Kensington Grove Apartments
#7,942 #7 #164

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Kensington Grove Apartments

1135-1263 Whitney Lane , Westerville, OH 43081
(24 Reviews)
$1,417 - $2,992/mo

Reviews

(20)

4 rating

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24 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 1248850

Verified Resident 2023 - 2024

5/4/2024

Great, attentive staff. Prompt maintenance Quiet, scenic neighborhood Not "little boxes" like all the new monstrous communities of flats Great, attentive staff. Prompt maintenance Quiet, scenic neighborhood Not "little boxes" like all the new monstrous communities of flats

    Manager

    5/28/2024

    Kensington Grove Apartments
    It is lovely to hear you enjoy your quiet home and our attentive team! We work hard to provide an environment where our residents can relax, and it means a lot to know our efforts are making a difference. Thank you for the five stars!
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    Resident 1188205

    Verified Resident 2023

    10/9/2023

    We enjoy the space of our apartment, and we love the unique layout. We don't often get a breeze through the windows, which is unfortunate, but overall our biggest complaint. We love the high ceilings, and tall windows! Everything has been wonderful so far.

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      Resident 1176182

      Verified Resident 2023

      9/2/2023

      The community is very peaceful and quiet. The unit that I reside in is very spacious and overall clean and satisfying. The staff was friendly, courteous and accommodating. They were very helpful during the leasing process.

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        Resident 1131384

        Verified Resident 2020 - 2023

        4/14/2023

        I had a leaking refrigerator and dishwasher for one year before they were replaced. Landscaping is minimal and have had no mulch put down for 2 years. I had a huge pile of brush in front of my apartment when I moved in and it took 3 years to have it finally removed. Wild animals lived within the brush. Sunbury Rd is very noisy with all the trucks, motorcycles, and cars with no muffler racing down the road

          Updated Review

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          Resident 1068847

          Verified Resident 2020 - 2022

          12/25/2022

          Great staff but rent is much to high for these apartments. Quality of buildings is fair but not energy efficient at all. Utilities are high due to poor construction of buildings and some issues we have been told cannot be remedied due to the way is was installed, washer drains freeze in all apartments I am tole causing overflowing drain.

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            Resident 1088660

            Verified Resident 2022

            11/26/2022

            Wasn't here a week. The police was here 4 different times. I haven't been here a hold month. The apartment was half done. It appeared to be good. Looks can be deceiving. I have 40 or more pictures of crazy stuff. The office manager, words were: somethings don't bother people. Well I know, what should be excepted. And it bothers me. All this half but work fixing things. Was told to try oven cleaner. To Ignore cleanliness and properness of things is not right. To have taken her finger nail and scrape the door handle to show me that it could be clean. The over all was poor. The cracks and missing or hanging loosely things. Should have been fix. You paying higher rent and lt looks like messed up.

              Updated Review

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              Resident 1079518

              Verified Resident 2013 - 2022

              10/29/2022

              1199 Whitney Lane.. every year I complain about the big bushes on the island outside our townhouses. It is difficult to pull out when you cannot see beyond the bushes and kids are playing here. As of this time they are still not trimmed, although they promise every year to do it the lawn s are taken care of. However, there is no mulch in the bed and the grass needs reseeding in many places. I would say landscaping is neglected. To me it is embarrassing to drive down. Bumpy Whitney Lane needs fresh asphalt however they only repair the holes. Landscaping in front of the ranch homes are weedy. Rent goes up every year of course, and yet they offer no improvements inside.

                Updated Review

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                anonymous

                Resident 2011 - 2021

                8/28/2021

                For your own safety DO NOT rent at this complex, The property manager does not step foot on the property. The property managers direct contact with tenants is beneath her. The property is in constant disrepair, with large amounts of trash covering the ground. Just drive onto the kensington grove apartment complex and when your cars alignment is ruined immediately this review will be verified, The staff members of the complex will consistently incorrectly charge you and will be corrected by the regional manager over and over again. The police are called to the property on a regular basis for illegal activity between midnight and 4:00am The management does not understand that a lease is a contract and both parties of a contract are held equally to the contract. They may hold the tenant accountable to their portion of the lease but will not adhere to the landlords portion of the lease, nor do they thing they have to follow any laws set in place by the state of Ohio. The management staff is completely incompetent, unattentive , and has no work ethic, The life at kensington grove will be stressful and frustrating at best.

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                  anonymous

                  Resident 2018

                  6/19/2018

                  We lived here for 5 years. The best part of the experience were the last 3 years when new management took over. The take really good care of the property and the ladies in the office are always very nice and helpful. Chris is the Maintenance Supervisor and he takes such good care of everyone here. The only reason we moved was because we bought a house.

