I have been living at The Woods at Polaris Parkway for a little over 1.5 years. The office and maintenance teams are very prompt to fix any problems within the apartment. They are courteous and are always fun to stop by and chat with anytime (not that I am a weirdo that chats up the office all the time). The pool is very clean. The gym is kept very nice. There are laundry facilities on the premises if you decide not to just install one in your own space. There is even a park for the kids and a park for the doggies. The insides of the living spaces are modern and well maintained. I am a bit of a neat freak, with some OCD tendencies, so coming from me that is something to take into account. I looked at several apartments around the Westerville area and didn't find anything that compared to The Woods at Polaris Parkway. Oh and nothing smells funny, you know how sometimes apartments can smell funny, not here! :)