What are noise levels like at LC New Albany?

The community is rated 4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at LC New Albany?

The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is LC New Albany?

The community is rated 3.3/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.7/5 stars, which is considered being extremely effective on average.

What is the pet policy at LC New Albany?

Cats Allowed Pet Limit: 2 Dogs Allowed Pet Limit: 2

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Ratings & Prices for LC New Albany, New Albany, OH

Renter Ratings

Noise	N/A
Grounds	4
Safety	3.3
Office Staff	2.7
Maintenance	4.7
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (179 Reviews)

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Former Resident • 2014 - 2016

11/29/2020

Rude, mean-spirited management who lie, along with jacked-up energy bills with the shady Nationwide energy. People drive like maniacs in the complex and no one obeys the speed limit...they poison the residents with spraying the cancer-causing glyphosate everywhere, without even warning people, so that you could… See More

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Resident • 2019 - 2020

04/17/2020

It should be a crime the way the LC New Albany is handling this pandemic. I am self-employed and have been hit hard by the pandemic. The LC told me that they could not defer payments or help me because I don't have unemployment letters. I… See More

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Aleathea_S • Resident • 2020

02/26/2020

This community is my home because from the front office staff to their maintenance team, they always exceed my expectations or response. Initially I signed a yearly lease and just renewed another 12 month lease and am so excited to be staying here at the LC.… See More

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Heather_B305 • Resident • 2019

11/05/2019

We chose to live in the villages while our permanent home was being built. We lived in the Villages and it was very quiet and well maintained. The pool Was amazing and was always spotless. I highly recommend the LC and Collective house reality.

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LC New Albany Manager

11/07/2019

Hi Heather,We are so glad to hear you have had a positive experience at LC New Albany and with our Collective House team. Please let us know if you need anything and congratulations on your new home!Warm Regards,Alyssa Harris/District Property Manager

Former Resident • 2017 - 2019

08/15/2019

RUN do NOT walk the other way! Go as far as you can away from this place. This complex is seriously pathetic and run by people who do not have clue one on how to run anything. It amazing that they can manage their own lives,… See More

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LC New Albany Manager

08/17/2019

Hi, Thank you for providing others some feedback regarding your stay with us. I am sorry to hear that we did not meet your expectations when it comes to move out charges and utility bills. I can assure you that we are not scamming you and would be more than happy to discuss these charges again. Please feel free to contact us directly at 614-933-9166 or stop by the office anytime. Warm Regards, Alyssa Harris/District Property Manager

Resident • 2018

12/15/2018

Place is a joke. Got a violation tag on my car for not parking in the right area. Funny that the parking lot behind my townhouse is NEVER full. You pay $1600 a month for the inconvenience of waking someone else to move their vehicle because… See More

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LC New Albany Manager

12/18/2018

Thank you so much for taking the time to rate your community and leave others some feedback regarding your stay with us. I am sorry to hear we did not meet your expectations. I would love the opportunity to discuss the issues you have experienced so that we can resolve them. Please feel free to stop by the office or reach me at 614-933-9166 to discuss further. Warm Regards, Alyssa Harris/Community Manager

Resident • 2017 - 2018

08/17/2018

We had high hopes moving into this place, it being brand new. Despite being new construction, we have had nothing but issues since moving in. The dishwasher door broke after a few months, laundry can hardly handle more than a small load (not to mention the… See More

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LC New Albany Manager

08/20/2018

Thank you for taking the time to rate your community and leave others some feedback regarding your stay with us. We are so sorry that our community did not meet your expectations in regards to parking and utilities. I would love to discuss the issues you have experienced. Please feel free to stop by our office or give us a call at 614-933-9166. Warm regards - Alyssa Harris / Community Manager

Resident • 2018

08/04/2018

I currently live in the exchange townhomes at the LC New Albany location. We've lived here for 3 months and we are already noticing issues with this company. The first month that we have been living here the management has decided to change parking rules for… See More

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LC New Albany Manager

08/07/2018

Hi Ryan, Thank you for taking the time to rate your community and leave others some feedback regarding your stay with us. We are so sorry that our community did not meet your expectations. I would love to connect with you on your current living experience with us at our office or over the phone at 614-933-9166. Warm regards - Alyssa Harris / Community Manager

Former Resident • 2017 - 2018

05/22/2018

After reading other reviews it's interesting that others are having the same issues.... I think this all comes down to there is only one office for 3+ apartment communities and probably close to 1000 units. The right hand never knows what the left is doing. This… See More

