that cares and is concerned! Maintainance issues are fixed usually within 24 hrs. Rachel at the front desk helped us decide when we were "just looking"!ā€¦Ā See More >
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                                      BadExperience2017

                                      Resident ā€¢ 2016 - 2017

                                      3/24/2017

                                      Some of the staff there are ok, but some are pretty rude. Even though they regularly provide popcorns to kids, they do not necessarily really show love to kids. It is just a form of formality. For example, my 12-year-old son rarely goes to getā€¦Ā See More >
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                                        Aja55

                                        Resident ā€¢ 2014 - 2017

                                        1/31/2017

                                        Pro - Good community. Neatly Maintained. Garage. Cons - Rude Manager (Both Current and Old) and Staff. minimum 600$ penalty if you move out. high electricity in Winter (300$ Min) because of poor insulation. Electricity in Summer will be around (100 - 150$). Maintenance (40 - 60$). Mason City tax (1% of your total income).

                                          Review Author Icon

                                          bruvic0927

                                          Resident ā€¢ 2014 - 2016

                                          12/29/2016

                                          Rachel Pauley and her staff are the greatest and most professional I have ever met! I lived in Boston, and Twin Fountains is SO far much better! Also, the maintenance personnel are the most talented I have ever had. It is a 5 Starā€¦Ā See More >
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                                            Cometcrazy1

                                            Resident ā€¢ 2015 - 2016

                                            12/22/2016

                                            I am a first time renter and had been looking for a place large enough to accommodate my family and provide a sense of community rather than an apartment complex feel. Twin Fountains was the perfect fit. The apartments at Twin Fountains areā€¦Ā See More >
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                                              tbrugge1

                                              Resident ā€¢ 2014 - 2016

                                              12/21/2016

                                              I have lived at Twin Fountains going on 3 years now. I have a 3 bedroom apartment with a 2 car garage. I have lived in apartments across the country most of my adult life and will say Twin Fountains rates very high in myā€¦Ā See More >
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                                                j.frost

                                                Resident ā€¢ 2016

                                                12/15/2016

                                                Absolutely worthless staff. Do not move here. Their has been a migration of ------- who I have caught on several occasions throwing trash on the floor. We have had several conversations with them about how this is wrong but they dont listen. Very rude andā€¦Ā See More >
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                                                  mtrujillo2007

                                                  Resident ā€¢ 2012 - 2016

                                                  7/7/2016

                                                  Current property manager (2015-2016) does a fantastic job as coordinating parties and rallying up the resources and funding for a new fire pit/grill area. However, when it comes to actual property management, I cant say I've ever seen such negligence and carelessness when its comes toā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Nexus Property Management

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                                                    Communities
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                                                    Questions & Answers (3)

                                                    Nevan
                                                    Asked on: 05/15/2018
                                                    Q:Ā Is there an onsite manager living within the complex ?
                                                    Nevan
                                                    Asked on: 05/15/2018
                                                    Q:Ā How thick is the insulation between apartments. Hearing subwoofers and talking?
                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Based on 89 number of votes by renters, Twin Fountains Apartments is currently rated 3 out of 5 stars.
                                                    Twin Fountains Apartments is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Twin Fountains Apartments is rated 2.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Twin Fountains Apartments is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Twin Fountains Apartments is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Twin Fountains Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Twin Fountains Apartments is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Nexus Property Management
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Twin Fountains Apartments

                                                    March 2024

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                                                    Twin Fountains Apartments is an apartment in Mason in zip code 45040. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,279. Nearby cities include Liberty Township, Maineville, Loveland, Monroe, and Montgomery.

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