Review History for Guitar88

Liberty Hill


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Guitar88

Resident 2014 - 2015

3/13/2015

We had the most awful experience EVER here. DO NOT, I warn you, DO NOT rent from these slumlords! We were told when we moved in by Sales woman Lindsay, NOT to mention anything to her manager, Melissa, because she was going to give us an extra $100 off and didn't want her to know. That should tell you enough right there about the staff. Lindsay was absolutely HORRIBLE. When we did the walk through preview with her we heard a bunch of noise from the upstairs unit and she said "Oh don't worry about that, that rarely happens". I have literally NEVER been in any place in my life with more noise issues than Liberty Hill Apartments in Solon, OH. We can hear EVERY step that the family of 4 above us takes. We also can hear EVERY time the flush their toilet, and every time they take a shower or talk. We tried to get this problem fixed and they offered us a new unit but would not move us. Like we really want to spend another $300 and time and mental energy moving to a new unit when we just moved two weeks ago. This place, and the staff, are a joke. They should've offered to move us, or pay for the movers, no doubt, with how upset we were. Clearly, they don't care at all about us and are just slumlords. Read on to hear more about how horrible they are. WAY over-priced. Every single door has fallen off the hinges, the sliding door to outside won't shut at all, so our heat goes out the door every night, and cold air just somehow blows right in from another location. When I asked maintenance about this he said "I know, it's ridiculous, I have to attach a piece of plastic over that vent so the cold air won't come in. NOBODY told us about this when we moved in! Dog poop all over the place and they put us in a pet building when we don't have pets, go figure. I have gone back and forth SEVERAL times with Lindsay about the sound and how awful it is. She admitted to hearing it and so did the general manger, Melissa, AND the maintenance supervisor Jeff admitted to it as well. A month later when she asked how we were and I explained it was just as awful, the sound, as it was before, she said, "Oh, well we've closed this case as we've decided that there is no sufficient evidence of noise". I said really? Even though you, your GM, and your head of maintenance admitted to this horrible noise? She then did not respond and has never responded to me since. Literally just unresponsive now. I don't feel comfortable handing her my rent check so I give it to the GM, Melissa, now. Please do yourself a favor and read the other reviews here, and you can definitely see the consistency of horrible structured buildings and staff. I'm sure they'll try to respond to this and make it seem like it was way different. To be completely honest, these were the worst 6 months of my life living here, and I can't wait more than anything to move out. I'm very happy that I'm finally posting my honest feelings regarding Liberty Hill Apartments and I hope this stops as manypeople as possible from moving in to this hell hole.

    Review 18 out of 47

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    Liberty Hill

    March 2024

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