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LC New Albany Manager

05/24/2018

Thank you for taking the time to rate your community and leave others some feedback regarding your stay with us. We are so sorry that our community did not meet your expectations. I would be more than happy to discuss these issues needing resolution and discuss what we can do to enhance your experience here as a valued member of our wonderful community. Warm regards - Alyssa Harris / Community Manager

Resident • 2017 - 2018

05/22/2018

Where to begin? One of the worst experiences of my renting tenure. Utilities are THROUGH THE ROOF. Average $202 in summer months with no lights on while at work. Maintenance is beyond incompetent, and litlerally will tell you they fixed your problem but never even stepped… See More

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LC New Albany Manager

05/24/2018

Resident • 2017 - 2018

05/16/2018

Don't live here! The staff does not care about residents health and safety. On Monday they sprayed the grass with pesticide and did not notify residents. Walked the entire property and only saw a few "keep off grass" signs. When asked maintenance blamed the office... no… See More

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LC New Albany Manager

05/17/2018

Thank you for taking the time to provide us some feedback. We would love to put you in contact with our condo association manager as this is the area of the community that was sprayed. If you could please reach out to our office at 614-933-9166 we can get you his direct contact information!Alyssa Harris/ Community Manager

Former Resident • 2017 - 2018

05/14/2018

Was one of the first to live in the new LC Exchange. Moved in to a broken dishwasher and disposal. The leasing office staff were unhelpful and made me submit a maintenance request. It took 2 weeks to fix and required following up 3 times. The… See More

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LC New Albany Manager

05/15/2018

Jonathan_R665 • Resident • 2018

05/12/2018

Cristina Lopez took her time to make sure that I had the home I wanted as well as needed. By her being empathetic to my needs, I felt as if we had connected, building a working relationship I could trust. I could see myself actually living… See More

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LC New Albany Manager

05/15/2018

We are so happy to hear that you have had a wonderful experience at LC New Albany and that Cristina was able to assist you with reserving your new home! We appreciate you choosing to make LC New Albany your home! Please feel free to reach out with anything you need! Alyssa Harris/ Property Manager

biground • Resident • 2017 - 2018

04/27/2018

PLEASE live elsewhere!!!!! The "brand new" apartments are builder grade and have only been built for barely a year and already falling apart. We have had at least a dozen work orders on everything from the washing machine to the windows. This past winter our utility… See More

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LC New Albany Manager

04/30/2018

Thank you for taking the time to rate your community and give us some feedback on your experience here. I am sorry to hear of the issues you have been having. I am the new Community Manager and have been here since January. I would love the opportunity to discuss your issues and potentially resolve some of these problems for you. Please let me know how I can reach you or you can contact me directly at the office. I look forward to hearing from you soon.Alyssa Harris / Community Manager

Zoe_H • Former Resident • 2018

03/18/2018

I don’t think it’s possible to choose a worse apartment community. Where to begin? The perpetual fly infestation that was never resolved; my garage smelled like cigarettes for months UNTIL my upstairs neighbor flooded my apartment and I had to call the president of LC to… See More

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LC New Albany Manager

03/19/2018

Thank you for taking the time to rate your community and leave others some quick feedback regarding your stay with us. We are so sorry that our community did not meet your expectations when it comes to noise from your neighbors and overall maintenance. I would be more than happy to discuss any issues needing resolution and discuss what we can do to enhance your experience here as a valued member of our wonderful community. Warm regards - Alyssa Harris / Community Manager

Sysfisher • Resident • 2017 - 2018

01/15/2018

I moved into this complex with my brother last year and have had nothing but problems since moving in. To start the experience, we were unintentionally bait-and-switched by the staff on our move-in date. We agreed to a 2 bedroom/2 bath, showed up to our apartment,… See More

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LC New Albany Manager

01/19/2018

Hi, I understand this has been a frustrating time for you. If you'd like to call the office, I'm happy to speak with you about resolving the maintenance issues. The leasing office number is 614-933-9166. AEP has corrected the electrical outage. If you are having continual electrical problems, please contact AEP directly. Alyssa Harris ' Property Manager

aminah72 • Resident • 2017 - 2018

01/08/2018

Only gave this company a 1 star because it wouldn't let me review without. This is by far the worst company we have leased from. The company is very rude and unprofessional. They change property managers like the weather change constantly. We use to live at… See More

