Hillside on Madison
#7,518 #4 #58

What is epIQ?

Hillside on Madison

512 East Madison Street, Broken Arrow, OK 74012
(158 Reviews)
$719 - $909/mo

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

$719

See Floor Plan Details

2 Bedrooms

2 Beds, 1 Bath

$829

See Floor Plan Details

2 Beds, 2 Baths

$909

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

3.4

Grounds

2.8

Safety

3.2

Office Staff

2.7

Maintenance

2.6

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

13

Manager’s Review Engagement

C

Percentage of reviews responded to

53.85%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.85 days

View Community Timeline
View Community Timeline

Hillside on Madison Reviews

(125)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1251546

Verified Resident 2024

5/16/2024

For as old as this place is , it's not too bad. When I moved in it took almost a month to get my leaking toilet fixed. There was no monthly charge for the water at my time of move in . 3 months… See More>

    Updated Review

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    Resident 895388

    Verified Resident 2021 - 2024

    5/13/2024

    It was great, until the newest property manager came in and started being a ----, not communicating and screwing us over. Melissa and a lady from 2023 were the best. I definitely would consider firing the newest property manager because everyone hates her.

      Updated Review

      Review Author Icon

      Resident 1084716

      Verified Resident 2021 - 2024

      5/13/2024

      The amount of emotional distress this place has put me thru. Been here since 2021 got a non renewal letter an hour before they closed on Friday with no explanation. The whole weekend of anxiety and crying because I wasn't sure what I was going… See More>
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        Resident 1250973

        Verified Resident 2024

        5/13/2024

        I have had nothing but problems since moving into the apartment, and I have received very little help from staff on site. This includes a large roach infestation I wasn't informed about when moving in and have received little to no help with erradicating the… See More>
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          Resident 1250968

          Verified Resident 2024

          5/13/2024

          Trashy management 0 communication between staff and staff and residents, Unwilling to wave late fee due to THEIR mistake after taking 1700 from us for move in and still taxed us without communication.

            Review Author Icon

            Resident 1250905

            Verified Resident 2022 - 2024

            5/13/2024

            I wasn't having any issues until we didn't have a maintenance man. I have a wasp nest on my patio that they still haven't gotten rid of. I had to have them come spray again for roaches because they were behind the fridge and dishwasher.… See More>
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              Resident 1204903

              Verified Resident 2018 - 2023

              12/4/2023

              This is an okay place to live, it gets really hot in the summer. I love the kitchen space and the roomy living room. The bathroom is also nice. The stairs can be a rough climb after a long day at work but it's understandable.

                Manager

                12/5/2023

                Hillside on Madison
                Dear Resident, we appreciate your review! We are happy to hear that you are enjoying where you live. Thank you for taking the time out to write a review. - Thank you, Management

                Updated Review

                Review Author Icon

                Resident 1083461

                Verified Resident 2021 - 2023

                12/4/2023

                I have had a wonderful experience here at Hillside On Madison! The manager and the maintenance have been so amazing in paying attention to my issues and are very quick to get those issues fixed. I would recommend this complex to others. This has been… See More>
                  Manager

                  12/5/2023

                  Hillside on Madison
                  Thank you for your review! We love to hear that our residents are loving where they live. We strive to provide a wonderful experience for our everyone. We appreciate you taking the time to leave a review. - Thank you, Management
                  Review Author Icon

                  Resident 1204876

                  Verified Resident 2021 - 2023

                  12/4/2023

                  It has been honestly such a nice little place. My only complaint is that the neighbors aren't mindful of how much sound travels and are extremely loud at random times and very late. We also have an issue with residents not picking up after their… See More>
                    Manager

                    12/4/2023

                    Hillside on Madison
                    Thank you for your review! Please reach out to the office if you see residents not picking up after their pets. This helps up know who is not so we can get keep this under control. We want to provide the best life possible we can for our residents. Please reach out to the office to let us know if there anything we can do for you or how we can improve! - Thank you, Management

                    Updated Review

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                    Resident 1086580

                    Verified Resident 2022 - 2023

                    11/20/2023

                    It's ok. I believe the exterminator does not show up as scheduled. The maintenance team does not inspect as scheduled. I have wall switches that do nothing at all??? They are supposed to check smoke doctors, replace filters and check all switches Which has not… See More>
                      Manager

                      11/21/2023

                      Hillside on Madison
                      Dear Resident, thank you for leaving a review and letting us know of the issues that you are having here. We would like to resolve all this for you ASAP! If you would please reach out to the office to discuss we can get all of this taken care for you. - Thank you, Management

                      Updated Review

                      Review Author Icon

                      anonymous

                      Resident 2022 - 2023

                      10/10/2023

                      Non responsive staff

                      The office lady is about as competent as a rock. What do you not understand about roach infested. do not ever threaten to not give my security deposit back. New staff is needed asap. The office and maintenance. These apartments are disgusting. You need to… See More>
                        Manager

                        10/10/2023

                        Hillside on Madison
                        Hello Resident, we would love for you to reach out to the office so we can resolve the issues that you are having. - Management
                        Review Author Icon