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                    anonymous

                    Resident 2017

                    12/2/2017

                    At first look, this apartment complex offers a great location and nice apartment layout. I feel that the walls were thick, so I wasn't bothered by neighbors. The people living here are friendly, and overall it feels safe. However, after several months here, issues arose. When Winter came, heating and electric problems surfaced and the maintenance staff disregarded my personal belongings as well as tracking mud through it, leaving the heat on 90 degrees, and leaving the lights on. When I brought up this issues, the staff denied this occurred and didn't provide compensation for the expenses that caused me. I don't feel respected or cared about. Also, be prepared for rates to go up 15% or $200 at your renewal. Had I known the rates would skyrocket, I would have chose a different location, so I wouldn't have to move again. I hope this review is helpful to anyone looking at these apartments.

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                      stevehulsey@gmail.com

                      Resident 2015 - 2017

                      10/18/2017

                      My Wife and I have lived in a 1bedroom apartment for 2 years. Kinsington Grove is between the Columbus Colony and the Presbyterian Central College Church and it backs up to woods. You wouldn't know it was here. This is not your typical apartment complex. Since this community was built as Condos the soundproofing is very good. The office staff and maintenance crew are prompt and courteous. Inniswood Metro Garden and Hoover Reservoir is less that a mile walk away, there are many walking and biking paths close by.

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                        Sandra567547

                        prospectiveVisited 2013

                        3/27/2017

                        Kensington Grove is a nice community with a very responsive Maintenance team. Our maintenance needs have been mainly addressed by Chris. Chris has helped us with many issues since my husband and I moved here about 5 years ago. He is professional, responsive and customer focused with a "bias" for getting things done. He listens before acting and making judgements. Chris, then resolves the issue quickly, unless a part or product needs to be ordered. When this occurs, we appreciate his empathy and follow up. This occurred after trying to fix our air conditioning unit a couple of times. We are pleased to reside in a complex where employees are committed to meeting customer expectations that are consistent with the goals of their company. Chris demonstrates this whether he's fixing a dripping faucet, a waste disposal, repairing appliances, responding to a furnace issue or any other maintenance problem. Additionally, we appreciate the diplomacy and tact Chris utilizes to provide the appropriate feedback after the resolution of a maintenance issue. Based on our experience, and what we've heard from others, we view Chris as a valuable asset to Kensington Grove.

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                          anonymous

                          Resident 2017

                          3/16/2017

                          I just moved in. Our new home was immaculate! I heard from one of the girls in the office, that the property manager is the last person to walk an apartment before people move in and she goes there with cleaning supplies, mop, broom, and vacuum cleaner to make sure it is perfect. I've never heard of such a thing! I had a few mechanical things that needed to be fixed and figured they'd get to me next week, but even then, it was done the next day. I'm very impressed with the staff so far.

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                            anonymous

                            Resident 2013 - 2017

                            1/9/2017

                            With the freezing temperatures a few mice have decided to come in out of the cold and chose my house for their home away from home. I can tell you the maintenance guy responded right away, did a thorough walk through of my house to determine where they might be getting in at. He set up traps and wool and came everyday to check the traps. The manager has either emailed me or called me every single day to make sure what they did was working. I've read a few bad reviews and that has never been my experience with the property or the management. They are genuinely concerned about their residents and you always feel like your problem is their people. I have lived here 3 years and not going anywhere anytime soon.

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                              Mwycoff01

                              Resident 2011 - 2016

                              11/17/2016

                              My husband and I have lived here at Kensington Grove for 5 years and I can truly say that it just keeps getting better and better! We never have to worry about maintaining our place because the maintenance crew is always on top of repairs that are needed. We have plenty of room here in our townhouse- I'm sure there would be enough room for 4 or 5 people comfortably. Also we feel very safe and secure in this community- it is private and quiet all the time! Kensington Grove is an attractive community too. We are proud to show it off to our friends and if we ever get the opportunity we recommend it to people in need of housing. The best part about our community is the property manager and her terrific team! They truly do CARE about their residents- they always go above and beyond to make you feel welcome and appreciated. We hope to live here for many more years!

                                Manager

                                1/9/2017

                                Kensington Grove Apartments
                                Thank you for posting this on line review. although posted anonymously, I think the "7 years" gave you away. We love you guys too! Thank you for choosing Kensington Grove and we hope you live here AT LEAST another 7 years.
                                Review Author Icon

                                anonymous

                                Resident 2009 - 2016

                                11/16/2016

                                My husband and I reside in a lovely community called Kensington Grove and have resided here for seven years. Obviously, we are very pleased...but so are our neighbors! There is very little resident turnover. That is due to our quality of life. The grounds are pristine. Lawns are mowed...shrubs trimmed...snow removed! Maintenance is unbelievably prompt! The community is quiet! We love it!

