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Persimmon Square Apartments


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anonymous

Resident 2013

9/27/2013

We hated everything about this place. We rented a 2bed 2.5bath townhome. 1st off the property manager Chrystal Phea doesn't know the first meaning of customer service. She is very unprofessional in regards to her tenants. The first issue we had was when we went to see an apartment she takes us into the "model" which is different than any other apartment. So, next we go into this unit that has new black appliances that actually looks decent. We decide we want the unit she shows us and decide to start the paper work when we return to the office. When we get back to the office the housekeeper walks In asking a question and Chrystal then starts to freak out hands us keys to a unit and says here go look at that apartment it s right there next to that tree and basically shoves us out the door. By this point we are totally confused because we were filling out paperwork for another apartment. So, we go look at the unit as directed only to find out it has old nasty appliances and the closets aren t the same. So, when finished looking at the unit we go back to the office where she then tells us that she had forgot about renting the apartment we originally wanted. So, we re explaining to her that the apartment she had us go look at is not the same etc. She then takes us to one more that we settle on that didn t have the new updated black appliances but run down old ones and nasty carpet. She agrees to have the carpet replaced because of all the confusion. So, we decided to go ahead and rent because of the new carpet option. From the time we moved in we had issues with the refrigerator not working properly. First they replaced just the door, then they replaced the entire fridge with one that was even worse than the first one. We ended up with a fridge that produced black ice, and had rust and mold everywhere. When we called about the replacement fridge, we were told that s all they had and we had to keep it. The next issue was the hot water, it lasted all of 5 minutes and that s the best they could do . The worst thing we dealt with was flooding. Every time it rained our entire kitchen was covered in water. I understand here in Oklahoma we can have some major down pours and flooding is expected. However, if it only sprinkles and you have water coming in something is wrong. We complained about this several times in writing, so that we would have proof of everything when we moved out. After all the flooding and several other maintenance issues weren t addressed we then decided we needed to move out. We tried calling another Case property Prairie Springs to ask about transferring to their complex since they are owned by the same management company and explained all the issues we were having with maintenance and Chrystal. The fact that 1st we were told to submit maintenance request online, then email, and then finally to call; I m sure so there wouldn t be a paper trail of all the request that weren t being handled properly. Basically just the fact that we weren t happy with the way the apartments were being managed at all. We were told by the manager at Prairie Springs that Case doesn t allow people to transfer complexes that we would need to break the lease. So, we ended up paying thousands to break a lease, just to get out of an unlivable apartment. We wouldn t recommend anyone live here, unless you would like to put up with: flooding, unprofessional property manager, unfair treatment, bad maintenance, old rusted appliances, thin walls, bad neighborhood, the gate always being broken, and the office never being open during business hours. The only thing that we liked about this complex was the housekeeper she is the friendliest person you ll ever meet, and seems to care more about the people there than the actual manager does.

    Review 5 out of 25

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    Persimmon Square Apartments

    March 2024

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