I have to say from all the rating i've read it's not as bad as some people make it out to be. I've only lived there for a couple of months but i have received great service from the office staff, have had great service from the maintance staff when i had one problem and since hen have had no problems, and also have no problems with my neighbors or bugs. Im ery clean and want my things to be kept nicely so im pretty picky when it comes to bugs and i have yet to see any. I also live downstairs and yes i hear noise from my next door neighbors and upstairs neighbor occaisonally but i understand that it comes with the whole apartment living experience. I do have tosay if you get the preimier apts. they are the nicest! They only have a limited amount but if you can snag one you'll probably never leave. These arent bad apartments i love living here!