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LC New Albany Manager

01/15/2018

Thank you for taking the time to rate your community and leave others some quick feedback regarding your stay with us. We are so sorry that our community has not met your expectations. Your feedback is very important to us and we will be reaching out to discuss these issues with you further. Thank you again for giving us your feedback, and please do not hesitate to let us know if there is ever something we can do to enhance your experience here as a valued member of our wonderful community. Warm regards - Alyssa Harris / Community Manager

Resident • 2016

12/12/2016

Great place to call home! The staff in the leasing office are amazing! The maintenance team is so nice and professional. I had one thing that needed repaired and they took care of it right away. I don't plan on moving anytime soon. I love it… See More

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LC New Albany Manager

12/15/2016

Hi there anonymous, We are so happy to hear that you are having an amazing experience thus far. We are committed to keeping up this positive LC experience throughout your entire time with us. Have a wonderful day and thanks for sharing!

carldo3 • Resident • 2016

12/08/2016

The LC New Albany Park is a great place to live. The transition was seamless with the help of the staff to moving into the area. All in all, we are very happy with the decision to reside here.

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LC New Albany Manager

12/08/2016

Hi there carldo3, We are so happy to have you join us over here! :) Don't forget to check out our resident events and OM Fitness classes at access.lifestylecommunities.com ! This will be the best Resident tool for you to keep up with what's going on in the community. Please don't ever hesitate to reach out to us if you need anything at all!

amyveno1 • Resident • 2016

12/02/2016

We have been welcomed in a first class way and Molly Williams has been over the top wonderful in helping us transition from PA to Ohio! We appreciate her going the extra mile to help us! The apartment is clean and updated new carpets and freshly… See More

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LC New Albany Manager

12/04/2016

Hi Amyveno1! That is so wonderful to hear! Thank you so much for taking the time to give us such positive feedback. We are so pleased that your experience has only been a positive one. Have a great day!

Janelle7189 • Resident • 2016

11/29/2016

I really like this community and wish I could stay but am moving. The staff is extremely helpful and the amenities offered are great. I'm not a fan of the trash policy. We weren't given "VIP" trash bags when we moved in. The mail is inconvenient… See More

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LC New Albany Manager

12/01/2016

Hi Janelle7189, Thank you so much for taking the time out of your day to provide us with honest feedback! We are so thankful to hear that you have had positive experiences with the leasing staff and all of our complimentary amenity spaces. We are sorry that you were never given your "VIP trash bag"! If we would have known you could have popped by the office at any point and we would have been happy to provide you with a brand new one. Please don't ever hesitate to reach out to us regarding the neighbor's trash, we would be happy to handle that situation and get our maintenance team involved to get it all cleaned up. Thank you again for your time and good luck with your move - we will miss you!

Resident • 2016

11/21/2016

Great apartment. Quiet and safe neighborhood with ample opportunity to get out, get involved, hang out/meet new people. I love it here. The friendly staff is icing on the cake.

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LC New Albany Manager

12/04/2016

Hi Anonymous, Thank you for taking time out of your day to give us some positive, honest feedback! We love hearing about your positive experience. Please don't ever hesitate to reach out if you need anything at all!

mhallowell • Resident • 2016

11/17/2016

LOVE LC NEW ALBANY PARK... I am a new resident and the leasing office staff are incredible from your first phone call through move in. The neighborhood is clean and safe, as well as very pet friendly. I have had the best and most positive experience… See More

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LC New Albany Manager

12/04/2016

Hi Mhallowell, We are SO happy to hear that you are absolutely loving it here! :) It warms our heart that you have only had positive things to say about your experience thus far. A world class experience is definitely what we strive for, so we are thankful you have had just that! Have a great day!

zakh11 • Resident • 2016

11/15/2016

Great place to live. Good community. Affordable. Can hear neighbors at times but usually not an issue.

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LC New Albany Manager

12/08/2016

Hello zakh11, Thanks a bunch for your feedback! We love that you have, for the most part, had a great experience with us thus far. I apologize that you are not fully enjoying your experience - regarding the neighbor noise issue. Would love if you could give us a call or stop in the office so we can do whatever we can to resolve any issues you may have. It's really important to me and the team that you are feeling completely happy living with us. Thanks so much!

Resident • 2015 - 2016

11/04/2016

I did not have a positive experience at LC New Albany Park. When I took possession of the apartment, there was a black film on the inside of the garage door. I could not believe that management was willing to turn the apartment over with such… See More

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Updated Review