Review History for anonymous

Riverchase


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anonymous

Resident 2020

9/2/2020

Faulty wiring, black mold in vents, poor AC systems (which cost us 300+ dollars a month until I discovered an open vent in the closet connected to the duct work that was installed past the return just blowing away all of my electric and ac, not that it matters because it stays around 85-90 in the summer because there is no insulation in their walls. I brought up the electric bill last year, and they treated me like it was my fault and looked for reasons not to resolve our issues. But wait there's more! I can hear dripping behind my wall when I turn on my bathroom sink. The first few days I lived here I tried to open my microwave and THE HANDLE PULLED OFF. they spray painted over water damage on the ceiling, my door was hung crooked and everytime we've tried to get maintenance out there's been an excuse, I've got about an inch gap from the door to the door frame up top, their solution was to try to add some foam weather stripping rather than actually fix the issue. the bath tubs peel, there are hidden fees, the price you see here is not the price you get, my apartment is in that 690 range, but it usually comes out to about 100 dollars more, it fluctuates from 730-790, no idea how they figure their bills up on their statements. There's always crackheads hanging around. I've had two motorcycles stolen here, multiple break-ins that occur here, and due to faulty wiring, fires also break out, and controlling the fire is not an option, as they usually start in the attic here or in the walls. I've taken pictures of and documented everything, about 70% of our outlets have not worked since we've been here, we've brought up all of these issues and none of them have been fixed, we've been here around 3 years, and they haven't even tried to fix the microwave door handle. As we speak, we are sitting in a dark apartment because the faulty wiring caused power failure, I contacted emergency maintenance around 3 hours ago, but there's not a direct line, just a messaging system.
    Manager

    9/14/2020

    Riverchase
    We are so sorry to hear you've had such a negative experience at Riverchase. It's our goal to provide each of our residents with a great place to call home, and it sounds like we've fallen short of that goal with you. We would appreciate the opportunity to speak to you directly about your concerns so we can do our best to address them. Please call us at (918) 710-2465. Thank you for your feedback.

    Review 64 out of 215

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