What is epIQ?

Arbors of Olmsted

27380 Cook Road, Olmsted Township, OH 44138
(26 Reviews)
$2,111/mo

Reviews

(26)

3.8 rating

See Details

26 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

sue12175

Resident 2014 - 2015

9/2/2015

Redwood discriminated and retaliated against me for making complaints in regards to my neighbors smoking Redwood fraudulently advertises smoke free in 6 states Redwood forced me to live next to neighbors who I had a no contact order against and who were stalking me and another neighbor falsely accused me of pointing a gun at him while his nurse manager of a wife made fun of my disability. Redwood is full of trashy people. .the only ones who stay are the trash. Everyone who has half of a brain moves out. Dogs run into other apts, dog shut all over sidewalks and neighbors kick their loose dogs. Redwood refuses to let you leav unless you sign all of your rights away. I have news for you redwood, I am never signing anything. Redwood lied to the ocrc when I reported them for discrimination. They are the most corrupt company ever. The only way they will fall apart is if people quit singing their leases and as per all of their ads on Craig's list and apartments.com this is happening. I hope they end up claiming bankruptcy. They deserve to burn… See More>
    Review Author Icon

    anonymous

    Resident 2012 - 2014

    8/22/2014

    I've lived here almost 2 years and overall, it is a great place to live. Very quiet...I don't think I've ever even heard my neighbor. Plus they are very dog friendly and residents are good about cleaning up after their dog...something I cannot say about the last place I lived at. However, for such a nice community it is a shame that they have poor management. I would estimate there have been at least 5 or 6 property managers since I moved in. It's always someone new you're talking to and you have to again explain whatever issue you had before. Plus when you do have an issue be prepared to have to follow up yourself a few times before it gets handled. So if you can deal with crappy management the place is great otherwise.

      Review Author Icon

      anonymous

      Resident 2011 - 2014

      8/6/2014

      I lived at arbors of olmsted for 3 yrs Denise was the only property manager that was helpful professional and cared about the tenants. They raise your rent 25 dollars every year and you have to let them know 90 days prior to your lease ending if your staying or it is raised even more. The place is beautiful but very overpriced for the area and how cheaply made everything is. Do yourself a favor don't rent from redwood management. They do NOT give you back your security deposit either no matter how clean you leave the apartment . They are a greedy corporation!!

        Review Author Icon

        anonymous

        prospectiveVisited 2014

        1/28/2014

        I haven't even moved here yet but absolutely had to write a review about what a positive experience it has been thus far. The Property Manager Denise is fabulous and made me feel welcome immediately. It was like I had known her forever. You can really tell she cares about her residents. I only saw the model apartment but it was very open and bright throughout. The area seems quiet and safe which are two of the most important qualities I was looking for when moving to a new place. I'm really looking forward to moving here soon!

          Review Author Icon

          KAD1066

          Resident 2013 - 2014

          1/8/2014

          I can not say enough good things about the staff at Arbors of Olmsted. They do an excellent job from the leasing and move in process to maintaining the property. My husband and I (and our dog) moved here over the Summer from the East Coast. The Property Manager, Denise kept in contact with us, kept us updated as to when our place would be available. (We were pretty picky about what we wanted.. End unit with 2 car garage). She went above and beyond to accommodate our needs and went out of her way to assist us with the move and advising us where places were located (such as the grocery stores, banks and everyday places we needed.). John, the maintenance supervisor, is very friendly and helpful. They do a great job keeping up with snow removal and landscaping. I would highly recommend living here.

            Review Author Icon

            cbrunne2

            Resident 2013 - 2014

            1/6/2014

            The property manager, Denise, is awesome! She is so kind and is always very social with tenants. She really made us feel at home as this was our first real place on our own after graduating from college and getting jobs. The floor plan of the townhomes are also really nice. They are very open, and have nice large kitchens with electric appliances (that seem to be new)and a breakfast bar. The attached garage is great in the winter. The location is conveniently close to 480. There is also an online payment option for rent which is really convenient for our busy schedules. Our friends and family were very impressed by this place. This place is a great first home.