                                  Review Author Icon

                                  anonymous

                                  prospectiveVisited 2016

                                  5/14/2016

                                  The Assistant Manager (-----) is very rude and unprofessional. I had inquired about living here and didn't hear anything back from them for over a week so I moved on with my search. Then suddenly they called me every single day wanting me to come in. When I told her that I wasn't interested based on how long it took them to call me, she made up lame excuses and basically told me that I was in the wrong. Very poor customer service and this woman was extremely rude

                                    Manager

                                    1/9/2017

                                    Kensington Grove Apartments
                                    Unfortunately, our internet was down for over a week. Once our services were repaired, we began reaching out to people who had formerly inquired about our homes. Our intent was not to be rude or bothersome, but to make sure we provided you all our information. We hope if you ever have a residential housing need in the future, we are given another opportunity to help you.
                                    Review Author Icon

                                    bryanerics

                                    Resident 2015 - 2016

                                    3/11/2016

                                    This place has been good thus far. Moved into the 2b 2.5bath townhome about a year ago. Pros & Cons as such: Pros: - Maintenance is quick. My heater malfunctioned over winter. Fixed within an hour of my call. - Good neighbors. I may be just luck on this one, but my neighbors are pretty quiet. Have had no noise issues whatsoever. - Quiet area+ not many units. Though its on Sunbury road, unless you rent the ranch homes facing the road its peaceful. - Equipment and workmanship of home is decent. Nothing has fallen apart in my apartment, apart from my minor issue with the heater which was promptly fixed. Moreover nothing looks like it going to crumble soon. It's a pretty cozy apartment to live in. Location - Hoover dam is 3 mins run away, Kroger is 3 mins drive and downtown Westerville is 10 mins away. Electricity & Gas - Westerville electric & Columbia gas (for heat & stove). Unlike many places around, you won't be subjected to third part providers who tend to hike the rates. My electric plus gas averages around $90 during winter and $40 during the rest of the year for a 1275sqft… See More>
                                      Manager

                                      1/9/2017

                                      Kensington Grove Apartments
                                      Thank you for posting this on line review and we are excited you will be renewing your lease. Our Kensington Grove residents love the well constructed and spacious floor plans and do not want a community with amenities, which helps keep the community quaint & quiet. Having said that, our pool is a commercial size pool 1 mile down the street. It is not an over used pool so we hope when it reopens again, you will come use it. Fitness 19 is 3.4 miles away and is a really nice fitness facility. Like most communities we have a contract with a snow removal company and snow is cleared at 2 inches and then treated for potential ice. 2 inches is an industry standard. We offer free salt to all our residents in the event they would like to treat areas in conjunction with the professional service.
                                      Review Author Icon

                                      Kurtcholland

                                      Resident 2013 - 2015

                                      12/19/2015

                                      Let me introduce you to the worst apartment complex in the state of Ohio. If you want terrible customer service, by all means, sign the hell bound contract at Kensington Grove. Their property manager will double charge you in one month and tell you it's your fault for not watching your bank statements to watch being over charged. Or she will gladly write a contract for move out that deals with laws and regulations for the state of California. The only way to even contact anyone about any questions seems to be when they send a collection notice to your front door because their manager started using a card that you haven't used since 2012 to make your rent payment for the month and not mention it. I have had it with these people and wouldn't recommend them to my most hated enemy. I have been moved out since September and I am still running into the same problems with these people, because they are to incompetent to take in anything that goes on around them, or how any business should run properly!

                                        Review Author Icon

                                        ufjake

                                        Resident 2013 - 2014

                                        4/29/2014

                                        I have lived at Kensington grove for a year and it has been a very pleasant stay. There are some pros and cons, and I will break it down here quickly. Pros: - Very quiet location. The community is between the Columbus Colony and the College First Church of God, and it backs up to woods, so there is VERY little noise if any from road traffic, construction, commercial, etc. You would never guess that it was an apartment community from first glance because it is so small and the buildings look like condominiums more than apartments. It's the kind of place I liked to invite my mother and father over to, as they are the type that get concerned that I'm staying safe and living in a good area. - The apartments are HUGE! 1100 Square feet for a 2 bedroom 2 bath was really nice, especially having a roommate! I had previously lived over by Easton in large 1 bedroom apartment and I was able to get a much bigger apartment with a second bedroom for less than what I was paying at that time! - The management has been updating the apartments with… See More>

                                          Floor Plans & Pricing

                                          1 Bedroom

                                          A1

                                          1 Bed, 1 Bath | 818 sq. ft.

                                          See Floor Plan Details

                                          2 Bedrooms

                                          B1

                                          2 Beds, 2 Baths | 1,088 sq. ft.

                                          $1,417 - $2,294

                                          2 Available Units

                                          See Floor Plan Details

                                          B2TH

                                          2 Beds, 2.5 Baths | 1,275 sq. ft.

                                          $1,757 - $2,992

                                          1 Available Unit

                                          See Floor Plan Details

                                          Disclaimer: Special, prices and availabilities subject to change.

