On move in day, I did not have a room key because it was lost. They also didn't have my parking key ready even when they said I would have it ready if I paid in advance, which I did. I have a room on the first floor and I can hear everyone above me. I also live next to 2 dumpsters, and I hear the trucks empty it early in the morning frequently. Other than that, I love how it is set up and how we have our own bathroom.