              Review Author Icon

              anonymous

              Resident 2007 - 2013

              12/12/2013

              12/12/13 I lived at the Arbors of Olmsted, for 6 years and loved the townhouse/type apartment, with all of the following amenities: single level, two bedrooms, two baths, washer/dryer, located in the unit, dishwasher, the attached garage, private, entry door, and patio. I used to say, to my family/friends, I am going to live, here, until I die. However, due to the yearly, rental increases, first, $10/month, for a couple of years, then, $15/month; and, the most recent $25/month, if I signed my lease, 90 days, prior to expiration of lease. And, since my rent would, still, not be at current price of new rentals, I knew it would be at least a minimum increase of $25, the following year!!! Unfortunately, I was left with no alternative: not renew my lease. What made my departure, most difficult, was leaving Denise and John. During my residency, at the Arbors (I was the first and only person to live in my unit.) at least a half dozen, Property Managers and Maintenance Supervisors had come and gone. Denise is the best Property Manager Redwood Management assigned to The Arbors of Olmsted. Having worked, as a Customer Service Supervisor, for… See More>
                Review Author Icon

                anonymous

                Resident 2010 - 2013

                11/21/2013

                I've been here for several years now. These apartments are more like a small home or condo. The only complaint I have is the high price of the rental, (it really is too high for the area) and the revolving door at the property manager's office. Denise is the current property manager,and I hope she stays. She really cares about her residents, and goes out of her way to provide top-notch customer service. I feel I can approach her with any concerns or questions without being made to feel uncomfortable or fearful of reprisals. She truly is a lovely person. Thank you Denise!

                  Review Author Icon

                  anonymous

                  Resident 2012 - 2013

                  11/13/2013

                  If you're looking for a great place to live, you've found it!!! I cant say enough great things. The layout of the units is exceptional. The attached garage priceless! I had a two car garage which is best. They're high ceilings in the living room, plenty of space, bright. It was built in '07 or '05 I forget but the materials are new and more like a home, not an apartment. Maintenance (John) and staff (Denise) are exceptional too! Anything that needed to be fixed was taken care of new and immediately. Denise answered and returned any and all of my calls right away. If I ever needed anything they accommodated. I had to move out a month early and Denise was able to get it re-rented enabling me to get a prorated amount of rent back. They were honest about that because I wouldn't have known. You're typical cleaning fee was taken from the deposit which is standard and only $50.00. My expectations were always exceeded. I can guarantee you'll be happy here if you're looking for a nice, clean, safe, spacious, home. Many tenants live here for years on end because its an ideal home. The only reason I left… See More>
                    Review Author Icon

                    anonymous

                    Resident 2012 - 2013

                    9/29/2013

                    I lived here one year. spacious, quiet and safe. very nice to have your own laundry space, attached garage and patio. staff helpful, friendly and respectful. the only reason I am not still there is that I was able to buy a house.

                      Review Author Icon

                      anonymous

                      Resident 2013

                      9/5/2013

                      It is SO refreshing to have a Property Manager (Denise) here who always has a smile to share, a warm heart and a genuine concern for all residents. Denise does NOT hide from residents when she's on "her" time. She is very quick to respond and always follows up! She makes me feel like a valued resident and I've witnessed that same behavior with other residents as well. GREAT hire Redwood Management! John our Maintenance Superintendent is equally as good and extremely polite. Denise and John make a wonderful team and represent the Redwood Management brand very well! I hope that both of these individuals will be here for years to come!! They play a huge part in making this a wonderful place to live!

                        Review Author Icon

                        Bevthecarsalesgirl

                        Resident 2013

                        8/6/2013

                        I was one of the "floodies" of July 2013. There was a problem with the structure of my apartment that the 16 days of rain made visually evident. It had probably been leaking a little bit for years but no one really saw til then. Anyway, what I thought was a minor problem turned out to be more than that, but The Arbors stood up and took care of everything. Yes, it is their property and you would guess they would want to take care of IT, but they went much further than that and took care of US in the process too! Outstanding job and I can recommend these apartments with complete confidence. Several people need huge pats on the back. The owners who did the right thing and did it right, leaving my suite looking beautiful once again. Maggie who orchestrated us leaving our suite, being put up at the local Marriott while repairs were being made, and reimbursing us for our expenses while there. John the maintenance superintendent who is quite simply the best when it comes to anything and everything. His friendliness is only out-ranked by… See More>
                          Review Author Icon

                          anonymous

                          Resident 2010 - 2012

                          9/27/2012

                          I lived at this location for two years and only left because of moving out of state. The initial move was a "sizing down" move from my home of 30 years. The apartment was spacious as my home. Thecloset space was exceptional with a full, almost double walk in closet in the master suite. There was a washer and dryer hook up that just added to the comforts. When I first moved in there were several changes in our on site management staff, but most recently we have had personnel Maggie and John who are friendly and cetainly efficient in providing me with whatever I needed. I have a pet that was welcome to "visit" the office on our walks, even got treats on occasion :)My neighbors were every single one......nice! They were friendly yet not nosy in anyway. Other pet owners even shared their times of walking their pets if they were not socialized. Bottom line, I am writing this because too often only those who want to complain take the time to write anything. This apartment was my home and I was very happy there. If I chose to rent again, this would be my first stop.

