First and foremost, i think people are forgetting that this is an apartment...not a luxury home! It is a great place to live for a couple years! If anyone expects luxury service or quality, then go pay luxury price! Remember, each resident is one of about 350 and maintenance can't be there at beck and call. I have never had a problem with the staff taking care of issues for me...and NO, i am not a staff member. I think most unhappy residents will find that they are being completely unreasonable and childish and that if they address any problems with the staff, a resolution can be come to...it's very simple people! Keep up the good work office girls! (the only reason my noise rating sucks is because i live below an inconsiderate pseudo family that stomps around like it's their job...the former resident i never heard a peep from!)