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Sugar Run at New Albany

5501 New Albany Road East, New Albany, OH 43054
5501 New Albany Road East, New Albany, OH 43054

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Sugar Run at New Albany

 
 
 
 
 
 

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Community epIQ Grade N/A

Ratings & Reviews (74 Reviews)

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[email protected] • Former Resident 2018 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/08/2021
This is going to be long, but read to the end. It’s worth it! When we were looking to move here, the apartment we were shown during the tour was amazing! So we signed the lease for a 2 bedroom apartment. There was some things wrong… See More
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Resident 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/08/2020
I want to preface this review by saying I should have listened to the reviews. I did extensive research on apartments in the NA area as my job is close by. I wanted something that fit my budget but also laid back. This seemed to be… See More
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Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2020
I wanted to lodge a formal complaint about Leia at the leasing office. Every time I call in and speak to her I have the worst experience. She is so rude to me when I am just checking on the status of a maintenance order and… See More
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Former Resident 2017 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/01/2020
If you would like to deal with "Shady Amy" then this is your place. Management tolerates residents verbally assaulting others residents and multiple noise violations by offering them lease renewals after lease renewals. Staff make emotional decisions and are great at sending "nastygrams" and victim shaming.… See More
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mistressminx_13 • Resident 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/04/2019
These buildings are definitely showing their age, and nothing is being done to improve it. All cement work and woodwork is crumbling. The appliances are in the 20 year old range and don't work well. The parking lot is a disaster and they only continue to… See More
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Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/24/2019
Extremely over grown grass - Horrible landscaping Crumbling exteriors - OLD interiors with cheap "renovations" Parking lot is crumbling, along side the major potholes... Spiders everywhere. Horrible maintenance & staff. Here, you will spend $1200 a month for the employees to pocket, because nothing is ever… See More
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Former Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/26/2018
I honestly do not know how old this apartment complex is rated at 3.6 stars. This complex and the management there is a complete joke. Over the course of my lease I had to contact the office on multiple occasions about the same issue. One of… See More
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Resident 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/24/2018
Honestly we really liked this place when we moved in about three years ago, but it's not worth the money compared to other apartments in the area. The fitness center is always very dirty, the carpet and linoleum in our apartment is in pretty bad shape… See More
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Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/31/2017
I would definitely explore other options before suggesting Sugar Run. Two of the main office workers were extremely nice the entire time I rented at Sugar Run, the remaining staff were extremely rude. The main manager is the most rude individual I have dealt with during… See More
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[email protected] • Resident 2011 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/24/2016
I lived at Sugar Run for 5 years from 2011-2016 and had a great experience. Management was helpful and accommodating and repairs were made usually within one day. The units offer a lot of space for the money and I had little issue with noise between… See More
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Anklemzie • Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/07/2016
We moved here from Tennessee in April 2015. When we were long distance communicating, everyone was always so helpful and quick to reply. We were excited to start our new journey in Columbus, Ohio!.. Little did we know, our one year lease was going to lock… See More
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Prospective Resident Visited 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/09/2016
They denied my application when I was approved for an apartment elsewhere and wouldn't even approve me with a cosigner. I was approved at other apartment complexes. I asked why they made up a lame excuse saying it was something a previous landlord said. Like what… See More
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Resident 2011 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/08/2016
Our all experience at Sugar Run is okay. I don't have any issue with management except the old bi..h ( knows who stayed here ). They are good and help you; answer any questions;fix any maintenance issues quickly but may be rude sometimes. Unfortunately; this location… See More
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ashleynn • Prospective Resident Visited 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/09/2016
This place is terrible! When I visited the community, I saw the trash compactor overflowing with garbage. The roads are horrible and have pot holes everywhere. The community is falling apart with no regards to maintenance! You can see the apartment buildings with rotten paint coming… See More
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Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/23/2015
Despite some bad reviews, I couldn't turn down the location of Sugar Run. It's walking distance to my kids' school and my work. There are sidewalks everywhere and I don't hesitate to go for a walk after dark. The ceilings are high and the windows are… See More
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Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/25/2015
WORST COMPLEX EVER. The leasing staff is a gaggle of lying incompetent soul-less "humans." They will squeeze every last dime out of you and turn around and ask for more. Do not live here. Horribly maintained, office does nothing to help or fix the potholes, broken… See More
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Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/13/2015
If I could give Sugar Run no stars I would. First off, the idea of having a couple guys running all of the maintenance for this complex is a joke. THEY CANT KEEP UP WITH THESE CHEAPLY BUILT APARTMENTS. Everything leaks or breaks (especially all the… See More
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flip130 • Resident 2010 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/30/2015
Considered yourself warned, this place is starting to look run down. As someone has stated it takes them for ever to fix stuff, the buildings are looking rough and they never shovel the sidewalks when it snows, just to name a few. To top it off,… See More
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Resident 2010 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/21/2014
I wish that I could give this apartment complex a negative star rating. This is has to be one of the worst manage apartment complex in the Columbus Ohio area. The leasing office does a very poor job in managing this property. I have live at… See More
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Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/15/2014
These apartments look great on the tour, but living here has been terrible. I can hear my neighbors walking in their apartments, talking on the phone, moving around the kitchen, yelling at their barking dog, ...everything. We have multiple snow storms this year and they have… See More
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Resident 2005 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/30/2013
I've lived here since 2005, the staff is wonderful and friendly, maintenance responds quickly to any problems that need addressed, I have two large breed dogs (300 )lbs combined and they love the endless walking paths. This is a very pet friendly community. The location is… See More
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Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/27/2013
I am finding out that the term "Luxury" is a relative term. These are NOT Luxury apts by no means. This is a case where you do NOT get what you pay for. They are not well kept on the outside and the inside...well I had… See More
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Resident 2007 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/09/2013
I lived here for numerous years and this complex has gone down hill tremendously. Management is poor, disrespectful and insulting to residence. The only thing that makes dealing w/the complex tolerable is the remaining office staff. Luckily they do not take on the attitude and unprofessionalism… See More
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keeganw • Resident 2009 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/27/2013
If this place were located closer to Dublin, I'd still be living there this year. I lived in a 1 bedroom Eastham with study option. I absolutely love my study nook, and I've not seen anywhere else offer this option. I'm definitely going to miss that… See More
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Resident 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/12/2013
When we first moved into Sugar Run it seemed nice until we noticed that we had ants crawling out of our shower head. When I called the front office and told them what was happening they said that the exterminator would not be out for another… See More
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 Updated Review
Rating Breakdown
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Grounds
Office Staff
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Manager

 
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Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,191

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,348

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,192

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,570

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Questions & Answers (1)

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What is the estimated utility bill for one person?

Anonymous · March, 19 2018
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Frequently Asked

What are noise levels like at Sugar Run at New Albany?
The community is rated 2.8/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Sugar Run at New Albany?
The community is rated 2.5/5 stars, signifying moderate satisfaction on average.

How safe is Sugar Run at New Albany?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 2.8/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.5/5 stars, which is considered being moderately effective on average.

What is the pet policy at Sugar Run at New Albany?
Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths


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Sugar Run at New Albany is an apartment in New Albany in zip code 43054. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,191 - $1,570. Nearby cities include Westerville, Gahanna, Blacklick, Johnstown, and Whitehall. 43230, 43081, 43062, 43231, and 43229 are nearby zip codes.

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Sugar Run at New Albany

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