                            Review Author Icon

                            anonymous

                            Resident 2012

                            8/16/2012

                            Love living here. Maggie and her staff got me in here so quickly and I'm very greatful for that. The apartment is spacious with a large kitchen and open floor plan with vaulted ceilings. Each unit has it's own attached garage, a front and back door with privacy fences. I sit out back every morning with my coffee in complete privacy. Also one of my must haves was a washer/dryer hook up. Great place to live and hope to be here for a long time. Have not had any issues with the managing staff. They are all very friendly and willing to help you...if John sees me with my garbage, he takes it to the dumpster for me.

                              Review Author Icon

                              webphenom

                              Resident 2011 - 2012

                              6/27/2012

                              One of the nicer apartment communities on the west side of Cleveland. Visitors often mistake them for condos due to the "ranch style" design, which lends itself to a more "home-y" feel than a traditional stacked apartment. Never have to worry about neighbors above you making noise, because there aren't any! Grounds are kept up nicely, maintenance is punctual and responsive. I would DEFINITELY recommend friends and acquaintenances to move in here. Rent was between $950 and $1050, depending on whether you opt for a 1 or 2 car garage. $25 extra per month for pets (with a $200 extra deposit), however, I didn't keep pets. The best part of this place? It's soooooooooo quiet! I loved the peaceful evenings. Never had a problem with noisy neighbors at all.

                                Review Author Icon

                                anonymous

                                Resident 2011 - 2012

                                3/5/2012

                                Bad Customer Service from the top down!

                                Moved into the Arbors of Olmsted in October of 2011 on month to month rent, I called about corporate rentals and the property manager advised me at that time they do these all of the time and that we would have no problem! She told me that considering my line of work (insurance adjusting) if I got a transfer to another site she would not have a problem with me giving 15 days notice before leaving! She assured me that there would not be a 30 day notification period needed (only verbal not in writing)! Then she left! By January there was a different property manager in the office! The new manager came in and had to audit all of the work of the previous manager because apparently she was not doing things correctly! How long did it take them to figure this out? I read about the transient management before moving in, but ignored it because I spoke with the property managment at that time and she assured me that I would have no problem! Don't listen to anything they say! And if you do make the decision to move in despite what you have… See More>
                                  Review Author Icon

                                  anonymous

                                  Resident 2011

                                  12/1/2011

                                  LOVE IT!

                                  Moved in about a month ago. SO IMPRESSED! I came from a so-called "luxury" community nearby and was a little skeptical. No pool, no clubhouse, I was thinking this place was going to be a rip-off. It's not. My apartment is beautiful, Ms. Elek the property manager is great, and the one time I met the maintenance staff, they all seemed very nice as well. I truly couldn't be happier. The only downside is people don't really clean up their dog messes, but if that's the worst thing to complain about. Guess I will know in a year for sure!

                                    Review Author Icon

                                    anonymous

                                    Resident 2009 - 2011

                                    11/22/2011

                                    HORRIBLE MANAGEMENT

                                    I resided at The Arbors of Olmsted for two years. I absolutely loved living there; very peaceful and quiet at all times. I loved the apartment layout; it felt like a house, not an apartment. Grounds were always well-kept and maintenance was always prompt and responsive. --- was great. I unfortunately was unemployed for two months and lost my apartment, as I was no longer able to pay my rent. Had this not occurred, I probably would have never moved out. The Arbors went through MANY changes in management in the two years I resided there. The current property manager, ----- ---- has a terrible work ethic and professionalism. As I was preparing to vacate the premises, continual contact with Ms. ---- was needed. I needed to schedule the move-out date, walk-through, set up a payment plan, etc. I had tried to contact her numerous times via phone, to which she never answered, nor would she return my calls, even after I left voicemails. I stopped by the office numerous times, during office hours, only to find the door locked and no one there. I have continually had to contact Redwood's corporate office for communication and have expressed my displeasement… See More>
                                      Review Author Icon

                                      carbuffohio

                                      Resident 2009 - 2011

                                      5/25/2011

                                      Very nice community

                                      I have been a resident here since 2009, the complex did experience some loss of grass at the end of last summer s drought but it is clearly evident that getting the grass to recover is a top priority to the owners, there have been crews here working feverishly and we have beautiful grass again. Management has addressed any issues and questions I have had and the maintenance staff is incredible. This is a very quiet and well kept property, couldn't be happier.

                                        Review Author Icon

                                        anonymous

                                        Resident 2011

                                        4/22/2011

                                        Love my new place!

                                        I have been here for a few short months. It is quiet and people are friendly. When you call for maintenance he is practically there before you are off the phone. The office staff is always friendly. I would recomend to my friends.