                        Resident 1143148

                        Verified Resident 2022 - 2023

                        5/22/2023

                        This is the first apartment that I've had issues with. Maintenance sucks. The guys are nice, but it takes months for them to show up. Hopefully you're good at fixing your own stuff because it's a lot faster to just do it yourself. They marked… See More>
                          Manager

                          5/22/2023

                          Hillside on Madison
                          Thank you for your review! As a new team on site we are working hard to provide our residents with a great place to live. If there are maintenance issues that you are needing addressed please call the office or submit a work order, as we might not have one for you, and we can get this taken care for you ASAP. Notices are now being sent out 2 days before, thank you for the recommendation on doing that! We are sorry to hear of the negative experience you are having, please do not hesitate to call the office and let us know us know what we can do for you and how we can improve to make your time here positive. - Thank you, Management
                          Review Author Icon

                          Resident 1142170

                          Verified Resident 2020 - 2023

                          5/18/2023

                          When I first moved in the work orders took forever to be completed. There's a new crew now. Thanks to Jimmy, things are done much quicker & work orders are being done right. It makes life much easier.

                            Manager

                            5/18/2023

                            Hillside on Madison
                            Thank you for the positive! We love having Jimmy here at Hillside on Madison. Please reach out to the office if there is anything else we can do for you! - Thank you, Management
                            Review Author Icon

                            Resident 1140301

                            Verified Resident 2022 - 2023

                            5/12/2023

                            A nice quiet place, to bad there is no pool for the kids. So far, I like living here. The apartment, however, could use fixin up. Such as, under-cabinet lighting and plugs in the kitchen, a light above the kitchen sink, and shelves in the… See More>
                              Manager

                              5/12/2023

                              Hillside on Madison
                              Thank you for your review! We will take these suggestions into consideration. Please call the office if there is anything that you need! - Thank you, Management

                              Updated Review

                              Review Author Icon

                              anonymous

                              Resident 2021 - 2023

                              5/12/2023

                              I’m so glad things can change

                              I of thought into a 1star review because I couldn’t find someone to care or listen to what was and was not happening a here. In the past several months we got a new manager Rachel. She is kind and empathetic someone who takes the… See More>
                                Manager

                                5/12/2023

                                Hillside on Madison
                                Dear Valued Resident, thank you so much for your kinds words. We are so happy to hear of a positive change. - Thank you, Management
                                Review Author Icon

                                Resident 1138853

                                Verified Resident 2022 - 2023

                                5/8/2023

                                So far, not great. We love the building and how small the complex is, but there is a major lack of communication between management and tenants. Since moving in back in November, we have had four different property managers. We had hoped that this wouldnt… See More>
                                  Manager

                                  5/9/2023

                                  Hillside on Madison
                                  Thank you for your review! As a new manager and having new maintenance on sight we strive to make sure our residents are happy and taken care of. Please reach out to the office if you feel there is anything else that we can improve on. - Thank you, Management.
                                  Review Author Icon

                                  Resident 1136307

                                  Verified Resident 2021 - 2023

                                  5/1/2023

                                  I love living here! It's in a really good area! The rent is a really decent price and the management is great! Anytime I've had an issue they have fixed it. I also haven't had a problem with bugs at all!

                                    Manager

                                    5/1/2023

                                    Hillside on Madison
                                    Thank you for your positive review! We are so happy to read you are enjoying your time here at Hillside on Madison. Thank you, Management

                                    Updated Review

                                    Review Author Icon

                                    Resident 653479

                                    Verified Resident 2013 - 2023

                                    5/1/2023

                                    AWESOME!!! Never a bad moment here. Other tenants are great for the most part. Maintenance is on top of any problems that arise. Great play place for the children and also a doggie park for the fur balls.

                                      Manager

                                      5/1/2023

                                      Hillside on Madison
                                      Thank you for your positive review! Thank you, Management
                                      Review Author Icon

                                      Resident 1136250

                                      Verified Resident 2022 - 2023

                                      5/1/2023

                                      Overall quite, everyone keeps to themselfs and minds their own business. Dryers we're broke down the first few months of living there but seem to be working fine now. Get frequent flyers from the near by church which is really annoying, but that has nothing… See More>
                                        Manager

                                        5/1/2023

                                        Hillside on Madison
                                        Thank you for your review! Please stop by the office to let us know if you feel there is anything we can improve more on! - Thank you, Management
                                        Review Author Icon

                                        anonymous

                                        Resident 2021 - 2023

                                        1/27/2023

                                        I hate it here

                                        I absolutely hate it here. I hate the way it looks and it smells on the inside and out. I hate the laundry room is always dirty and destroyed and the units never work. I hate that we have to live with bugs. I hate… See More>
                                          Manager

                                          5/1/2023

                                          Hillside on Madison
                                          Dear Valued Resident, we are so sorry to hear of the experience you have had. Please stop by the office so we can further discuss what we can do to change your time here at Hillside to a positive one. Thank you, Management

