Review History for anonymous

Village at Brookside


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anonymous

Resident 2013

11/1/2013

Unfortunately, this is NOT a great place to live. NOTHING WAS INSPECTED FOR SAFETY... upon moving in, the electrical, heating and plumbing were completely messed up: the hot water heater did not work, the toilet overflowed, the garbage disposal didn't work, the oven didn't work, the oven burners didn't work and emitted sparks, the electrical wiring was dangerously miswired (if you tried to plug something in, a 2" blue/purple electrical flash shot out - they had to hire a professional electrician to fix this- scary!), 1/2 of the outlets didn't work, light switches were messed up (kitchen lights turned on the bedroom lights, bedroom lights turned on kitchen lights, etc..., fridge is loud & squeaky, sinks are stained and gross. It seems odd that the apt was empty for an entire MONTH, (plenty of time to deal with these issues) but yet nothing was done because the lady in the office, Carolee, never checked it and failed to take responsibility. The amount of problems with the apt and her were crazy! What wasn't wrong!? Ridiculous and irresponsible of the property manager, Carolee (see attached pic). It took her a MONTH to fix things. They had to come back again & again & again... I contacted her numerous times and got the runaround, but when I put it in writing, she got irritated, but that sped things up. She claimed the reason there were so many safety issues was because the apt was 'empty for a month' and she 'didn't know'... lol, she should have known! She got my move-in date wrong TWICE, told me to put the utilities in my name (they are in VOB's name- yeah another oops), she forgets to have pest control spray your apt, and when you question her about it, she will completely ignore you. She also likes to barge into your apt whenever she pleases. I've told her time & time again to wait for me to let her in. (She has let herself in more than 3 times while I was in the shower!). I even caught her talking badly about me, so corporate made her apologize to me in writing and gave me a gift card. This woman even thinks she is privileged enough to park in the handicapped spot on occasion. This lady can't run an apt complex, and I'm surprised she hasn't gotten herself fired yet. Too many oop's and a condescending attitude! Sad... she starts out really nice in the beginning, but as the problems grow, she gets annoyed and no longer cares. It's not the tenants job to fix electrical, heating & plumbing problems, or to spray for pests! It's mandatory and is their responsibility. She has a lame excuse for everything. You would think this place wouldn't have any issues being in a nice area, but NOPE! They spend too much rent money on the outside, instead of the inside. Sorry but I truly think this place garners a bad review. It's old, outdated, and Carolee is a huge pain to deal with!!! Good management is equally as important as a good place to live.

    Review 4 out of 35

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    Village at Brookside

    March 2024

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