                                          Review Author Icon

                                          newhomeowner98

                                          Resident 2009 - 2010

                                          1/22/2011

                                          The Good, The Bad, and The Ugly

                                          I lived here for 1 year and during that 1 year we have had three different property managers. That tells you something right there. I will start with the good though. The Good: I liked having a 2 car attached garage where my wife and I could park during the winter. Another nice feature was having a patio where you could put your grill. The kitchen being an open format to the family room is also nice. I liked bringing in my own washer and dryer. A lot of places have poor washer/dryers that do not do a good job. The Bad: Rent is high. We recently bought a house and when we tell people how much our rent was, they were shocked. The location can be bad depending on where you are used to living. Most food places/malls are pretty far away. The only positive to the location is 480 being close. Never believe what a property manager has told you. Get everything in writing. We were told we would not be charged for certain things and that they would fix… See More>
                                            Review Author Icon

                                            laciemom

                                            Resident 2008 - 2011

                                            1/12/2011

                                            Good and Bad

                                            I have lived at Arbors of Olmsted for three years now. I love the layout of the unit and the fact you have a small yard and an attached garage. However, you can hear noise from your neighbors. I can hear the surround sound thumping from two units away at times. The walls are cracking and my floor has cracked and shifted. The toilets block up very easily. Several changes in on-site management over the past year. Grass was dead in the fall and looked horrible. Good on the snowplowing. Seems they don't want children in the complex, no bike riding, etc. That really SUCKS!

                                              Review Author Icon

                                              Conned2010

                                              Resident 2009 - 2010

                                              11/5/2010

                                              Poor Management!

                                              I enjoyed renting the apartment- the layout was nice;no one above or below you. I liked that the garage is attached to the apartment like a house. However, the problem started when I left, and waited for my deposit back. The management insisted that I had to pay for the professional cleaning of the apartment even if I left it in a pristine condition! They said it was the cost of business. Well, it's a poor business decision to clean an apartment that was already immaculately clean. What did the professional cleaner do then? They lied to me! They said they will not deduct anything and yet they did!

                                                Review Author Icon

                                                bill44138

                                                Resident 2008 - 2010

                                                10/2/2010

                                                Stay Away!!!!!

                                                I live here and am trying to get out of my lease. The last few months here has really taken a turn for the worst. They have changed managers a few times now. ALL the grass and landscaping is dead and looks like a desert now. There is signs up all over that it is NO LONGER KID FRIENDLY!!! No bikes, no rollerbladeing, no skateboards, etc. They keep changing all the rules. Half the apartments are empty now as noone wants to live here anymore, except the elderly who just complain all the tiem about the younger folks here. My rent has gone up every single year now. The cement is falling apart and they refuse to fix any of it. There is dog crap all over the complex as noone picks up after them. Stay away!!! You will regret it here!

                                                  Review Author Icon

                                                  Denver2010

                                                  Resident 2007 - 2010

                                                  1/18/2010

                                                  Great place to live!

                                                  I am one of the original tenants to move in to the Arbors of Olmsted. I moved in, in October 2007 when the final construction was just being wrapped up. This has been the best apartment I have ever lived in. Not only are the floor plans spacious, but the units are built more like homes than apartments, plus I was able to get an end unit so it made it even better. The management here is amazing. Ive never seen such a well maintained property. I am moving to Colorado in February 2009 and have search high and low for an apartment community just like this one, no such luck. If the management where I am moving is even half as nice and hard working as they are here at the Arbors of Olmsted, I will be VERY happy.

                                                    Floor Plans & Pricing

                                                    2 Bedrooms

                                                    2 Beds, 2 Baths

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    N/A
                                                    N/A

                                                    Renter Ratings

                                                    N/A

                                                    Review Ratings

                                                    Noise

                                                    0.0

                                                    Grounds

                                                    0.0

                                                    Safety

                                                    0.0

                                                    Office Staff

                                                    0.0

                                                    Maintenance

                                                    0.0

                                                    Neighborhood

                                                    0.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    N/A

                                                    Number of reviews in the past 365 days

                                                    N/A

                                                    Manager’s Review Engagement

                                                    N/A

                                                    Percentage of reviews responded to

                                                    N/A

                                                    Manager’s Review Reply Time

                                                    N/A

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Arbors of Olmsted

                                                    July 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    31
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Arbors of Olmsted is an apartment in Olmsted Township in zip code 44138. This community has a 2 Beds, 2 Baths, and is for rent for $2,111. Nearby cities include Olmsted Falls, North Ridgeville, North Olmsted, Berea, and Westlake.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.