                                          Updated Review

                                          Review Author Icon

                                          Resident 1021391

                                          Verified Resident 2022

                                          11/21/2022

                                          Overall very good?????????????????.,,,,,,,,,,,,,,,,,??????????,????,?.,,

                                            Manager

                                            11/22/2022

                                            Hillside on Madison
                                            We are happy to see we are meeting your expectations. Thank you for taking the time to give us a review.
                                            Review Author Icon

                                            Resident 1087399

                                            Verified Resident 2021 - 2022

                                            11/21/2022

                                            Nice and quiet community. No noise issues and everyone keeps to themselves. Needs a little updating inside the units but has come a long way from the way it used to look. I wish they sprayed for bugs more often and more thoroughly instead of… See More>
                                              Manager

                                              11/21/2022

                                              Hillside on Madison
                                              Thank you for your review. We are always willing to offer additional pest control if needed. Come and see us at the office and we can get you taken care of. Thank you!
                                              Review Author Icon

                                              Resident 1087398

                                              Verified Resident 2022

                                              11/21/2022

                                              So far I have had a good experience. Every one has been very nice .the apartment staff has been amazing and helpful. So far I would say I have no complaints. Even with being short staffed the work orders do get done fairly quickly .… See More>
                                                Manager

                                                11/21/2022

                                                Hillside on Madison
                                                We thank you for taking your time to let us know how we are doing. We are happy to see that any issues you may have had has been taken care of in a timely manner and we have met your expectations. Thanks again!
                                                Review Author Icon

                                                Resident 1087003

                                                Verified Resident 2021 - 2022

                                                11/20/2022

                                                The apartment lifestyle at this location has been nice for the most part. Thankfully the area is quiet, despite being right next to the highway. The living space I have is for the most part pretty comfortable, although there are a few flaws. A major… See More>
                                                  Manager

                                                  11/21/2022

                                                  Hillside on Madison
                                                  Thank you for taking the time to give us a review. I would love to address any concerns with your apartment in the office. We are always willing to do extra sprays for pest control any time it is reported. Come by and see us anytime. Thank you!
                                                  Review Author Icon

                                                  Resident 1086648

                                                  Verified Resident 2022

                                                  11/18/2022

                                                  So far so good. Love the community We all seem to look out for each other. And Melissa is a rockstar. She has wonderful community get together a and my daughter loves them. It's quiet and we love the playground

                                                    Manager

                                                    11/18/2022

                                                    Hillside on Madison
                                                    Thank you for your kind words. I appreciate you feedback. I am always willing to address any concerns you may have in the office with any Safety related issues.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Ample Open Parking Available
                                                    • Free Parking
                                                    • Guest Parking
                                                    • Parking
                                                    • Visitor Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $200. Rent: $20
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $200. Rent: $20. Restrictions: Dobermans, Rottweilers, Saint Bernards, Huskies, Malamutes, Chows, Pit Bulls, Staffordshire Terriers, German Shepherds, Great Dane, and Mastiffs, or any mixes of these breeds
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-hour management availability
                                                    • Clubhouse
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Playground
                                                    Show Less
                                                    Show More

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Winfield Property Managment

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                                                    Communities
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                                                    Questions & Answers (2)

                                                    9185258439
                                                    Asked on: 11/19/2018
                                                    Q: Do yall have any 2 bed room available ? And what the app fee it for 1 adult and 3 kids what the depoist for 2 bed room and application fee
                                                    Manager

                                                    10/27/2022

                                                    Hillside on Madison
                                                    A: Please contact the office by phone or visit our website for information on leasing
                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is security like?
                                                    Manager

                                                    10/27/2022

                                                    Hillside on Madison
                                                    A: The community is very quiet
                                                    Anonymous
                                                    Answered on: 04/06/2018
                                                    A: There is no security.

                                                    Frequently Asked

                                                    Based on 158 number of votes by renters, Hillside on Madison is currently rated 3.5 out of 5 stars.
                                                    Hillside on Madison is rated 2.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Hillside on Madison is rated 2.6/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Hillside on Madison is rated 3.4/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Hillside on Madison is rated 3.2/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Hillside on Madison is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Hillside on Madison is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 53.8462% of their community reviews in the past year.
                                                    Managers have replied within 1.85 days to their community reviews in the past year.
                                                    Winfield Property Managment
                                                    Cats Allowed
                                                    Fee: $200
                                                    Rent: $20
                                                    Dogs Allowed
                                                    Fee: $200
                                                    Rent: $20
                                                    Restrictions: Dobermans, Rottweilers, Saint Bernards, Huskies, Malamutes, Chows, Pit Bulls, Staffordshire Terriers, German Shepherds, Great Dane, and Mastiffs, or any mixes of these breeds
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    Hillside on Madison

                                                    (800) 900-6901

                                                    May 2024

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                                                    Beds

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                                                    Baths

                                                    0

                                                    Hillside on Madison is an apartment in Broken Arrow in zip code 74012. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $719. Nearby cities include Tulsa, Bixby, Catoosa, Coweta, and Jenks.

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