                                          epIQ Ratings

                                          What is epIQ?

                                          The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                          epIQ Report Card

                                          In partnership with SatisFacts™

                                          Community epIQ Grade

                                          B
                                          B

                                          Renter Ratings

                                          A+

                                          Review Ratings

                                          Noise

                                          5.0

                                          Grounds

                                          5.0

                                          Safety

                                          5.0

                                          Office Staff

                                          5.0

                                          Maintenance

                                          5.0

                                          Neighborhood

                                          5.0

                                          Survey Ratings

                                          SatisFacts™ Tour Survey

                                          SatisFacts™ Move-In Survey

                                          SatisFacts™ Maintenance Survey

                                          SatisFacts™ Renewal Survey

                                          Review Count

                                          B

                                          Number of reviews in the past 365 days

                                          3

                                          Manager’s Review Engagement

                                          D

                                          Percentage of reviews responded to

                                          33.33%

                                          Manager’s Review Reply Time

                                          F

                                          Average time to respond to reviews

                                          204.33 days

                                          View Community Timeline
                                          View Community Timeline

                                          Features & Amenities

                                          Laundry
                                          • Utility Room with Washer and Dryer Connections Available
                                          Parking
                                          • Attached and Detached Garage Parking
                                          • Garage
                                          Pets
                                          • Cats Allowed
                                          • Dogs Allowed
                                          Other
                                          • 1 and 2 Bedroom Loft Apartments
                                          • Breakfast Bar
                                          • Complimentary Gym Membership
                                          • Formal Dining Area
                                          • Kitchen Pantries
                                          • New Kitchen Appliance and Countertops Available
                                          • Online Payments Available
                                          • Oversized Windows
                                          • Pet Friendly Community- Pets Welcome
                                          • Pool
                                          • Private Entrances
                                          • Resident Social Activities
                                          • Short Term Lease Available
                                          • Vaulted Ceilings
                                          • View
                                          • Walk In Closets
                                          • Wood burning Fireplace with Slate Hearth Available
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                                          Leasing

                                          Welcome to Kensington Grove. We are a neighborhood-style community in Westerville, Ohio offering luxury apartment features and amenities. Step onto our sprawling grounds and be whisked away by well-manicured greenery, birds singing, and a staff ready to assist.Located moments from I-270 and Rt. 161, minutes from the excellently-rated Westerville School District and a variety of shopping and dining options, Kensington Grove is the ideal setting to call home.
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                                          Office Hours

                                          • Sunday: Closed
                                          • Monday - Friday: 09:00 AM - 06:00 PM
                                          • Saturday: 10:00 AM - 05:00 PM
                                          This community is managed by

                                          Berkshire Communities LLC.

                                          B+
                                          B+
                                          Communities
                                          110

                                          Questions & Answers (0)

                                          Frequently Asked

                                          Based on 24 number of votes by renters, Kensington Grove Apartments is currently rated 4 out of 5 stars.
                                          Kensington Grove Apartments is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                          Kensington Grove Apartments is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                          Kensington Grove Apartments is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                          Kensington Grove Apartments is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                          Kensington Grove Apartments is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                          Kensington Grove Apartments is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                          Managers have responded to 33.3333% of their community reviews in the past year.
                                          Managers have replied within 204.33 days to their community reviews in the past year.
                                          Berkshire Communities LLC.
                                          Cats Allowed
                                          Dogs Allowed
                                          1 Bed, 1 Bath
                                          2 Beds, 2 Baths
                                          2 Beds, 2.5 Baths

                                          Contact Property

                                          Kensington Grove Apartments

                                          July 2024

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                                          Beds

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                                          Baths

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                                          Kensington Grove Apartments is a 818 - 1,450 sq. ft. apartment in Westerville in zip code 43081. This community has a 1 - 2 Beds, 1 - 2.5 Baths, and is for rent for $1,417 - $2,992. Nearby cities include New Albany, Worthington, Gahanna, Lewis Center, and Columbus.

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